Raj Pal

Facilitated customer acquisitions for HSBC NRI process through effective communication.

• Delivered customer support across multiple communication channels, ensuring timely resolution of inquiries.
• Maintained accurate records of customer interactions in the system.
• Partnered with team members to streamline service delivery processes, contributing to overall team effectiveness.
• Utilized company software to track and manage customer requests effectively.
• Trained new agents on company policies and procedures, fostering a knowledgeable and compliant workforce.

Executed customer service operations at Onsitego to ensure customer satisfaction.

• Assisted customers with inquiries and resolved issues promptly.
• Provided product information and guided customers in selections.
• Handled customer complaints with empathy and professionalism, resulting in improved customer retention.
• Maintained up-to-date knowledge of services to effectively address customer needs.

Engaged potential customers through outbound calls, building relationships and effectively communicating product benefits.

• Followed up on leads to nurture relationships and close sales opportunities, contributing to overall sales targets.
• Assisted in identifying customer needs to promote relevant products and services.
• Converted credit card outstanding balances into EMI, enhancing customer financial flexibility and driving sales growth.