Raj Verma
Delhi
Summary
Dynamic IT Service Manager with a proven track record at CBRE, excelling in IT strategy and vendor management. Spearheaded initiatives that enhanced service levels and compliance assurance, while leading a team to achieve SLA targets. Adept at problem resolution and fostering collaboration, driving significant improvements in operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Project Manager
CBRE
NEW DELHI
04.2025 - Current
- Conducted regular assessments of current service levels and identified areas requiring improvement.
- Provided guidance on best practices for incident management, problem resolution and change control.
- Developed training plans for employees to help them become more knowledgeable about various technologies used by the company.
- Prepared monthly status reports which tracked progress against goals set out at the beginning of each quarter.
- Responded quickly when critical incidents occurred; ensured prompt resolution so customers experienced minimal disruption.
- Managed a team of technical staff to provide effective support for end users.
- Collaborated with vendors to negotiate contracts and purchase necessary equipment or materials needed for project completion.
- Conducted research into emerging technologies that could be used as part of an overall service offering.
- Reviewed customer feedback surveys regularly in order to determine satisfaction levels with existing services provided by the company.
- Ensured compliance with company policies, procedures and standards regarding the use of IT services.
- Maintained up-to-date knowledge about industry developments in order to identify potential improvements in products and services offered by the company.
- Implemented appropriate security measures to protect data from unauthorized access or modification.
- Participated in meetings with senior executives to discuss strategy and plan future initiatives related to IT services.
- Tracked user requests using ticketing systems such as ServiceNow or JIRA; created reports on incidents resolved, open tickets.
- Monitored the performance of all IT services to ensure SLAs were being met or exceeded.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Maintained knowledge of advances in information technology systems and applications.
- Examined metrics and prepared IT project progress reports.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Assessed data processing proposals and requirements to determine project feasibility.
- Reviewed program plans to develop and coordinate activities.
- Controlled operational IT budget and expenditures within department parameters.
- Managed backup, user account and helpdesk systems.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Met with users, vendors and technicians to determine computing requirements.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Created centralized management capability by integrating warehouse management software applications.
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
IT Manager
INGENICX
11.2021 - 03.2025
- Company Overview: a competitive growing company to a new level of success
- Guide them towards a new age of advanced technology.
- Proven leader in directing operations, delivery teams and liaising with both executives and the technology team.
- Competent and personable IT Manager.
- Configure antivirus software to fully protect the IT environment.
- Supervision of engineers to install computer hardware and software on desktops to keep versions up to date.
- Supervision of engineers for their day-to-day support of all IT systems like Desktop PCs, Laptops, printers and CCTVs.
- Monitoring day to day activities of all IT Equipment.
- Managing a team of four IT outsourced resources.
- Guided Implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and data protection.
- Facilitating prioritization discussion between IT and executive leadership to ensure alignment of the company's IT investments.
- Vendor Management - Researching and sourcing vendors, managing relationships, assigning jobs, evaluating performance, and ensuring payments are made on time.
- A competitive growing company to a new level of success
IT Administrator
DD Infotech India Pvt. Ltd
Delhi
05.2019 - 08.2021
- There are 10 engineers working under me, whom I manage.
- Vendors Managements - Researching.
- Monitoring day to day activities of IT Equipment's.
- Regular monitoring Network systems through Nagios and MTRG tools to aid in application performance profiling.
- Troubleshooting various L2 calls with Periodic PM Activities.
- Responsible for the day-to-day support of all Network devices like Routers, Switches and Wi-Fi.
- The regular follow-ups with ISP's and deeply involved in Root Cause Analysis on a problem.
- Involve in Vendor Management for network related issues like the new layout, splicing etc.
- Attend meetings with clients and prepare daily activity reports.
- Manage network in live Govt. Exam like SSC, CGL, Railway, Airforce, Navy etc.
- Implementing Security by using Local Group Policy and Domain Policy.
Project Lead
Trimax IT Infrastructure & Services Ltd
Noida
04.2017 - 03.2019
- Working with executive clients to define project parameters and goals.
- Optimized use of resources to complete projects ahead of deadline and under budget.
- Motivated and supervised team members.
- Assigned tasks and monitored performance.
- Created road map for all stages of project completion.
- Designated resources for each part of the project.
- Communicated with clients to keep them up to date on project status.
- Created custom technological solutions for business success.
Hardware and Network Support Engineer
Wipro InfoTech
04.2011 - 03.2013
- Company Overview: Govt. Project C.C.T.N.S (Crime and Criminal Tracking & Network Systems)
- To implement Servers, Desktop PCs, and laptops in CCTNS Lab and all Police Stations assigned.
- To keep all IT devices interconnected within a LAN environment.
- To maintain the Server and all PCs up to date.
- To solve any technical issues in all Police Stations of the assigned district.
- To train all the Police personnel in the assigned District regarding the operations of the CCTNS application.
- Responsible for the day-to-day support of all IT systems like Desktop PCs, Laptops and CCTVs.
- Govt. Project C.C.T.N.S (Crime and Criminal Tracking & Network Systems)
Hardware and Network Support Engineer
Nampa Steel Pvt. Ltd.
Kolkata
06.2007 - 05.2011
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
Education
Bachelor of Computer Applications - Information And Computer Systems
Jaipur National University
Jaipur05-2022
Bachelor of Science - Information Technology
Bsc.IT
Jodhpur National University 06-2014
10 +2 - Biology
Bihar Intermediate Council Patna
01.2007
M.C.S.E. & N+ and Hardware -
Yesh Infotech
Lucknow01.2007
10th -
Bihar School Examination Board Patna
01.2005
Skills
- Management & Leadership
- IT Strategy
- Research & Analysis
- Project Management
- Teamwork & Collaboration
- Organizational Skills
- Change control
- Vendor management
- Data protection
- Compliance assurance
- Customer service
- Team leadership
- Performance monitoring
- Technical support
- Problem resolution
- Technical leadership
- Service strategy
- SLA management
- IT governance
- Cybersecurity management
- IT asset management
- Application support
- IT infrastructure
- IT procurement
- Technical support scheduling
- IT service management
- IT compliance
- Network administration
- Data center operations
- Incident management
- IT budgeting
- Virtualization
Certification
Microsoft Certified Professional, 6105105,
CCNA,
MCSE
Timeline
IT Project Manager
CBRE
04.2025 - Current
IT Manager
INGENICX
11.2021 - 03.2025
IT Administrator
DD Infotech India Pvt. Ltd
05.2019 - 08.2021
Project Lead
Trimax IT Infrastructure & Services Ltd
04.2017 - 03.2019
Hardware and Network Support Engineer
Wipro InfoTech
04.2011 - 03.2013
Hardware and Network Support Engineer
Nampa Steel Pvt. Ltd.
06.2007 - 05.2011
Bachelor of Computer Applications - Information And Computer Systems
Jaipur National University
Bachelor of Science - Information Technology
Bsc.IT
10 +2 - Biology
Bihar Intermediate Council Patna
M.C.S.E. & N+ and Hardware -
Yesh Infotech
10th -
Bihar School Examination Board Patna
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