RAJ KUMAR
desktop support Engineer
JHUNJHUNU,RJ
Summary
Dynamic Desktop Support Engineer with Pro Printech IT Solution, adept at enhancing system performance and user satisfaction through advanced troubleshooting and technical support. Proven expertise in hardware and software installation, coupled with strong problem-solving skills, has led to improved help desk ticket resolution times and optimized network connectivity.
Professional with robust experience in IT support, well-versed in troubleshooting hardware and software issues, and managing system configurations. Known for strong collaboration skills and ability to adapt to evolving requirements. Adept at providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Printer Technician
Pro Printech It Solution
Rajasthan
03.2021 - Current
- Performed routine maintenance on various printer models, enhancing performance reliability.
- Trained junior technicians on advanced repair techniques and equipment handling.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Designed computer hardware components and peripheral devices.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Diagnosed and resolved printer malfunctions to minimize downtime and improve operational efficiency.
- Conducted routine maintenance on various printer models to ensure optimal performance and reliability.
- Managed inventory of spare parts, ensuring timely availability for repairs and minimizing project delays.
- Maintained detailed documentation of service calls, repairs performed, and parts utilized for accurate record-keeping purposes.
- Mitigated potential risks by adhering to strict safety protocols during the installation, maintenance, or repair of various printing equipment.
- Completed complex installations of large-format printers with minimal disruptions to client operations.
- Enhanced printer functionality by troubleshooting and resolving hardware and software issues.
- Optimized printer performance with regular cleaning, calibration, and part replacements.
- Managed inventory of spare parts and consumables, ensuring adequate stock levels for efficient repair services.
- Conducted comprehensive training sessions for staff on proper printer usage, maintenance, and safety procedures.
- Provided exceptional customer service through timely resolution of printer-related complaints and concerns.
- Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
Desktop Support Engineer
Pro Printech It Solution
Rajasthan
03.2021 - Current
- Provided technical support for hardware and software issues, enhancing user productivity.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured and installed computer systems for other sub-organizations.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Installed and configured computer systems and applications, leading to smoother operations.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Diagnosed and resolved hardware and software issues for diverse computer systems.
- Provided technical support to end-users, enhancing overall user satisfaction.
- Streamlined inventory management processes for computer parts and tools.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
Desktop Support Engineer
Pro Printech It Solution
JHUNJHUNU
03.2021 - Current
- Provided technical support for desktop hardware and software issues, ensuring minimal downtime.
- Troubleshot network connectivity problems to enhance user experience across multiple devices.
- Assisted in the installation and configuration of operating systems and applications for end users.
- Documented support procedures and solutions to improve knowledge base and team efficiency.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured and installed computer systems for other sub-organizations.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Installed and configured computer systems and applications, leading to smoother operations.
- Improved network connectivity, troubleshooting and resolving complex network issues.
- Contributed to IT projects, ensuring successful completion within timelines.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
Education
Master of Arts - Political Science
Rajasthan University of Jaipur
Jhunjhunu, Rajasthan 08-2016
Skills
Data backup and recovery
- Windows operating system
- Remote desktop support
- End user support
- Application installations
- Help desk experience
- Ticketing system proficiency
- Technical support
- Printer and peripheral support
- Software installation
- Hardware installation
- Technical support expertise
- Local area networking
- Network connectivity
- Issue resolution
- Hardware diagnostics
- IT security protocols
- Customer service
- IT security management
- Data security
- Patch management
- Operating systems
- Troubleshooting and Diagnostics
- Advanced troubleshooting
- Hardware and software upgrades
- User request coordination
- Troubleshooting and diagnosis
- Desktop support
- Microsoft windows and office
- Technical troubleshooting
- System configuration
- Help desk support
- Hardware and software configuration
- Teamwork and collaboration
- Data recovery
- Hardware upgrades
- Remote technical support
- Hardware configuration
- Laptop servicing
- Device installation
- Hardware and software repair
- User support
- System maintenance
- Software upgrades
- Technical issues analysis
- Software patches
- Employee computer support
- Computer diagnostics
- Software diagnosis
- Issue and resolution tracking
- Problem-solving
- Customer service expert
- Application support
- Error detection
- Computer system diagnostics software
- Support services
- Hardware evaluations
- Inventory procedure documentation
Windows operating system
Remote desktop support
End user support
Application installations
Help desk experience
Technical support
Printer and peripheral support
Software installation
Hardware installation
System administration
Technical support expertise
Local area networking
Issue resolution
Network connectivity
Hardware diagnostics
IT security protocols
Customer service
Data security
Troubleshooting and Diagnostics
Advanced troubleshooting
Video conference support
Hardware and software upgrades
Troubleshooting and diagnosis
User request coordination
Desktop support
Microsoft windows and office
Technical troubleshooting
System configuration
Help desk support
Hardware and software configuration
Teamwork and collaboration
Data recovery
Hardware upgrades
Hardware configuration
Remote technical support
Laptop servicing
Device installation
Hardware and software repair
User support
Software upgrades
Technical issues analysis
Computer diagnostics
Software diagnosis
Issue and resolution tracking
Problem-solving
Customer service expert
Project coordination
Application support
Computer system diagnostics software
Support services
Hardware evaluations
Call management
Certification
computer hardware and networking programs certificate
- Licensed Job Title - desktop
- Certified desktop engineer in Pro printech it
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
computer application
computer assembly and service and maintenance and install and ms office and excel sheet and ms word and all types software update and os installation and laptop installation and service and repair and maintenance and update and all types printer service and repair and maintenance Good experience
Languages
hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Printer Technician
Pro Printech It Solution
03.2021 - Current
Desktop Support Engineer
Pro Printech It Solution
03.2021 - Current
Desktop Support Engineer
Pro Printech It Solution
03.2021 - Current
Master of Arts - Political Science
Rajasthan University of Jaipur