Raj Jaiswal
Worli
Summary
Results-driven operations leader with 8+ years of experience in logistics, supply chain management, and e-commerce fulfillment. Expertise in 3PL warehouse operations, WMS integration, inventory management, and last-mile delivery optimization. Proven track record of improving order accuracy, reducing costs, and enhancing delivery efficiency. Adept at resolving supply chain challenges, vendor management, and driving operational excellence. Strong collaborator with cross-functional teams, including marketing and sales, to ensure seamless execution of business goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
100Percent Nourishment Ptv. Ltd.
01.2023 - Current
- Oversaw 3PL warehouse operations, improving order fulfillment accuracy by 20%.
- Led B2C and B2B order processing, achieving a 98% on-time delivery rate and enhancing customer satisfaction.
- Implemented a robust last-mile delivery system, reducing delivery time by 15%, and enhancing tracking visibility.
- Managed WMS system integration (Uniware) for efficient order management and inventory tracking.
- Cultivated strong partnerships with freight forwarders and couriers, leading to cost savings and improved timelines.
- Addressed supply chain challenges proactively, implementing agile contingency plans.
- Streamlined packaging material procurement, reducing costs by 15% without compromising quality.
- Implemented inventory management best practices, reducing stockouts by 25%, and optimizing turnover rates.
- Received recognition for resolving logistical challenges during peak seasons, ensuring seamless operations.
- Closely working with the Marketing Team and Sales Team for manual dispatches (for advertising purposes).
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Developed and implemented operational procedures to ensure quality standards are met.
Assistant Manager Operations
Trell Experiences Pvt. Ltd.
01.2021 - 12.2022
- Taking care Of Order Management for Warehouse & Market Place
- Handling Market Place vendors queries
- Handling Customers escalation
- Drive multiple reports based on operations & logistics metrics
- Taking care of Inward & RTV for warehouse
- Making Weekly Ops & Logistics Performance & share with the higher Management for review
- Vendor Place Reconciliation based on queries from Finance
- Handling ERP & WMS issues & resolve with the help of Product & Tech team
- Handling Packing Requirement for Warehouse & Market Place
- Closely working with Marketing Team for manual dispatches (For Advertising Purpose)
Sr. Operations Executive
Sleep Managements Pvt. Ltd.
09.2020 - 12.2020
- Preparing Orders Pending Report of across location & share to Management on daily basis
- Preparing Delivery Pending Report of across location & share to Management thrice time in a week
- Following up with the courier to get closures on delivery & also tracking RTO deliveries for closures in
- Following up with the warehouse team for urgent dispatches
- Taking care of all operations & logistics activities of Mumbai location
- Taking care of Flipkart`s order with timely dispatches to keep active health
- Taking care of returns for those shipments which dispatched from Mumbai location
- Handling query of warehouse for any discrepancy & give resolution
MIS Executive
Justwatches.com
03.2020 - 05.2020
- Share daily PO's to registered Vendor as per requirement
- Preparing sale report & share to Management on Daily, Weekly & Monthly basis
- Taking care RTV & Inward process on PAN India level
- Handling query of retail stores on products discrepancy while receiving goods from Vendor
- Preparing RTV lying & Stock -In - Hand report & share to Management on Weekly basis
Executive
Nykaa.com
06.2016 - 02.2020
- Handling JIT (Just in Time Operations) Process
- Share daily PO's to registered Vendor under JIT module as per the requirement
- Handling new brands on a priority and educating the vendors about the process requirements
- Prepare pending order report as per ageing & share to Management on daily basis
- Preparing JIT Performance report & share to management on daily basis
- Taking care of Vendor Tax Invoice submission to A/c Department on PAN India Level
- Prepare Pending Vendor Tax Invoice report & share with warehouse, also discuss with them on conference call on weekly basis
- Taking care of RTV & Inward Process on Pan India Level
- Following up with warehouse for daily Inward & RTV Dispatch on Pan India Level
- Handling query of warehouse on products discrepancy while receiving goods from Vendor
- Following up with A/c Department & Vendor regarding Debit Note query
- Preparing RTV Lying in warehouse report & share to Management
- Preparing Inward report as per ageing & share to Management on daily basis
Education
H.S.C -
MAHARASHTRA
01-2015
S.S.C -
MAHARASHTRA
01-2013
TYBCOM - APPEARED
MUMBAI-UNIVERSTY
Skills
Supply Chain and Vendor Management Leadership Cross-Border Logistics NegotiationStrategic planning and process improvementData analysis
Timeline
Operations Manager
100Percent Nourishment Ptv. Ltd.
01.2023 - Current
Assistant Manager Operations
Trell Experiences Pvt. Ltd.
01.2021 - 12.2022
Sr. Operations Executive
Sleep Managements Pvt. Ltd.
09.2020 - 12.2020
MIS Executive
Justwatches.com
03.2020 - 05.2020
Executive
Nykaa.com
06.2016 - 02.2020
H.S.C -
MAHARASHTRA
S.S.C -
MAHARASHTRA
TYBCOM - APPEARED
MUMBAI-UNIVERSTY
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