Summary
Overview
Work History
Education
Skills
Interests
Timeline
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RAJ YADAV

RAJ YADAV

CUSTOMER SUCCESS MANAGER
LUCKNOW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

CEDCOMMERCE
01.2020 - Current
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Business Development Manager

JSM INFOTECH
08.2020 - 12.2020
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Customer Relationship Management Consultant

EXL
07.2018 - 10.2018
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Supported clients with business analysis, documentation, and data modeling.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Automated system e-commerce features to improve client sales.

Customer Relationship Management Consultant

Concentrix
04.2018 - 06.2018
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Supported clients with business analysis, documentation, and data modeling.

Amazon Seller Support Representative

Concentrix
05.2017 - 12.2017
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Education

MCA - Computer Science

ITM UNIVERSITY
GWALIOR
04.2001 -

Skills

Client Relations

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Interests

Customer relationship building

Proactive problem identification

Data-driven decision making

Customer churn prediction

Timeline

Business Development Manager

JSM INFOTECH
08.2020 - 12.2020

Customer Success Manager

CEDCOMMERCE
01.2020 - Current

Customer Relationship Management Consultant

EXL
07.2018 - 10.2018

Customer Relationship Management Consultant

Concentrix
04.2018 - 06.2018

Amazon Seller Support Representative

Concentrix
05.2017 - 12.2017

MCA - Computer Science

ITM UNIVERSITY
04.2001 -

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RAJ YADAVCUSTOMER SUCCESS MANAGER