Raj Kumar
F&B Operations
New Delhi,DL
Summary
Experienced Area Manager - Operations with 15+ years in the Food & Beverage industry, currently driving expansion for a fast-growing startup. Proven expertise in launching and managing multi-brand, multi-cuisine QSR restaurants across Delhi NCR, with strong capabilities in new store openings, P&L management, team leadership, and operational excellence.
Overview
18
18
years of professional experience
Work History
Area Manager - Operations
Divine Dishes Pvt. Ltd.
Delhi NCR
04.2025 - Current
- Currently leading operations for 4 multi-cuisine, QSR restaurants in Delhi NCR.
- Driving new store expansion, including, pre-opening planning, recruitment, training, and go-live execution.
- Successfully opened 2 new stores since joining, ensuring smooth launches and operational stability.
- Establishing SOPs, operating controls, and performance benchmarks suitable for a scaling startup.
- Managing P&L performance, cost controls, vendor coordination, and manpower productivity.
- Working closely with founders and cross-functional teams to support aggressive growth plans.
- Working with a high-growth startup in its early expansion phase (established ~1 year)
District Manager - Operations
Mad Over Donuts
12.2022 - Current
- Managing operations for 13 stores, ensuring efficiency and profitability.
- Implementing strategic sales and marketing initiatives to drive revenue growth.
- Leading and mentoring store managers to improve team performance, customer engagement, and sales execution.
- Analyzing financial reports and KPIs to drive profitability, reduce costs, and optimize operational efficiency.
- Ensuring strict adherence to food safety, operational compliance, and audit standards.
- Driving brand visibility and local store marketing campaigns to attract and retain customers.
- Collaborating with cross-functional teams to enhance supply chain efficiency and product availability.
Senior Store Manager
Mad Over Donuts
04.2019 - 12.2022
- Managed multiple stores, ensuring consistent sales growth and operational excellence.
- Led store-level financial planning, cost management, and loss prevention initiatives.
- Conducted staff training programs to improve customer service and productivity.
- Developed and executed localized marketing campaigns to increase foot traffic.
- Improved delivery platform ratings and order fulfillment efficiency.
Store Manager
Mad Over Donuts
04.2015 - 04.2019
- Led store operations, ensuring profitability, inventory control, and cost management.
- Supervised hiring, training, and scheduling of store team members.
- Enhanced customer service standards, resulting in increased repeat business.
- Maintained optimal product availability through inventory forecasting and waste reduction strategies.
Assistant Manager
Mad Over Donuts
12.2013 - 04.2015
- Assisted in store operations, ensuring high-quality service and compliance with food safety regulations.
- Supported marketing efforts to drive in-store promotions and customer engagement.
- Focused on reducing operational costs and increasing efficiency.
Assistant Manager
Chatime
03.2013 - 12.2013
- Managed daily operations, sales, and customer service for the store.
- Implemented staff training programs to improve service efficiency and product knowledge.
- Optimized inventory management to reduce losses and improve profitability.
- (Alchemist Ltd.)
Guest Experience Manager
Barista Coffee Company Ltd.
02.2010 - 03.2013
- Ensured exceptional customer service and handled guest feedback effectively.
- Led team engagement activities to boost employee morale and retention.
- Supported marketing campaigns and loyalty programs to increase customer retention.
Crew Member
McDonald's
06.2008 - 02.2010
- Delivered fast, friendly, and efficient service while adhering to quality and safety protocols.
- Assisted in training new hires and maintaining high service standards.
- Developed foundational skills in food preparation, teamwork, and customer service.
Education
Graduation - undefined
Delhi University (School of Open Learning - SOL)
Skills
- Multi-Unit Operations & P&L Management
- New Store Launch & Business Expansion
- Multi-Brand / Multi-Cuisine QSR Operations
- Sales Growth (SSSG, SSTG, APC Improvement)
- Team Leadership & Development
- Cost Control & Inventory Optimization
- Compliance & Food Safety (FSSAI, FOSTAC)
- Digital & Delivery Platform Optimization
- Financial Planning & Performance Analysis
- Branding & Local Store Marketing
- POS Systems & Inventory Management
- Microsoft Excel
- Power BI (Sales Analysis & Reporting)
- Food Safety & Compliance Audits
- Delivery Platform Integration (Zomato, Swiggy, UberEats)
Personal Information
Title: Area Manager - Operations
Timeline
Area Manager - Operations
Divine Dishes Pvt. Ltd.
04.2025 - Current
District Manager - Operations
Mad Over Donuts
12.2022 - Current
Senior Store Manager
Mad Over Donuts
04.2019 - 12.2022
Store Manager
Mad Over Donuts
04.2015 - 04.2019
Assistant Manager
Mad Over Donuts
12.2013 - 04.2015
Assistant Manager
Chatime
03.2013 - 12.2013
Guest Experience Manager
Barista Coffee Company Ltd.
02.2010 - 03.2013
Crew Member
McDonald's
06.2008 - 02.2010
Graduation - undefined
Delhi University (School of Open Learning - SOL)