Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
Languages
Timeline
Generic

Raj Thange

Mumbai

Summary

Experienced Technical Support Engineer proficient in diagnosing and resolving hardware, software, and network issues. Skilled in troubleshooting and delivering prompt customer feedback for optimal system performance. With 5 years of freelance experience in system assembly and L1 & L2 troubleshooting, along with current employment in the IT industry since 2022, I have a solid background in technical support and customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Software Engineering / Analyst

Capgemini
06.2022 - Current
  • Tier 1 Voice Agent (APAC Region): Provided exceptional customer support for 6 months, handling voice-based queries and issues
  • Ensured high customer satisfaction through effective communication and problem-solving skills
  • Global Projects (FIDO and WHFB): Contributed to global projects involving FIDO (Fast Identity Online) and WHFB (Windows Hello for Business)
  • Collaborated with international teams to implement and support these security solutions, enhancing user authentication processes
  • Windows Support: Currently providing technical support for both Mac and Windows platforms
  • Troubleshooting and resolving hardware and software issues, ensuring seamless user experiences
  • Sigma 6 Green Belt Project: Actively involved in a Six Sigma Green Belt project aimed at process improvement and efficiency
  • Utilizing Six Sigma methodologies to identify and eliminate defects, contributing to overall project success

Vendor coordinator

Acute Informatics PVT. Ltd.
01.2021 - 05.2021
  • Vendor Coordinator for Wipro (Client: HDFC): Managed vendor relationships and coordinated technical support between Wipro and HDFC
  • Ensured smooth communication and collaboration among stakeholders to resolve technical issues efficiently
  • Handled vendor queries and provided timely resolutions to maintain high service standards
  • Assisted in the onboarding process of new vendors, ensuring compliance with company policies and technical requirements
  • Monitored vendor performance and provided feedback to improve service delivery and technical support processes

Freelance hardware engineer

RTech
05.2015 - 07.2020
  • Hardware Design and Development: Design and develop hardware components and systems tailored to client specifications
  • Technical Support and Troubleshooting: Provide technical support and troubleshooting for hardware-related issues
  • Diagnose and resolve hardware malfunctions, ensuring optimal performance
  • Testing and Quality Assurance: Conduct rigorous testing and quality assurance to ensure hardware reliability and performance
  • Implement improvements based on test results and client feedback

Education

Bachelor of Engineering - BE - Computer Science

B.R. Harne College of engineering and technology
07.2021

Hsc - Science Education

Panna Jr. College of Science And Commerce
Badlapur
02.2015

SSC -

Fatima High' School
Ambernath
03.2013

Skills

  • Advanced Technical Proficiency
  • Network Troubleshooting and Configuration
  • Operating system Expertise
  • Active Directory
  • SLA Management
  • Customer service Excellence
  • Problem solving and Analytical Thinking
  • Adaptability and Continuous learning

Certification

  • Introduction to Generative AI,
  • Google Cloud Platform (GCP) Fundamentals for Beginners
  • Microsoft Copilot, Skill Nation
  • Understanding Technology and Data, Accenture,

Hobbies and Interests

  • Cooking
  • Brewing
  • Reading

Accomplishments

  • Was selected for Global level security development project within the 6 months of joining.
  • Promoted from Analyst/Software Engineer to Sr.Analyst / Software Engineer within 14 months of joining
  • Awarded as Employee of the year.
  • Nominated for Town Hall guest speaker

Languages

English
Advanced (C1)

Timeline

Senior Software Engineering / Analyst

Capgemini
06.2022 - Current

Vendor coordinator

Acute Informatics PVT. Ltd.
01.2021 - 05.2021

Freelance hardware engineer

RTech
05.2015 - 07.2020

Bachelor of Engineering - BE - Computer Science

B.R. Harne College of engineering and technology

Hsc - Science Education

Panna Jr. College of Science And Commerce

SSC -

Fatima High' School

Similar Profiles

CREATE PROFILE
Raj Thange