RAJ SINGH

• Collaborated with stakeholders from Payroll, Fees, Inventory, Finance, and other departments to understand their processes and challenges.
• Documented business requirements clearly and completely for ERP implementation.
• Analyzed requirements to ensure feasibility and alignment with organizational goals.
• Reviewed existing business processes to identify gaps and inefficiencies.
• Proposed optimized workflows leveraging ERP capabilities.
• Worked with stakeholders to design and implement improved processes.
• Converted business needs into functional specifications for ERP configuration.
• Coordinated with IT/development teams for ERP customization and configuration.
• Created and executed detailed test plans to validate system functionality.
• Conducted integration testing, UAT, and performance testing to identify issues.
• Collaborated with technical teams to ensure accurate data migration from legacy systems.
• Ensured data quality, accuracy, and integrity across ERP modules.
• Prepared training materials and delivered training sessions to end-users.
• Provided ongoing user support, troubleshooting issues, and improving ERP adoption.
• Supported change management activities to minimize user resistance.
• Communicated ERP benefits to stakeholders to enhance acceptance and adoption.
• Developed and maintained documentation such as SOPs, user guides, and workflow documents.

• Coordinated ERP implementation activities across multiple schools in the assigned region.
• Conducted requirement gathering, process mapping, and configuration of various ERP modules.
• Led data migration from legacy systems ensuring accuracy and completeness.
• Delivered module-wise training to school staff, including admins, teachers, and accounts teams.
• Acted as the primary point of contact for all client schools in the region.
• Managed communication between schools and internal teams (support, development, training).
• Handled escalations and ensured timely issue resolution.
• Conducted UAT sessions and resolved pre–go-live issues.
• Maintained strong relationships with Principals, Directors, and Administrators.
• Tracked project progress and ensured timelines were met for each school.
• Prepared documentation, reports, and implementation status updates.
• Monitored ERP usage and ensured proper adoption across departments.
• Assisted sales teams with client onboarding and regional insights.
• Identified opportunities to upsell additional modules and services.
• Conducted product demonstrations and workflow explanation sessions.
• Supported schools with functional issues and coordinated with technical teams for fixes.

• Encouraged and promoted ideas aligned to business needs and benefits.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Motivated and trained employees to maximize team productivity.