RAJ SUNDAR P
Chennai
Summary
Results-driven Deputy General Manager recognized for high productivity and efficient task completion. Skilled in strategic planning, operational management, and team leadership. Excel in communication, problem-solving, and decision-making, ensuring seamless operations and project success. Committed to driving organizational growth through effective management and collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Deputy General Manager - Technical TITAN
BMW Tech works india
01.2025 - Current
- Directed leadership initiatives for various products, including RPA and cloud optimization.
- Projects: RPA, Mainframe Migration, AWS/Azure Migration, Web Migration, Cloud Optimization, MQ/EAI Topics.
- Architecting of achieving AI efficiency in the unit as KPI metrics.
- Supporting the entire unit on the usage of AI tools for 120+ resources.
- Organizing multiple training sessions in the unit.
- Skill set of the entire unit.
- Skill gap analysis for the unit.
- Achieved the deployment of over 900 bots globally via three Automation Suites.
- Spearheaded SAAS migration from version 2020.10 to 2024.10 within APAC region.
- Managed global VDI migration projects to ensure seamless transitions.
- Developed standardized global architecture deployments as COE Lead Platform Architect.
- Formulated best practices for optimizing cloud-hosted platforms.
- Facilitated weekly updates regarding COE progress with international teams.
- Guided cross-functional teams in implementing manufacturing process enhancements.
- Implemented license procurement in the organization.
- Implemented whitelisting of network in organization
- Oversaw project management initiatives to streamline automotive manufacturing processes.
Manager-Lead architect
BMW India PVT LTD
05.2022 - 12.2024
- Handling platform and DevOps for EMEA and APAC regions
- Member of the COE- Munich (5 Members COE)
- Platform Advisor for other regions (UK, South Africa, Americas, China, South Korea)
- Handling DevOps for around 400+ Bots
- Responsible for the Platform in APAC and EMEA (Separate Orchestrator and set up)
- Migration of On-Prem platform to Cloud (AWS) using Automation Suite
- Involved in Compliance and Audit topics for Global RPA
- Designing BMW-ReFramework for global guidelines
- Aligning with the Spokes from all regions as COE member and aligning on the concerns (UK, South Africa, Americas, China, South Korea)
- Experienced in designing the Cloud Platform with Multi-Node architecture along with UiPath Professional Support
- Cross Charging the regions for the licenses and VDI’s
- Pilot on the process of moving 500 + global RPA VDI’s to Azure Cloud VDI’s
- Yearly License update across regions with UiPath renewal team
- Working with Multi Vendors for DevOps and Platform
- Implementing the Global Automation Journey within the COE
- Connecting with business to identifying the right candidate for automation
- On-Site – Munich (Head Quarters)
- Worked along with the COE and other Spokes on a 1-week Workshop
- Worked on RoadMap for 2023
- Worked with the department head and proposed optimization on license and VDI’s
- Achievements: 1 EMEA Audit Topic- Closed an open Audit point- identified and Deactivated 120+ Bot QID's (EMEA, APAC, AM, CN)
- 2) Replaced 133 VDI's globally which were out of hardware support within 30 days due to critical deadline
- 3) APAC Platform cloud Migration- Completed the Migration for Test & INT and PROD will be closed within 31 December ( Limited timeline due Singapore data Centre decommission)
- 4) Steering APAC & EMEA DevOps ( 99.84% SLA Adherence )
- 5) Deployed 40 Bots in 2023 -APAC
- 6) Steering APAC and EMEA Platform Support with 99% SLA adherence
- 7) Working closely with the regions to bring more Automations to the Hub
- 8) Migrated 80 + VDI's from office 2013 to 0365 (EMEA)
Architect (Tier-1)
Virtusa CONSULTING
08.2021 - 05.2022
- Architected eight projects for banking client, ensuring compliance with secured transaction standards.
- Designed solutions across all projects, integrating best practices and technical specifications.
- Reviewed code to uphold best practices and maintain high-quality standards.
- Managed a team of 20, including technical leads, business analysts, and senior developers.
- Prepared technical design documents to guide project execution and development phases.
- Conducted training sessions on UiPath for internal teams to enhance automation skills.
- Validated API integrations through thorough reviews to ensure seamless functionality.
- Supported UAT and production deployments while maintaining comprehensive deployment documentation.
Manager- Automation
AMAZON development CENTRE
02.2021 - 08.2021
- Driving the team following the Agile methodology
- Estimating Story points in JIRA
- Working on the User Stories in JIRA. Showing progress on the user stories
- Driving Scrum call internally and with the client
- Training team for PEGA integration with UI path
- Coordinating with the business on identifying the best candidates for automation in phase 2
- End to end installation of orchestrator, Robot and Ui path studio in 3 environments (2020)
- Reviewing the code and implementing best practices in development
- Interacting with the client on daily basis on progress of development and blockers
- Applications Used. PEGA, SAP, Outlook and 55 external sites
Associate Manager-RPA
HCL TECHNOLGIES
12.2018 - 02.2021
- Project: Delta Dental (4 Processes/Bots)
- Role: Technical Architect and Solution Architect
- US Based insurance Delta Dental is the largest dental plan system in the United States, also known as Dental Service of Massachusetts. The Delta Dental Plans Association is composed of 39 independent Delta Dental member companies operating in all 50 states. Identified 4 process for phase -1 and in the pipeline of Phase 2 with more processes
- Highlights - Agile Methodology, JIRA Updates, PEGA Applications
- Driving the team following the Agile methodology
- Estimating Story points in JIRA
- Working on the User Stories in JIRA. Showing progress on the user stories
- Driving Scrum call internally and with the client
- Training team for PEGA integration with UI path
- Coordinating with the business on identifying the best candidates for automation in phase-2
- End to end installation of orchestrator, Robot and Ui path studio in 3 environments (2020)
- Reviewing the code and Implementing best practices in development
- Interacting with the client on daily basis on progress of development and blockers
- Applications Used. PEGA, SAP, Outlook and 55 external sites
Consultant
Capgemini TECHNOLOGY services
05.2015 - 11.2018
- Project: Zurich Fscm Malaysia COE Simulation
- Role: Technical Lead
- Business requirement gathering and design phase of the flow
- Estimation with level of complexity and with man days for the approval
- Business Requirement Document design
- Used Ui path best practices and coding standards
- Conducting project risk identification and action planning with PM
- People Management and interface between team and management
- Developed and integration part done
- Have good knowledge in Orchestrator
- Good Knowledge in creating packages and deploying
- Have experience in deploying UI path and Orchestrator in new server
- Configured Robots in Orchestrator
- Good knowledge in working with Queues
Sr. Credit and collection associate (Voice)
Dell International Services
07.2009 - 08.2013
- Physician Billing Pickaway - Sorted out 6094 claims in 4 months and helped to reduce team backlog
- Touch Task in AR is Research in all denials Procedure code And Diagnoses code which makes me Interesting
- Bad Debt Process: It’s a new testing process given to Dell. In this process we need to verify claim which is in patient responsibility, and then send to patient billing agents in US
- Credit Balancing: It’s a mother outsourcing process in Team Pickaway, According to this project need to analyze the entire transaction made by insurance and patient, according to that need to take appropriate action either to refund money to Patient / Insurance or adjust as per provider’s contract
- Very crucial project, Quite challenging to test my skills and serenity, Need to be equipped with all client updates
- Auditing the encounters done by the associates, preparing reports, Maintain the team productive index, accuracy percentage
- Conducting weekly meeting regarding Quality
- Ensuring the team to achieve the productions and guide them to work efficiently in resolving the claims
- Team Handling, Entire backup for the team lead
- Preparing Accuracy reports, PI reports
- Payment Logs – As per this process, Need to Verify Check information, offset EOB (Explanation Of Benefits), Refund Letters From Insurance, Bonus payments to provider & Recover EOB which is misplaced
- Rewarded as Best performer in DELL for the Quarter (Nov 11)
- Rewarded as Best performer in DELL for the Quarter (Jul 12)
- Best Beginner Award in Dell – Team Pickaway - Achieving Extended targets
- Won Spot Award For Targets Achievement & Handling
- Promoted Internally for Dell-Pickaway new process – Payments Logs
- Promoted Internally for Dell – Pickaway – Bad Debt Process
- Best Software Analyzer –Centricity Practice Soln – GE
- Promoted internally for Dell – Pickaway – Credit Balancing
- Highest production in AR – Claims analysis of Dell – Pickaway – 170%
- Industry: United States Medical Billing
Education
B.E - COMPUTER SCIENCE
ANNA UNIVERSITY
TAMIL NADU01.2007
DIPLOMA IN EEE -
D.O.T.E
TAMIL NADU01.2004
CLASS X -
MATRIC STATE BOARD
TAMIL NADU01.1999
Skills
- RPA, CPA, and IPA expertise
- UiPath automation deployment
- Cloud migration for RPA
- SaaS solution approval
- Agile, V-Model, Waterfall, and iterative methodologies
- UiPath certified professional
- Java and related technologies
Engaged onsite
- Went for multiple onsite workshops in Munich, Germany, in 2022 and 2025, engaging with multiple stakeholders, alignments, and providing business impacts
Phone
+91, 7010179347
Certification
- Ui-Path Advanced Certification, 04/01/19
- RPA Developer Foundation Diploma, 07/01/17
- UiPath Solution Architect, 06/01/18
- UiPath Business Analyst, 06/01/18
- UiPath Orchestrator Diploma 2016.2, 06/01/18
- UiPath Orchestrator Diploma 2018.2, 06/01/18
- UiPath SAP Automation Diploma, 03/01/18
- Blue Prism Developer Exam, 04/01/17
Personal Information
- Pan Number: AMUPR8495A
- Total Experience: 14+ years of professional IT experience.
- Passport Number: L6192018
- Date of Birth: 06/16/83
- Marital Status: Married
Timeline
Deputy General Manager - Technical TITAN
BMW Tech works india
01.2025 - Current
Manager-Lead architect
BMW India PVT LTD
05.2022 - 12.2024
Architect (Tier-1)
Virtusa CONSULTING
08.2021 - 05.2022
Manager- Automation
AMAZON development CENTRE
02.2021 - 08.2021
Associate Manager-RPA
HCL TECHNOLGIES
12.2018 - 02.2021
Consultant
Capgemini TECHNOLOGY services
05.2015 - 11.2018
Sr. Credit and collection associate (Voice)
Dell International Services
07.2009 - 08.2013
B.E - COMPUTER SCIENCE
ANNA UNIVERSITY
DIPLOMA IN EEE -
D.O.T.E
CLASS X -
MATRIC STATE BOARD