RAJ SIKKA
Mumbai
Summary
A management graduate with a strong foundation in customer service and global business operations. Currently working as a Customer Experience Executive at The Hosteller, managing 20 properties in Himachal Pradesh and leading initiatives that successfully optimised ratings for 8 properties. Eager to contribute to a dynamic organisation through continuous process improvements, customer satisfaction strategies, and operational excellence. Customer-focused Customer Experience Executive known for productive and efficient task completion. Skilled in customer relationship management, data analysis, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring exceptional service levels are met and exceeded. Committed to leveraging these abilities to enhance customer satisfaction and drive brand loyalty.
Overview
2
2
years of professional experience
Work History
Customer Experience Executive
The Hosteller
Mumbai
01.2025 - Current
- Oversee guest experience across 20 properties, ensuring operational consistency and service excellence.
- Improved OTA ratings for 8 properties by implementing guest feedback mechanisms, experience enhancements, and staff coaching.
- Engage directly with satisfied guests to encourage review generation and improve visibility across platforms like Booking.com, Agoda, MMT, and Hostelworld.
- Collaborate with on-ground teams to close service gaps and elevate the overall guest journey.
Customer Services Executive
Foundever India
Mumbai
12.2023 - 12.2024
- Delivered exceptional customer support for HP printer products, assisting with troubleshooting and product setup.
- Managed service requests using CRM software and collaborated with technical teams to ensure resolution.
- Maintained accurate customer records and ensured prompt escalation for complex issues.
Customer Services Executive
Worldlink Travel Service
Mumbai
04.2023 - 12.2023
- Assisted customers with bookings and travel insurance, ensuring smooth travel planning.
- Built strong relationships with vendors to secure optimal deals.
- Used feedback to implement strategies that improved customer satisfaction.
Education
Global Business Management
Centennial College
Toronto04.2023
B.M.S. -
Mumbai University
Mumbai10.2020
H.S.C -
R.D. National College
Mumbai01.2017
C.B.S.E
D.A.V Public School
Navi Mumbai01.2015
Skills
- Customer Relationship Handling
- Problem solving
- Microsoft Office
- Effective Time Management
- Communication & Teamwork
- Customer experience
- Guest feedback management
- CRM software proficiency
- Customer relationship management
- Service enhancement strategies
- Team collaboration
Hobbies and Interests
Chess – Enhances strategy and critical thinking, Football – Builds collaboration, leadership, and focus
Timeline
Customer Experience Executive
The Hosteller
01.2025 - Current
Customer Services Executive
Foundever India
12.2023 - 12.2024
Customer Services Executive
Worldlink Travel Service
04.2023 - 12.2023
Global Business Management
Centennial College
B.M.S. -
Mumbai University
H.S.C -
R.D. National College
C.B.S.E
D.A.V Public School
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