Over 21 years of cross-functional experience in US Taxation and building Global Capability Centers to maximise value for the organization and clients. Proficient in US Property Taxation, process design, quality assurance, and team leadership. Adept at driving process improvements and ensuring high-quality service delivery. Proven track record of successfully transitioning service lines and optimizing operational efficiency through building capability centres. Drive strategic and culture building initiatives which align India teams towards organizational priorities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director, Head of GBS Tax Services
Kroll
08.2018 - Current
Set up and scale Global capability centers
Lead US Tax Services teams (80+ FTEs) across Hyderabad, Mumbai, Delhi & Manila (Philippines)
Technology integration into operations (RPA / AI)
Drive core values of the organization across all teams
Marketing the organization in local markets through various forums
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Work with US stakeholders on identifying and expanding our scope of operations there by providing growth opportunities existing team
Capacity planning
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas through Idea Fest.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Office budget administration
Business Continuity Planning
Risk Management
Drive culture building strategies
Senior Manager - Service Delivery of US Property Tax & Sales & Use Tax Research Operations
Ryan India Tax Services Pvt Ltd
11.2013 - 08.2018
Led a team of 180+ FTEs in the US Property Tax domain (Compliance, Commercial, Complex, Unclaimed Property, Software & Technology).
Monitored process functioning, identified improvement areas, and implemented measures to maximize customer satisfaction.
Prepared critical dashboards for US liaisons and stakeholders for decision-making.
Coordinated with US teams to establish performance standards.