MS Office
Raj Yadav
Manager -Operations
Bangalore ,KA
Summary
Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in Logistics Operations and Automations in the system to bring efficacy with efficiency to attain the personal and professional goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
7
7
Languages
Work History
Operations Manager- Line Haul
Shadowfax Technologies Pvt Ltd.
Bangalore , Karnataka
08.2019 - Current
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Evaluated upcoming program plans to forecast expected resource needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Reduced average contract expenses by 3.8% through aggressive negotiations with vendors.
- Implemented policies and standard operating procedures for continuous improvement.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to management.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Executed physical relocation of 3 facility, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency.
- Implemented loading dock process and productivity improvements which saved 1.5% of Spent and reduced the time by 25%
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Senior Business Operations Manager
Anmol Group of Companies
Kolkata, West Bengal
10.2017 - 08.2019
- Responsible for streamlining all operational activities performed on daily basis.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Oversaw product development and partner relationships, enabling footprint expansion into new markets.
Operations Manager
" Blackbuck" Zinka logistics Pvt .Ltd.
Bangalore , Karnataka
07.2015 - 09.2017
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to improve the efficiency.
- Implemented policies and standard operating procedures for continuous improvement.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Oversaw day-to-day operations, including supervising 26 person team across 3 states -Uttar Pradesh ,Gujarat and West Bengal.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Maintained constructive client and vendor relationships.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Verified compliance with best business practices throughout organization.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Deputy Operations Manager
Reliance Retail Ltd.
Bangalore , Karnataka
06.2011 - 07.2015
- Ensuring a consistently high standard of service delivery.
- Targets & Sales Allocation, monitoring & achievement plans.
- Maintain & Manages CRM database.
- Supply Chain Management& Order Management.
- Responsible for customers issue resolution.
- Visiting to customer locations to take their feedback and improve service quality.
- Planning BTL&ATL activities for brand awareness/promotion.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Generated operational reports for management on monthly schedule.
- Supervised operations team to support operational excellence and excellent customer service.
Senior Sales Consultant
Tata Motors Limited
Lucknow, Uttar Pradesh
05.2008 - 06.2009
- Identified prospects through various sources, including cold calling, social media and trade publications.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Evaluated clients' needs and created plan of action to provide solutions.
Education
MBA - Marketing Management
VISVESVARAYA TECHNOLOGICALUNIVERSITY (VTU)
CMR-Institute Of Management And Technology 05.2009 - 04.2011
Skills
Excellent geographical knowledge
People Management
Business Analysis
Excellent negotiation and communicationLogistics Automation
Customer relationship
Escalation ManagementVendor managementCost optimization in supply chainMarket researchEscalation ManagementFleet ManagementProcess improvement initiativesAutomationCommunicationNegotiationsInnovationLogisticsPeople managementNegotiationOrder ManagementSOP
PricingProcess designProject analysisReportingSalesSupply Chain ManagementVendor managementAccomplishments
- Saved the company 7 % of overall freight cost by aggressively negotiating with suppliers.
- Saved approx 25% of time in Dock operations.
- Prepared team for Multitasking roles called as "Rescue Rangers".
- Introduced bolt seal scan mechanism for real time tracking of FTL arrival/departure unloading/loading.
- Introduced Live Geo tracking Dashboard in existing system
- Introduced trip management.
- Prepared SOP for Vendors and Dock team.
- Longest self road drive for route observation and its mapping from Bangalore via Hyderabad,Vijayawada,Vizag,Bhubneshwer,Kolkata,Durgapur, Patna,Varanasi to Lucknow "Made 7 on Map of India"
- Best athlete at Zonal Level
- Member of Cultural Committee at college
Software
Power BI & Live Dashboard
SQL
Excel Live Dashboard
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Hobbies
- Long Drive
- Trekking
- Badminton
- Exploring new skills
- Watching TV
Timeline
Operations Manager- Line Haul
Shadowfax Technologies Pvt Ltd.
08.2019 - Current
Senior Business Operations Manager
Anmol Group of Companies
10.2017 - 08.2019
Operations Manager
" Blackbuck" Zinka logistics Pvt .Ltd.
07.2015 - 09.2017
Deputy Operations Manager
Reliance Retail Ltd.
06.2011 - 07.2015
MBA - Marketing Management
VISVESVARAYA TECHNOLOGICALUNIVERSITY (VTU)
05.2009 - 04.2011
Senior Sales Consultant
Tata Motors Limited
05.2008 - 06.2009