Raj Jigjini

• Managing projects right from requirement gathering to go-live stage related to contract lifecycle management, LMS (learning management system), and BR.NET LOS (loan origination system).
• Previous to managing projects, I also managed L1/L2 production support for multiple applications, as listed (Sapphire, Trackwizz, and AD Manager Plus). I handled customizations in all of these applications to accommodate business requirements.
• · Handling a team of ID management which caters to creation/modification of IDs in various applications which gets executed through BOT automation & manually. Performed quarterly entitlement review across all the departments for all the active/inactive users who have/had access in all the applications, which function in the organization, and is later reviewed by the auditors.
• Maintaining the SLA of my team to ensure minimum SLA breach: managing AMC, negotiating on the commercials for the listed application and resources with vendors.
• Actively participating in DR drills and bubble drills for the listed application, and maintaining DR runbooks by coordinating with the application vendor.
• · Managing day-to-day escalations for the above applications as well as the whole ID management team.
• Managing internal and external audits held by Deloitte and KPMG. Ensuring to clear all the audit observations and adhering to their recommendations based on the recently concluded audit.

• Monitoring and management of alerts, events via relevant monitoring and ticketing tools.
• Monitoring Production Server health (using remote applications and inventory).
• Quickly identified the best course of action and either resolve or document and escalate.
• Reviewing tools for environmental monitoring and analysis, including system health and performance.
• Ensured issues are logged and tracked within the Jira system.
• Changes of any kind within LiquidMetrix production environments are always tracked for accountability and record-keeping purposes.
• Provided technical support for applications on Windows systems.
• Coordinated for maintenance activities and outages with infrastructure.
• Application management and Service Center teams.
• Coordinated with stakeholders during routine maintenance and outages.
• Supported and executed Disaster Recovery testing.

• Provided support adhering to SLA parameters, including quality and response/resolution time criteria, in performing troubleshooting for resolving customer issues. Monitored critical customer accounts and licenses.
• Deployments (hosting application on IIS, DB configuration) and Apple provision profile renewals for new/existing customers onsite, remote, or on Internal cloud, and License renewal of BoardPAC Applications. Attend and acknowledge each customer call/mail and handle any issues raised by Domestic.
• International clients collaborate in investigating issues during escalations, assist in the resolution of technical issues faced by customers, provide timely updates to customers, and 100% documentation (RCA) on all resolutions.
• Responsible for customer release deployment and upgrades.
• Provided technical resolutions and support for all customer requests, on.
• Windows, Apple iOS, Android, Windows servers, and other cloud platforms.
• Answering the support queries, technical requests via phone/remotely, and email.
• Interacting and supporting the regional sales team on pre-sales and post-sales activities.
• Deployment of software in client environment and onsite visit, if required.
• Maintaining a high degree of customer service for all support queries.
• Taking ownership of user problems and being proactive when dealing with user issues.
• Worked during the weekend and out-of-hours, depending on business/client's requirement.

• Overall responsible for Service & Maintenances of Application & Server featuring News, FNO, Trading.
• Supported Application Support & Database systems.
• Monitoring applications such as Trading platform, Derivatives (FnO).
• Application, News (FiND) application, which is developed by Heckyl.
• Checking BOD and EOD activities related to these applications, news.
• Keywords modifications, UAT and PROD deployments, Server Restart Activity.
• The prime motive was to monitor all applications to ensure proper functioning of all systems.
• Mediated with clients, resolving their queries with the help of the internal DEV team.

• Overall responsible for reconciliation, risk process cycle, and trading.
• Monitoring feeds across all clients with respect to their scheduled arrival time and escalating in case of a severe delay.
• Feed loading and fixing errors, controlling delays in feed load.
• Given the timelines and considerable workload, time management and prioritization were key in managing expectations and delivering a consistent, high-quality service to stakeholders and multiple clients.
• Implementations for new features/management solutions that will help the stakeholders have a better understanding of the financial situation.
• Participated in regular task analyses to maintain business perspective on system limitations and project progress.
• Conducted comprehensive workshops and gathered information from stakeholders across the business and within the team.
• Integrate monitoring, trending, and automation tools to analyze and improve virtualized environments.
• Ensure IT infrastructure readiness, health, availability, and connectivity with other interfaced platforms.
• Frequently interacted with Trade Ops Team, functional peer group managers.
• Product vendors involving issues between functional areas for Platform.
• Reconciliation Tool - Release & Deployment Management
• Managed system/software configurations and troubleshoot reconciliation issues.
• Ensure technology management policies are adhered to and provide technical solutions for application problems.
• Coordinated resolutions with the development team and project managers.
• Supported global applications and batches/feeds within the production environment and UAT (for testing), including extensive and practical understanding of applications.
• Kept track of actions performed on the activities in SharePoint.

• Managing enhancements in UBS (Universal Banking Solutions) for FCC and
• FCR which are corporate banking applications for bank
• Ensuring smooth delivery of all releases into production by being actively involved in all activities from requirement gathering phase
• Liaising between business, various stakeholders and vendor by working towards timely resolution of issues
• Refreshing and maintenance of Test and UAT environment
• Importing and exporting of databases using UNIX
• Troubleshooting Flexcube Application through debug view and event viewer
• Managing Windows services and IIS.
• Testing new releases for existing applications and reporting bugs and enhancement suggestions.

Diploma in Java Technologies & IBM Software Testing