RAJ KUMAR

Results-driven Learning & Development professional with 8+ years of experience in Revenue Cycle Management (RCM) and Accounts Receivable (AR) operations. Experienced AR Denials Specialist with a strong background in both hospital and physician billing. Adept at designing and implementing training strategies that enhance operational efficiency, ensure compliance, and drive team performance. Recognized for leadership, innovation, and a strong ability to streamline processes through effective RCM Training and analytics.

• Led and mentored a team of 22, consistently meeting performance, quality, and training benchmarks.
• Trained over 150 employees on revenue cycle denial management processes and the use of system tools (Epic, Cerner, ePremis, CHC, XClaim).
• Designed and implemented an interactive scheduling tool, significantly improving workforce planning and productivity.
• Recognized with multiple awards for excellence: Star of the Quarter (awarded for 3 consecutive months), Star Awards for outstanding service delivery, Peer-to-Peer Award for cross-functional collaboration and support.
• Earned certifications in Business Communication, Email Writing, and Process Documentation, enhancing effectiveness in leadership and training roles.