Raj Ogirala
Hyderabad
Summary
Over 21 years of cross-functional experience in US Taxation and building Global Capability Centers to maximise value for the organization and clients. Proficient in US Property Taxation, process design, quality assurance, and team leadership. Adept at driving process improvements and ensuring high-quality service delivery. Proven track record of successfully transitioning service lines and optimizing operational efficiency through building capability centres. Drive strategic and culture building initiatives which align India teams towards organizational priorities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director, Head of GBS Tax Services
Kroll
08.2018 - Current
- Set up and scale Global capability centers
- Lead US Tax Services teams (80+ FTEs) across Hyderabad, Mumbai, Delhi & Manila (Philippines)
- Technology integration into operations (RPA / AI)
- Drive core values of the organization across all teams
- Marketing the organization in local markets through various forums
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Work with US stakeholders on identifying and expanding our scope of operations there by providing growth opportunities existing team
- Capacity planning
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas through Idea Fest.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Office budget administration
- Business Continuity Planning
- Risk Management
- Drive culture building strategies
Senior Manager - Service Delivery of US Property Tax & Sales & Use Tax Research Operations
Ryan India Tax Services Pvt Ltd
11.2013 - 08.2018
- Led a team of 180+ FTEs in the US Property Tax domain (Compliance, Commercial, Complex, Unclaimed Property, Software & Technology).
- Monitored process functioning, identified improvement areas, and implemented measures to maximize customer satisfaction.
- Prepared critical dashboards for US liaisons and stakeholders for decision-making.
- Coordinated with US teams to establish performance standards.
- Managed property tax office client hour budget and consolidated reporting metrics.
Operations Manager
Thomson Reuters India Pvt Limited
10.2007 - 11.2013
- Handled a team of 150+ professionals in US Property Tax operations
- Administered project management and ensured on-time delivery of quality work.
- Coordinated and managed projects with four Centres Of Excellence and 26 regional offices.
- Conducted annual resource and capacity planning.
- Consolidated procedures to optimize productivity and quality.
- Mass Annual Appraisal Review using Costar on Real Estate Property to facilitate Property Tax Appeal process
Assistant Manager (US Property Tax) Service Delivery Operations
Deloitte Tax Services India Pvt Ltd
04.2004 - 10.2007
- Participated in recruitment processes.
- Coordinated projects within Property Tax Team.
- Prepare resource allocation plans.
- Managed US Personal Property Tax return preparation.
- Reviewed quality of Personal Property tax returns and ensured timely payment of property tax bills.
- Facilitated process trainings for new hires and documented procedures.
Education
Bachelor of Commerce - Taxation
Osmania University
Skills
- US Property Taxation
- Process Design & Management
- Transition Management
- Quality Assurance & Control
- US Tax Compliance
- People & Performance Management
- Project Management
- Vendor Management
- Capacity Planning
- SLA Management
- Business Continuity Planning
- Process Improvements
- Stakeholder Management
- Service Delivery
- Strategic & Tactical Planning
Certification
Pursuing Enrolled Agent
Onsite Travel
- Dallas, TX, USA (Oct 2005 - Dec 2005)
- Houston, TX, USA (May 2008 - Aug 2008)
- Dallas, TX, USA (March 2013)
- Various locations in the USA (2018, 2019, 2025)
Timeline
Director, Head of GBS Tax Services
Kroll
08.2018 - Current
Senior Manager - Service Delivery of US Property Tax & Sales & Use Tax Research Operations
Ryan India Tax Services Pvt Ltd
11.2013 - 08.2018
Operations Manager
Thomson Reuters India Pvt Limited
10.2007 - 11.2013
Assistant Manager (US Property Tax) Service Delivery Operations
Deloitte Tax Services India Pvt Ltd
04.2004 - 10.2007
Bachelor of Commerce - Taxation
Osmania University
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