Raj Kumar S
Chennai
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Freight Forwarding Executive - Canadian Project
Mackly Technologies
11.2022 - 02.2023
- Tracked orders and notified customers of status or potential delays.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Registered vendors and customers on database to maintain updated roster.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Claims Relationship Executive
Star Health Insurance
06.2018 - 02.2022
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Identified suspicious losses and contacted manager for investigative assistance.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Followed up with customers on unresolved issues.
Business Associate
Vertex Customer Business Solution
07.2016 - 04.2017
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
AR Caller
Omega Health Care
04.2015 - 07.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
Education
MBA - EXPORT IMPORT MANAGEMENT
University of Madras IDE
Chennai06.2020
Bachelor of Arts - BCA
St.patrician College of Arts And Science
Chennai04.2014
Skills
- Administrative Support
- Executive Management
- Customer Satisfaction
- Quality Assurance
- Digital Advertising
- Account Management
- Strategic Marketing
- Microsoft Office
Certification
- DIGITAL MARKETING PROGRAM BY SORAV JAIN
TECHNICAL SKILL
C, C++, MS OFFICE,DIGITA MARKETING
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Freight Forwarding Executive - Canadian Project
Mackly Technologies
11.2022 - 02.2023
Claims Relationship Executive
Star Health Insurance
06.2018 - 02.2022
Business Associate
Vertex Customer Business Solution
07.2016 - 04.2017
AR Caller
Omega Health Care
04.2015 - 07.2015
MBA - EXPORT IMPORT MANAGEMENT
University of Madras IDE
Bachelor of Arts - BCA
St.patrician College of Arts And Science
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