Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Personal Information
Projects
Languages
Education
Hobbies and interests
Career goals
Timeline
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Raj Kumar Maity

West Midnapur

Summary

Dynamic professional with a decade of experience in customer service and project management. Proven track record in leading diverse teams to achieve project goals while enhancing client retention through inclusive practices. Expertise in strategic planning, problem-solving, and optimizing workflows to drive organizational success. Committed to fostering collaboration and delivering quality outcomes in high-pressure environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Group Lead ( DELL Project & Task Manager)

DUBUAT Engineering
Delhi
12.2015 - 11.2024
  • Established standards and processes to define and maintain project management methodologies and templates.
  • Provided training and mentorship to project managers, enhancing skills and navigating challenges.
  • Allocated resources effectively, ensuring projects received necessary support for successful execution.
  • Tracked project performance, identified risks, and reported findings to stakeholders for informed decision-making.
  • Supported multiple projects by ensuring consistent practices throughout the organization.
  • Monitored quality performance across various devices to protect against cybersecurity threats.
  • Conducted meetings with team leads to communicate high standards for client experience and performance improvement.
  • Negotiated contracts with suppliers, securing cost-effective services while maintaining high-quality standards.
  • Coordinated cross-functional meetings to align project objectives and goals.
  • Mentored junior engineers and provided guidance on best practices.
  • Facilitated communication between engineering departments and stakeholders.
  • Developed strategic plans to improve operational efficiency and effectiveness.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Facilitated workshops to collect project requirements and user feedback.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.

Cyber Security Intern Data Analysis

Enrich Future
10.2016 - 10.2018
  • Investigated potential cybersecurity incidents and suspected attacks to enhance security incident management.
  • Collaborated with IT teams to patch vulnerabilities, significantly lowering data breach risks.
  • Conducted vulnerability assessments to identify threats within corporate networks and address weaknesses.
  • Monitored network traffic for suspicious activities, escalating findings to senior cybersecurity specialists.
  • Developed plans to mitigate long-term damage from security procedure violations and prevent recurrence.
  • Built firewalls and encrypted data to safeguard confidential information from intrusions.
  • Streamlined data collection methodologies, improving data quality while reducing entry time.
  • Analysed large datasets to uncover trends and opportunities for business improvements.
  • Analyzed data trends to support business decision-making processes.
  • Generated reports summarizing findings and recommendations for management review.
  • Streamlined data collection processes to improve efficiency and reduce errors.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Designed and maintained databases for efficient data storage and retrieval.
  • Conducted quality checks on datasets to ensure accuracy and integrity.
  • Translated raw data into meaningful information using statistical techniques.
  • Provided data-driven solutions to support decision making.
  • Maintained documentation of all the processes related to Data Analysis.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Developed dashboards with Tableau to monitor key performance indicators.
  • Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
  • Optimized existing database structures for better performance on analytics tasks.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
  • Performed data entry, data cleaning, and data coding for analysis.
  • Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
  • Utilized statistical techniques to interpret data and analyze results, providing actionable insights to stakeholders.
  • Developed and maintained databases, data systems, reorganizing data in a readable format.
  • Utilized predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
  • Recommend improvements in security systems and procedures.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Conducted security audits to identify vulnerabilities.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.

Escalation And Retention

Wipro
Kolkata
10.2008 - 07.2010
  • Prioritised urgent and high-risk complaints, ensuring they were escalated appropriately and resolved in a timely manner.
  • Researched and resolved customer issues received via different channels for exceptional client experience.
  • Managed and resolved customer complaints efficiently, aiming for quick resolution and customer satisfaction.
  • Trained new staff on complaint handling procedures, promoting a consistent and professional approach across the team.
  • Engaged customers directly to seek clarifications, obtain additional information and follow up on services provided.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Utilised CRM systems to track and manage escalation cases efficiently.
  • Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
  • Communicated solutions, apologies, and compensation to customers, restoring their confidence in the service provided.
  • Analysed complaint data to identify trends and areas for improvement, contributing to service enhancement initiatives.
  • Delivered exceptional customer service, resolving queries and complaints efficiently to maintain satisfaction.
  • Gathered and analysed information about customer complaints, identifying trends and highlighting key areas to improve retention.
  • Built rapport with customers quickly, creating lasting bonds to increase customer lifetime value.
  • Devised promotional offers and discounts to peak customer interest.
  • Supported and mentored junior team members, providing leadership, direction and functional guidance to improve overall team performance.
  • Compiled and analysed customer data, using to inform successful sales and retention strategies.
  • Developed and automated end-to-end CRM strategies focusing on retention and win-back of existing customers.
  • Developed and managed CRM, email and SMS programmes to increase customer loyalty and repeat business.
  • Recruited motivated, personable staff to deliver outstanding customer care.
  • Built and maintained strong working relationships across organisation to garner support from all departments.

Education

A-Levels - Cyber Security

IIT , IN
Hyderabad, TG
2020

A-Levels - Machine learning ana Artificial Intelligence

Azure Skynet Sol Pvt Ltd IIT Kharagpur
online
2020

Skills

  • Quality assurance and standards
  • Performance monitoring
  • Risk assessment and management
  • Data analysis
  • User experience design
  • Team leadership and motivation
  • Corrective action and preventive measures
  • Client experience and engagement
  • Solution recommendation
  • Process improvement strategies
  • Communication skills and proficiency
  • Fault identification and troubleshooting
  • Customer service excellence
  • Creative thinking and problem-solving
  • Personal training techniques and bodybuilding expertise
  • Safety awareness and protocols
  • Time management mastery
  • Decision-making competence
  • Nutrition assessment and planning
  • Active listening and empathy
  • Effective communication and public speaking skills
  • Workout planning and routine design
  • Technical troubleshooting expertise
  • Product knowledge and client service strategies
  • Relationship building and rapport development
  • Group handling and staff recruitment strategies
  • Project management and resource allocation
  • Project management
  • Process improvement
  • Resource allocation
  • Risk assessment
  • Group and individual instruction
  • Staff management
  • Influencing skills
  • Production tracking
  • Manufacturing oversight
  • Enrichment program planning
  • Employee development

Affiliations

  • Member of the Ethical Hacking Group, Black Hat hacker group, Production Agent Group, and Recruiter Group freelancing for various posts
  • Member, Association of expertise in threat detection, production management, customer service
  • Member, [Ethical Hacker Group, Black hat Hacker Group] Committee

Certification

  • Chartered Cyber Security Analyst
  • IIT Hydrebad certified
  • Level [L4] [Threat Detection , Network Vulnerabilities, Syware Malware Detection, Fixing problems leading to scenarios]
  • [Cyber Security Analyst officer] certified

Personal Information

Projects

  • · Dos Attack , Ddos Attack, Penetration Testing, Website Penetration ,System updating from Vulnerability attack , Password Complexity ,Counter Measure to be taken Under Threat ,Detection Virus, Malware, Spyware , Detection Vulnerable Extension ,Sql Injection Measures , Server Errors ,Error Detection on Website , Client Server Error Detection ,Wi-Fi Penetration ,Brute Force attack , Arbitrary Code Execution ,Intrusion Detection System ,Intrusion Protection system , Enigma and Crypto Graphic service ,Firewall ( Software, Hardware)
  • Decode different Barcode
  • · Monitoring and Optimization
  • · Quality Control
  • · Problem Solving
  • · Coordination
  • · Process Improvement
  • · Technical skill related to production process
  • · Problem Solving
  • · Strong Communication
  • · Organization
  • · Attention to Detail
  • Specializing to track down production progress, analyze data, identify areas of improvement in process, equipment and workflow, To ensure products or outputs meet Quality Standards and implement own ideas for better experience in quality Standards and specification. Troubleshoot issues that may arise working to resolve them efficiently and prevent future occurrences. Collaborate with various teams, such as engineering, quality control, and management, to facilitate smooth operations and achieve production goals. Collaborate with various teams, such as engineering, quality control, and management, to facilitate smooth operations and achieve production goals. The ability to analyze issues, identify root causes, and develop effective solutions is crucial Environment not compromising in Quality standards. Strong communication and interpersonal skills are needed to collaborate with different teams. The ability to manage multiple tasks, prioritize work, and maintain detailed records is essential. Being detail-oriented helps ensure that quality standards are met and that potential issues are identified early.
  • Threat Detection
  • Spyware and Malware coding
  • Preventive Measures against Attacks
  • DDos Attack
  • Dos Attack
  • Loops Finding which might harm the project
  • Security Analysis
  • Project Management
  • Task Management
  • Firewall

Languages

2,A2,1,A1,2,A2,3,B1,6,C2,6,C2,6,C2

Education

other,other

Hobbies and interests

  • District Level Table Tennis Play
  • State Level Football Player
  • District Level Athlete
  • District Level Volleyball Player

Career goals

  • Member Of Black hat Hacker Group
  • Member Of Ethical Hacker Group
  • Member Of Free Coding Org

Timeline

Cyber Security Intern Data Analysis

Enrich Future
10.2016 - 10.2018

Group Lead ( DELL Project & Task Manager)

DUBUAT Engineering
12.2015 - 11.2024

Escalation And Retention

Wipro
10.2008 - 07.2010

A-Levels - Cyber Security

IIT , IN

A-Levels - Machine learning ana Artificial Intelligence

Azure Skynet Sol Pvt Ltd IIT Kharagpur
Raj Kumar Maity