Position in a professionally managed organization where my qualifications, skills, and experience would be valued and my learning pursuits would be encouraged. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Raj Mohan
Sr. Account Manager
Summary
Overview
29
years of professional experience
4
Languages
7
years of post-secondary education
Work History
Straive (Formerly known as SPi Global)
Sr. Account Manager – Client Services
05.2017 - Current
Job overview
- One point of contact to the customer (managed six clients)
- Communicating with clients to understand their needs and explain product value
- Building relationships with clients based on trust and respect
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Identifying opportunities to grow business with the existing client
- Collaborates with the sales team to reach prospective clients
- Collaborating with internal departments to facilitate client needs fulfillment
- Collecting and analyzing data to learn to serve better to the client
- Keeping accurate records of inventory and account notes
- Maintaining updated knowledge of company products and services
- Resolving complaints and preventing additional issues by improving processes
- Acting as a client advocate with a focus on improving the Client's experience.
- Conducted regular reviews of each managed portfolio's performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
MPS Ltd.
Sr. Manager - Operations
09.2015 - 04.2017
Job overview
- Overall accountability for the operations and its performance
- Driving excellence in functional delivery and implementing Standard Operating Procedures (SOP)
- Setting up the Departmental Goals and defining the Departmental Operational Plan & Policy Framework
- Aligning Departmental Goals with Company's Goals
- Setting up KPI for each Team member in their Area of Responsibility for measuring the outcomes
- Identifying development needs and ensuring training fulfillment for the Division (and tracking against the training plan)
- Project Management for existing Clients for better Services & Client satisfaction
- Preparation of daily (Level-1), weekly (Level-2), monthly (Zero Level – Sales Revenue Target) and yearly production plans
- Managing employee retention and engagement
- Staffing the department with the right skill sets for achieving the Departmental Goals, Assigning job responsibilities to Individual Team members.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Reverend Technologies Pvt. Ltd.
BU-Head - Operations & Sales, Business
09.2013 - 05.2015
Job overview
- Overall responsibility for Facility Management & Admin, Operations, and Sales
- Budget Management (Profit & Loss), Control & Project Management
- Contributing to Recruitment (Participating in screening and interviewing candidates via
- Campus Interviewing)
- Set up the Company policies like PPC, Administrative, HR & IT-Support
- Build strong partnerships with internal customers and vendors to ensure seamless service delivery
- Vendor development to provide optimum value to the organization
- Managing customer service and sales team effectively to provide highly responsive, reliable and successful service standards
- Financial Document processing and Lease Agreement Document processing
- Also, managed Genealogy and Keyboarding projects in addition to Publishing Clients.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
MPS Ltd.
Manager – Operations
05.2008 - 08.2013
Job overview
- Defining Departmental SLAs for various functions of the department with Inward Customers
- Regular review of Team Reports, Monitoring of Critical parameters, Analysis, and Decision making from Reports and time to time Directions to the Team to achieve the Objectives effectively & efficiently
- Assume overall accountability for the operation and its performance
- Monitor and Report the Process level quantifiable goals
- Reward & Recognition programs within the Department to motivate and encourage the team
- Analyzing and preparing the process and procedures with workflow
- Closely working with the Software development team for new Project requirements and tool developments, testing, and implementation
- Preparing monthly MIS reports covering the performance deliverables of the department.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Aptara, Inc. (Formerly known as Techbooks)
Assistant Manager – Planning
02.2000 - 04.2008
Job overview
- Review SLA and other Process related documents and procedures
- Implementing Quality, Scheduler metrics, and mail communication with the customer
- Having the main responsibility for Project Analyzing, Planning & Scheduling
- Coordinating between Sample Team and Production, to make sure all the Knowledge & Technology got transferred to Production properly
- Creating Time Estimation and Organizing Launch Meetings for New Incoming Projects
- Setting up the Departmental Goals and defining the Departmental Operational Plan & Policy Framework
- Aligning Departmental Goals with Company's Goals
- Coordinating between the Team members to resolve their mutual dependencies and aligning the team in meeting the Departmental Objectives
- Creation of capacity report based on the skill level, the experience of the individuals and the complexity of the project
- Analyzing Production & Quality Trends/Progress, Productivity and submitting Reports to Top Level Management
- Project Time Estimation and Budgeting.
- Facilitated weekly meetings focusing on goal-setting and progress assessment resulting in improved teamwork and productivity.
- Contributed to the successful attainment of departmental and company-wide objectives, consistently meeting or exceeding performance targets.
SourceHOV (Formerly known as Vetri Software)
Sr. Ramp up Executive
12.1995 - 01.2000
Job overview
- The study, Analyze & Develop the given project based on the Conversion Instructions that were sent by the Client for the conversion projects
- Simplify the Instructions and prepare the Instruction Manual for the subordinates to understand the Instructions easily
- Train the subordinates as well as assist them in the development of the Project
- Look for the daily Internal Quality Report and identify the need for Training in the Team or Member
- In this case, look for those areas rejected by the Quality Team can be atomized
- Design Process Re-Engineering for ongoing projects so that the manual interpretation of the Operator is less and only except those areas where they should be manual
- Ramped-up Ad Projects (HTML-based) for US weekly Magazines.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Education
Dayananda Sagar UniversityBengaluru, India
MBA from Project Management
09.2023 - Current
University Overview
Status: Pursuing
Annamalai UniversityChennai, India
Master of Arts from Public Administration
05.1998 - 07.2000
University Overview
Madras UniversityChennai, India
Bachelor of Arts from Economics
05.1991 - 09.1994
University Overview
AlisonOnline
No Degree from Diploma in Operations Management (Ops)
10.2022 - 10.2022
University Overview
Management & Strategy InstituteOnline
No Degree from Project Management Essentials Certified (PMEC)
10.2022 - 10.2022
University Overview
ISI (Indian Statistical Institute)Bengaluru, India
No Degree from Six Sigma Green Belt (CSSGB)
10.2010 - 10.2010
University Overview
SSI Ltd.Chennai, India
No Degree from PGDCS
09.1996 - 10.1997
University Overview
Skills
PERL and Python
undefinedAccomplishments
Accomplishments
Straive:
● Received “Circle of Champion Award and a cash prize” in September 2023.
● Improved productivity by 25% through process changes and introducing automation into the typesetting workflow.
● The client agreed to award extra volume by next year because the on-time schedule, quality satisfaction, and process improvement helped in cost reduction.
MPS Ltd:
● Set up the workflow for the new process and worked on tool testing & training for implementation.
● Worked on Six Sigma continues improvement (Black Belt project) on reducing upstream feedback & quality improvement.
Reverend:
● Set up a world-class facility in Bangalore (India) to facilitate timely and quality deliverables to international clients (European and North American markets).
● Worked on multiple Genealogy projects for Salt Lake City and other locations.
● Managed financial document processing and lease agreement document processing projects as a sub-vendor for International BPO.
● Additionally, I managed more than 100 people from genealogy and keyboarding projects in addition to publishing work.
Aptara:
● Received Best Individual Performance Award for the year 2007.
● Launched the planning department along with 2 junior executives and took it up to the strength of a 30-member team.
● Created Management Information Systems (MIS-DB) with the help of the Software Development Team.
● Conducted INTERNAL AUDITS for ISO 9001:2000 certification and Successfully completed the INTERNAL AUDITORS TRAINING ON ISO 9001:2000 from DNV CERTIFICATION SERVICES.
Timeline
Dayananda Sagar University
MBA from Project Management
09.2023 - Current
Alison
No Degree from Diploma in Operations Management (Ops)
10.2022 - 10.2022
Management & Strategy Institute
No Degree from Project Management Essentials Certified (PMEC)
10.2022 - 10.2022
Sr. Account Manager – Client Services
Straive (Formerly known as SPi Global)
05.2017 - Current
Sr. Manager - Operations
MPS Ltd.
09.2015 - 04.2017
BU-Head - Operations & Sales, Business
Reverend Technologies Pvt. Ltd.
09.2013 - 05.2015
ISI (Indian Statistical Institute)
No Degree from Six Sigma Green Belt (CSSGB)
10.2010 - 10.2010
Manager – Operations
MPS Ltd.
05.2008 - 08.2013
Assistant Manager – Planning
Aptara, Inc. (Formerly known as Techbooks)
02.2000 - 04.2008
Annamalai University
Master of Arts from Public Administration
05.1998 - 07.2000
SSI Ltd.
No Degree from PGDCS
09.1996 - 10.1997
Sr. Ramp up Executive
SourceHOV (Formerly known as Vetri Software)
12.1995 - 01.2000
Madras University
Bachelor of Arts from Economics
05.1991 - 09.1994
Personal Information
Personal Information
- Date of Birth: 01/10/74
- Marital Status: Married
Extracurricular Activities
Extracurricular Activities
Received Best Performance Certificate in NSS, Pachaiyappa’s College, Chennai. Served as “Under Officer” and awarded the NCC “C” Certificate of TN1 Armd Force, Pachaiyappa’s College, Chennai.Similar Profiles
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