Raj Kumar Singh
Summary
Experienced Quality Management Systems and Business Excellence professional with 18+ years in various industries. Specializing in quality improvement, corrective action, and process audits to uphold high standards. Certified Lead Auditor ensuring ISO compliance and collaborating with certification bodies. Strong communication, analytical, and problem-solving skills drive team success and continuous improvement. Proven track record in enhancing product quality, reducing defects, and improving operational efficiency. Effective communicator of quality objectives and achievements throughout the organization.
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Manager (Quality Head)
EPack Polymers Ltd.
12.2023 - Current
- Working as Quality Head in EPack Polymers Pvt.Ltd.
- As MR, implementing ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
- Oversee the development, implementation, and continuous improvement of the Quality Management System in accordance with relevant standard.
- Ensure compliance with industry regulations, certifications & standards.
- Conduct regular audits and assessments to monitor the effectives of the QMS and ensure corrective actions are implemented.
- Act as the primary point of contact for customers on quality-related issues.
- Monitor customer feedback, complaints and satisfaction levels and implement improvement to enhance the customer experience.
Manager (Quality Management Systems)
Dixon Technologies Ltd.
05.2023 - 09.2023
- Working as Quality Management System Manager for Mobile Division.
- Responsibility for handling External Customer Supplier Assessments audits.
- As MR, successfully coordinated for ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 in Mobile Division Plants.
- Conducting Internal Audits and Management review at Plants as per schedule.
- Handling of QMS with a team of 01 Asst. Manager, 03 Engineers.
- Online Documents maintained for Mobile Division.
Dy. Manager (Plant - Quality Head & Business Excellence)
Everest Industries Ltd.
11.2017 - 04.2023
- Working as Quality Head & Business Excellence at Steel Building & Fibre Cement Plants.
- Optimizing man and machine utilization to achieve pre-set production.
- As MR, successfully implemented ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 in PEB and Fiber Cement Board division.
- Conducting Internal Audits, Technical Audits and Management Review Meeting (MRM) at Plants across India.
- Handling of Plant Quality at ESBS-BW with a team of 1 Asst. Manager, 4 Sr. Engineers and 20 Inspectors.
- Improving TSS and developing Model Area on Shop Floor.
- Development of Quality Assurance Plan and QAP in different sections like Plant level (Production, Quality, PPC, Maintenance, Dispatch).
- Quality Circle, Kaizens, and 5S Improvement at Plant.
- Implementation of Kanban System in Cutting and Anchor Bolts, Sag rod manufacturing area to reduce inventory.
- Represented the company in CII Kaizen competitions and Seminars - Indian Production System.
Assistant Manager (IPQC)
Lava International Ltd.
08.2016 - 10.2017
- Successfully set up the feature phone assembly line at the new manufacturing location of Sec-63, Noida.
- Maintained and reviewed the internal rejection PPM through daily and weekly quality meetings.
- Managed and trained manpower (in IPQC) for functional testing at assembly lines.
- Analyzed rejections using various QC tools like 8D, 5W 1H, SPC, FMEA, and Six Sigma to find the root cause and decide on fool proofing with CFT and monitor effectiveness.
- Established necessary SOPs and WIs by taking appropriate CAPA for failure analysis. Coordinated with IQC and OQC to meet the expectations.
- Conducted Gauge R&R and MSA of soldering operators to improve mobile performance.
- Conducted skill training programs for blue-collar soldering, assembly, testing function understanding, and T5S.
Assistant Manager (QMS & Automobile Division)
Taehwa Enterprises India (P) Ltd.
05.2013 - 08.2016
- Successfully implemented ISO9001,ISO14001 & ISO 18001 standard in the company & received certification.
- Maintained and reviewed the internal rejection PPM through daily Red Bin meetings & weekly meetings with management.
- Managed and maintained compliance with ISO documentation as per requirement of DongYang (Manesar), Mitsubishi- MEAI (Manesar) & Taehwa (Korea).
- Defined and implemented test and visual inspection specifications and procedures.
- Analyzed rejection by using various QC tools like 8D, 5W 1H, SPC, FMEA & Six Sigma to find out the root cause and deciding fool-proofing with CFT and monitoring effectiveness.
- Established necessary SOP & WI by taking appropriate CAPA for failure analysis.
- Coordinated with customers to meet their expectations.
- Well-versed in PPAP, APQP, Gauge R&R, MSA, and NPD.
- Developed training programs to improve employee performance and ensure adherence to company standards.
Senior Engineer (Quality Control)
Moser Baer India Ltd.
09.2005 - 04.2013
- Implemented quality management plans & standards for the products by coordinating with the production team.
- Maintained and reviewed the internal rejection PPM through daily control.
- Managed and maintained compliance with ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007 & documentation as per requirement.
- Defined and implemented test and visual inspection specifications and procedures.
- Administered cross-functional activities encompassing in-process quality assurance and setting up quality monitoring systems.
- Ensured adherence to quality standards and implemented measures for enhancing quality levels.
Assistant Engineer (Quality Control)
Hotline CPT Ltd.
10.2003 - 09.2005
- Coordinated with other departments for quality improvement as Outgoing Quality In charge.
- Performed trials like stability testing, life cycle tests and electrical parameters of CPT.
- Involved in data analysis and action initiation, follow-up by QC tools and techniques.
- Prepared and monitored MIS of LG products.
- Developed and implemented engineering solutions to improve project efficiency.
- Collaborated with cross-functional teams to ensure project alignment and timely delivery.
Education
Master of Business Administrations - Operations
IMT Ghaziabad
01.2013
Bachelor of Engineering - undefined
M.I.T.S.
01.2001
Skills
- Quality Assurance
- Team Management & Coordination
- Quality Management System
- Excellent Coordination across Plants
- New Product Development
- Management Information Systems (MIS)
- Production improvement
Certification
- Certified Lead Auditor ISO 9001:2015 (Dec.24), approved from IRCA-UK
- DQS Certified IMS Internal Auditor (Aug.'23) ISO9001:2015, ISO14001:2015 & ISO45001:2018
- Certified Internal Auditor ISO/TS 16949:2009, Facilitated by URS India, Noida
Timeline
Sr. Manager (Quality Head)
EPack Polymers Ltd.
12.2023 - Current
Manager (Quality Management Systems)
Dixon Technologies Ltd.
05.2023 - 09.2023
Dy. Manager (Plant - Quality Head & Business Excellence)
Everest Industries Ltd.
11.2017 - 04.2023
Assistant Manager (IPQC)
Lava International Ltd.
08.2016 - 10.2017
Assistant Manager (QMS & Automobile Division)
Taehwa Enterprises India (P) Ltd.
05.2013 - 08.2016
Senior Engineer (Quality Control)
Moser Baer India Ltd.
09.2005 - 04.2013
Assistant Engineer (Quality Control)
Hotline CPT Ltd.
10.2003 - 09.2005
Bachelor of Engineering - undefined
M.I.T.S.
Master of Business Administrations - Operations
IMT Ghaziabad
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