RAJ KAUR
Taran Tarn
Summary
Dynamic customer service professional with a proven track record at TaskUs India, recognized for exceptional problem-solving and relationship-building skills. Adept at utilizing Microsoft Office and Amigo ERP to enhance customer satisfaction and streamline operations. Committed to delivering timely, courteous support while effectively managing diverse client needs.
Overview
3
3
years of professional experience
Work History
Customer Support Tier 1
TaskUs India Private Limited
Mohali
11.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of co-worker's to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Teleperformance Global PVT LTD
Mohali
03.2025 - 11.2025
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records in the customer management system for inquiries.
- Collaborated with team members to improve service delivery and efficiency.
- Processed orders and returns following company policies and procedures.
- Monitored customer feedback to identify trends and areas for improvement.
Front Office Executive
Hotel Urban Galaxy l Golden Temple
Amritsar
04.2023 - 03.2025
- Updated database with guest check-in and checkout information.
- Managed multiple phone lines while attending to guest issues.
- Reviewed daily listings of reservations to look for and correct booking errors.
- Managed all guest relations, and updated the scheduling database.
Education
Senior Secondary Education -
Baba Budha Sahib S.S School
Taran, Punjab01.2022
Bachelor of Arts - Management
Lovely Professional University
Phagwara, PunjabSkills
- Ability to work varying shifts
- Strong time management skills
- Excellent relationship-building and communication skills
- Sound ability to resolve client or guest issues in a timely, courteous manner
- Outstanding front office clerical abilities, including typing, and answering phones
- Microsoft Office
- spreadsheet
- Customer satisfaction
- Amigo ERP
- Telephonic order taking
References
References available upon request.
Timeline
Customer Support Tier 1
TaskUs India Private Limited
11.2025 - Current
Customer Service Representative
Teleperformance Global PVT LTD
03.2025 - 11.2025
Front Office Executive
Hotel Urban Galaxy l Golden Temple
04.2023 - 03.2025
Senior Secondary Education -
Baba Budha Sahib S.S School
Bachelor of Arts - Management
Lovely Professional University