Raj Dhillon
Jaipur
Summary
Accomplished Assistant Manager with a proven track record at Genpact India PVT LTD, enhancing team performance and customer satisfaction through strategic planning and compliance oversight. Skilled in AML compliance and customer service, demonstrating a keen ability to improve operational efficiency and foster client relationships. Expert in document verification and adept at leading teams to exceed targets.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Genpact India PVT LTD
Jaipur
07.2019 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
Supervisor
Infosys Ltd
Jaipur
10.2016 - 07.2019
- I worked for an American data analytics company (LexisNexis) and used its products, such as online portals, including portals for computer-assisted legal research (AML & Bridger), newspaper searches, and consumer information, to provide remediation to customers in the provided categories.
Senior Process Associate
Infosys Ltd
Jaipur
01.2015 - 09.2016
- Review loan requests: Assess customers' financial status, and creditworthiness.
- Ensure compliance: Review business changes, policies, and procedures to ensure compliance with fair lending laws.
- Data entry: Enter and update information related to loan applications, client details, and financial data.
- Perform KYC for new customers.
- Provide training to new team members.
- Review the processed loan files.
Process Associate
Infosys Ltd
Jaipur
05.2013 - 12.2014
- Review loan requests: Assess customers' financial status, and creditworthiness.
- Ensure compliance: Review business changes, policies, and procedures to ensure compliance with fair lending laws.
- Data entry: Enter and update information related to loan applications, client details, and financial data.
- Perform KYC.
Education
Bachelor of Arts -
University of Rajasthan
Jaipur03-2006
High School Diploma -
KV No - 2
Jaipur03-2002
Skills
- Document verification
- AML compliance
- Due diligence
- Account onboarding
- Customer identification
- Document review
- Customer service
Timeline
Assistant Manager
Genpact India PVT LTD
07.2019 - Current
Supervisor
Infosys Ltd
10.2016 - 07.2019
Senior Process Associate
Infosys Ltd
01.2015 - 09.2016
Process Associate
Infosys Ltd
05.2013 - 12.2014
Bachelor of Arts -
University of Rajasthan
High School Diploma -
KV No - 2
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