Raj Kumar
Bengaluru
Summary
Experienced Data Analyst skilled in managing ticketing systems, improving workflow efficiency, and ensuring data accuracy. Proficient in SQL, Python, and Power BI, with a strong background in process optimization, dashboard creation, and performance tracking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Support Manager
Graphy
Bengaluru
09.2024 - Current
- Managed and maintained a ticketing system to track product-related queries, ensuring timely resolution and improving response efficiency by 40%.
- Analyzed workflow data to identify process bottlenecks, leading to a 20% improvement in support resolution times.
- Developed and maintained dashboards for real-time tracking of team performance, project progress, and key metrics.
Product Analyst Manager
Skillvertex
Bengaluru
06.2023 - 06.2024
- Developed automated SQL queries to ensure data accuracy and integrity in reports, reducing errors by 30%.
- Designed and maintained Power BI dashboards for real-time monitoring of project performance.
- Provided resource allocation insights to leadership, optimizing scheduling and workload distribution.
Product Analyst Lead
Skillvertex
Bengaluru
09.2022 - 05.2023
- Conducted in-depth data analysis for Website 2.0, improving conversion rates by 25%.
- Created insights from structured and unstructured data, increasing organic traffic by 30%.
- Developed automated SQL queries to monitor website performance, reducing reporting time by 40%.
Senior Product Analyst
Skillvertex
Bengaluru
01.2022 - 08.2022
- Conducted in-depth data analysis for Website 2.0 using Python, identifying key user behaviors that improved conversion rates by 25%.
- Created actionable insights from structured and unstructured data to support marketing and design teams, driving a 30% increase in organic traffic.
- Developed automated SQL queries to monitor website performance metrics in real time, reducing reporting time by 40%.
Product Analyst
Skillvertex
Bengaluru
03.2021 - 12.2021
- Used SQL and Power BI to generate dashboards, increasing report accuracy by 20%.
- Identified trends to boost product engagement, leading to a 15% increase in user engagement.
- Collaborated with stakeholders to develop analytical solutions, reducing project turnaround time by 10%.
Education
Bachelor of Engineering - Information Technology
SRMIST
Chennai06-2021
Skills
- Python
- SQL and Database Management
- PowerBI
- Ticketing System Management (Jira)
- Predictive Modeling & Machine Learning
- Data Accuracy & Integrity Management
Personal Project
- ChatbotAI: Developed an AI-powered chatbot using Flask, SentenceTransformers, FAISS, and Postman for efficient query handling with a pre-trained dataset. (https://shorturl.at/BF0ND)
- Diwali Sales Data Analysis: Analyzed and visualized Diwali sales trends using Python, including data cleaning, EDA, and customer segmentation to identify key sales patterns.(https://shorturl.at/N51r5)
- Sales Analysis Project: Performed Sales Analysis using Python, SQL, Excel, ETL, and Power BI, creating interactive dashboards and automated pipelines for data-driven insights.(https://shorturl.at/8CVv2)
Certification
- Led SkillVertex’s acquisition by Oliveboard with the founding team.
- Won Best Startup Platform by CE Worldwide, 2021.
Timeline
Product Support Manager
Graphy
09.2024 - Current
Product Analyst Manager
Skillvertex
06.2023 - 06.2024
Product Analyst Lead
Skillvertex
09.2022 - 05.2023
Senior Product Analyst
Skillvertex
01.2022 - 08.2022
Product Analyst
Skillvertex
03.2021 - 12.2021
Bachelor of Engineering - Information Technology
SRMIST
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