RAJ LAKSHMI SINGH
Service Contract Operations
Pune
Summary
Results-driven sales and customer service professional with 16+ years of experience in sales support, account management, and client engagement. Skilled in CRM tools (Salesforce, SAP, Siebel) with a proven track record of driving revenue growth, exceeding KPIs, and building long-term customer relationships. Adept at negotiation, lead generation, and delivering exceptional customer experiences
Overview
16
16
years of professional experience
Work History
Service Contract CSR
Keysight Technologies India Ltd Pvt
12.2015 - Current
- Generated quotes and processed orders with 100% accuracy, ensuring timely invoicing, and revenue recognition.
- Supported post-sales agreements, handling quotations, renewals, and account receivables.
- Improved customer satisfaction scores by resolving escalations and maintaining proactive communication.
- Collaborated with logistics to ensure on-time shipments, reducing delays by 20%.
- Analyzed revenue leakage and implemented corrective measures, contributing to consistent revenue growth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Lead Generation Specialist
Keysight Technologies India Pvt Ltd
05.2015 - 12.2015
- Engaged clients in person and over phone to answer questions and address complaints.
- Lead Generation and Prospecting
- Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
- Exceeded sales targets by upselling products or services during routine customer interactions.
Academic Counsellor
Bhardwaj Career Classes
08.2013 - 04.2015
Customer Support Executive Supply Chain
HCL Technologies Limited
02.2010 - 04.2013
- Expertise in managing operations spanning requirement analysis, sampling, testing while implementation and liaison to ensure on time achievement of organizational targets
- Establishing relations with Service Providers.
- Resolving critical problem areas & delivering on User commitments.
Education
MBA System -
Madurai Kamaraj University
01.2013
B.Tech - Computer Engineering
KUK University
01.2009
12th - Science + Maths Stream
Kendriya Vidyalaya
Gurgaon01.2005
10th - All
Kendriya Vidyalaya
Amla01.2003
Skills
Operating Systems: Dos 60, Windows98, 2000, XP, Windows Vista, Windows 7-8, Windows
Client Server Database: SQL, MS access, Oracle
ERP: SAP, Seibel, Salesforce
Packages: MS-office, Open Office 24, Office 365
Materials Management & Control
Customer Contact Specialist
Vendor Management
Shipment consolidations planning
3PL Knowledge
LTL Knowledge
Strategic planner
Rate negotiations
Logistics network analysis
Lead generation
Order processing
Quote processing
Revenue Growth
Retail Sales
Marketing Plans
Problem solving skills
Clear communication skills
Writing skills
Creativity and resourcefulness
Persuasion skills
Time management skills
Empathy
Willingness to learn
Customer service
Problem-solving
Active listening
Product knowledge
Team collaboration
Timeline
Service Contract CSR
Keysight Technologies India Ltd Pvt
12.2015 - Current
Lead Generation Specialist
Keysight Technologies India Pvt Ltd
05.2015 - 12.2015
Academic Counsellor
Bhardwaj Career Classes
08.2013 - 04.2015
Customer Support Executive Supply Chain
HCL Technologies Limited
02.2010 - 04.2013
B.Tech - Computer Engineering
KUK University
12th - Science + Maths Stream
Kendriya Vidyalaya
10th - All
Kendriya Vidyalaya
MBA System -
Madurai Kamaraj University
PLATFORM WORKED
- SAP End user Software.
- Sales force
- Siebel and Oracle
- HTS E-Log (Web site used to find the stock availability worldwide and the status of the shipment)
- Updating the status of orders daily
- Management
- Information System (MIS).
- Knowledge of the GIS tool.
DECLARATION
I assure that I will endeavour my best and will prove to be a worthy choice to your esteemed organization. (RAJ LAKSHMI).