Raj Kumar Maity

• Establishing standards and processes defines and maintains project management methodologies, templates, and best practices to ensure consistency across projects.
• Providing support and guidance offers training, mentorship, and support to project managers and teams, helping them navigate project challenges and improve their skills.
• Resource Management: playing a crucial role in resource allocation, ensuring that projects have the necessary resources.
• Performance monitoring and reporting, tracking project progress, identifying potential risks and issues, and providing regular reports to stakeholders, enabling informed decision-making and the necessary resources (human, financial, etc.). to succeed.
• Focusing on the overall project management framework, supporting multiple projects, and ensuring consistent practices across the organisation.
• Monitoring and evaluating forms to capture insights for improvement in quality performance on the website, server, laptop, and phone being used in the company, using the internet to protect against attacks such as brute force attacks, Trojans, malware, spyware, and virus attacks.
• Maintain working knowledge and quality standards.
• Provide recommendations and gather solutions to improve agent performance, team leads, and members to achieve high quality standards in identifying faults, risks, data breaches, and checking servers against attacks.
• Create and review user experience documents for high-standard quality service.
• Conducting meetings with the Team Lead and members to communicate high standards for Client Experience.
• One-on-one meeting with the Team Lead for Quality to inform them of flaws and guide them in overcoming these flaws for better quality results.
• Monitoring and evaluating team-based performance, taking notes for better improvement in quality.
• Responsible for identifying and remedying defects within the production process.
• Implement and monitor preventive measures and corrective actions for clients with high standards of quality experience.
• Compile and analyse spasmodically driven data.
• Ensure client experience is met with high quality standards.
• Ensuring the company's ability to use logical reasoning to identify strengths and weaknesses for high-quality standards.
• Security analysis of team leads regarding their feedback on their experience in identifying faults, managing data to prevent breaches in the company server or website, and mitigating wifi penetration attacks for preventive measures.
• Gathering information from monitoring to improve team lead and members' performance for a better quality experience for clients.

Monitoring interaction with members to ensure high-quality standards set by the company are met, so there is no breach from third-party intruders.

• Established friendly rapport between groups of individuals.
• Listened to clients' concerns, providing additional information to ease anxieties.
• Instilled individuals and groups with confidence and motivation for productive sessions.
• Demonstrated extensive knowledge in brand management by modifying sessions and answering queries.
• Lead a large group of employees, managing matters including delegating tasks, coordinating group activities, and ensuring effective communication.
• Negotiated with suppliers and vendors to secure cost-effective contracts and services.
• Encouraged employees to achieve or exceed weekly goals by setting targets and implementing incentives, such as reward schemes.
• Planned daily group and individual activities, delegating tasks based on weekly and monthly targets.
• Evaluated operational procedures, identifying and implementing improvements for optimal workflow.
• Conducted staff assessments to determine and recognise high performance, rewarding accomplishments appropriately.
• Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
• Presented project proposals and reports to senior management, articulating project value and securing necessary approvals.
• Oversaw the development of project documentation, maintaining clear and accurate records throughout project lifecycles.
• Analysed project outcomes, conducting post-implementation reviews to identify lessons learned and best practices.
• Utilised project management software tools to track progress, assign tasks, and manage timelines efficiently.
• Negotiated contracts with suppliers and service providers, securing favourable terms and quality resources for projects.
• Conducted risk assessments to identify potential issues, implementing mitigation strategies to minimise project disruptions.
• Led cross-functional teams to deliver projects within budget and on time, enhancing client satisfaction and stakeholder value.
• Coordinated activities on large-scale to achieve cost-effectiveness.
• Fulfilled business obligations ahead of set deadlines and following terms of agreements.
• Established strong connections with business contacts and leveraged relationships to drive achievement of financial or operational goals.
• Delivered solutions to customers based on comprehensive research and needs analyses.
• Set monthly KPIs and tracked performance against objectives to monitor an optimize sales strategies.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Developed and implemented project plans and budgets to ensure successful execution.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to managers on project budget, progress, and technical problems.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Facilitated workshops to collect project requirements and user feedback.
• Analyzed project performance data to identify areas of improvement.
• Monitored project progress, identified risks and took corrective action as needed.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked effectively in fast-paced environments.
• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Organized and detail-oriented with a strong work ethic.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated leadership skills in managing projects from concept to completion.
• Championed quality assurance measures, overseeing the adherence to industry standards and project specifications.
• Managed after-sales process with client follow-ups, user training and ongoing account servicing.
• Monitored market trends and technological advancements, incorporating innovative solutions into project strategies.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Controlled costs to keep business operating within budget and increase profits.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Investigated potential cyber security incidents, suspected attacks and broader security incident management.
• Participated in the research of emerging cybersecurity threats, contributing to the organization's threat intelligence database.
• Collaborated with IT teams to patch identified vulnerabilities, significantly reducing the risk of data breaches.
• Analyzed security procedure violations and developed plans to reduce long-term damage and prevent recurrence.
• Analyzed and responded to security alerts, minimizing potential damage from cyber incidents.
• Recommend improvements in security systems and procedures.
• Delivered services to customer locations within specific timeframes.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Self-motivated, with a strong sense of personal responsibility.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Built firewalls and encrypted data to secure confidential information from potential intrusion.
• Conducted vulnerability assessments on corporate networks to identify potential security threats and weaknesses.
• Worked with IT Projects team to verify IT security requirements for incoming systems or IT services.
• Monitored network traffic for suspicious activities, promptly escalating findings to senior cybersecurity specialists.
• Upgraded system software and hardware regularly to defend against emerging threats and maintain performance.
• Managed the data extraction, transformation, and loading processes to maintain data integrity across systems.
• Analyzed large datasets to identify trends, anomalies, and opportunities for business improvements.
• Engaged with clients to understand their data analysis needs and delivered customized solutions.
• Streamlined data collection methodologies, reducing time spent on data entry and increasing data quality.
• Collaborated with cross-functional teams to define data requirements and deliver actionable insights.
• Organized surveys and other statistical collections to gather data from respondents on diverse issues.
• Provided expert advice on data management strategies to optimize performance and drive business growth.
• Developed complex data models and algorithms to predict outcomes and support decision-making.
• Optimized data storage solutions, resulting in improved system performance and reduced costs.
• Led training sessions for team members on data analysis tools and best practices, enhancing team capabilities.
• Utilized advanced statistical techniques to conduct deep-dive analyses and report findings to stakeholders.
• Monitored data security protocols to protect sensitive information from unauthorized access.
• Performed risk analyses to identify appropriate security countermeasures.
• Developed plans to safeguard computer files against modification, destruction, or disclosure.
• Understood client needs and objectives by conducting proactive customer and data analysis.
• Utilized data analysis tools to identify and resolve production issues.
• Performed systems and data analysis using variety of computer languages and procedures.
• Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
• Presented cross-functional teams with quarterly data analysis to promote effective decision making.
• Proposed company changes based on data analysis.
• Provided guidance in data analysis, process observation, inspection, problem-solving and issuing of work instructions.

• Prioritised urgent and high-risk complaints, ensuring they were escalated appropriately and resolved in a timely manner.
• Researched and resolved customer issues received via different channels for exceptional client experience.
• Managed and resolved customer complaints efficiently, aiming for quick resolution and customer satisfaction.
• Trained new staff on complaint handling procedures, promoting a consistent and professional approach across the team.
• Engaged customers directly to seek clarifications, obtain additional information and follow up on services provided.
• Handled high-volume telephone calls to address and resolve customer queries.
• Utilised CRM systems to track and manage escalation cases efficiently.
• Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
• Communicated solutions, apologies, and compensation to customers, restoring their confidence in the service provided.
• Analysed complaint data to identify trends and areas for improvement, contributing to service enhancement initiatives.
• Delivered exceptional customer service, resolving queries and complaints efficiently to maintain satisfaction.
• Gathered and analysed information about customer complaints, identifying trends and highlighting key areas to improve retention.
• Built rapport with customers quickly, creating lasting bonds to increase customer lifetime value.
• Devised promotional offers and discounts to peak customer interest.
• Supported and mentored junior team members, providing leadership, direction and functional guidance to improve overall team performance.
• Compiled and analysed customer data, using to inform successful sales and retention strategies.
• Developed and automated end-to-end CRM strategies focusing on retention and win-back of existing customers.
• Developed and managed CRM, email and SMS programmes to increase customer loyalty and repeat business.
• Recruited motivated, personable staff to deliver outstanding customer care.
• Built and maintained strong working relationships across organisation to garner support from all departments.