RAJ RISHI

• As Manager Maintenance Of a RACC Branch which acts as a hub centre for all the periphery branches (22-24 Branches) my primary role was in maintenance of the Asset Quality,monitoring slippages and smooth migration of credit accounts from branches to the RACC.
• All post-sanction activities of the Credit accounts of the linked branches like insurance of the mortgaged property,renewal of Cash Credit accounts,Ensuring Bank's Charge over the security,renewal of expired security,inspection activities were my responsibilities.
• Developed and maintained relationships with High Net worth customers.
• Cross-trained existing employees to maximize team agility and performance.

As Support Manager at SBI,LCPC(Liability Cell Processing Centre) I was a part of a 3-Member Team which saw the Account opening through Video Customer Identification Process (VCIP) for the whole Ahmedabad Circle.(Territories of Gujarat State and UTs of Diu and Dadar and and Nagar Haveli).

• Led to around Opening of 6000-7000 VCIP accounts per member in just 7 months.(FY 2021-2022).

• Achieved over 150% of the credit and deposit budget for F.Y. 2020-21,2021-22 and improved the asset quality of the branches.
• Led and assisted the team with the tailored sales of mutual funds, life insurance policies and financial planning of customers.
• Contributed to creating a diverse and equitable work environment by leading staff members by participating in performance development, organizing team meetings to track performance, and managing yearly budgets and
  agendas.
• Engaged employees in business processes with positive motivational techniques.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Assessed employee performance and developed improvement plans.
• Identified opportunities for operational and business improvements,scheduled and organized customer experience meetings to take feedback and
  improve the overall customer experience.

• Collaborated effectively with team members to streamline operations and
enhance customer service.
• Inspected the lending and business portfolio accounts as a risk mitigation
procedure and verified compliance with the regulatory and bank guidelines as
a pre-audit diagnostic measure.
• Conducted thorough customer due diligence in adherence to bank's risk
management and procedures.
• Achieved and exceeded assigned goals as a Customer Satisfaction Officer
by promoting digital banking solutions and consistently executing business
processes accurately and within established time frames.