SAP
Raja B
Retail - Risk Mitigation/ Loss Prevention & Process Audit Specialist/Warehouse Operation
Bangalore
Summary
Highly Skilled and experience professional in the Retail, FMCG -Fast Moving Consumer Goods), and White Goods industry with a strong background in retail process control / Risk mitigation & Warehouse Operation.
Summary of Expertise:
- Under 3 decades of overall varied industry experience & 16 years in the retail industry with a focus on process control and risk mitigation.
- Proven track record of implementing effective strategies and policies to mitigate risks and ensure operational efficiency, impacting bottom line growth.
- Proficient in utilizing technology and data-driven insights to optimize processes & minimize risks.
- Strong analytical skills with the ability to identify potential risks, develop mitigation plans, and drive continuous improvement.
- Data & process control through dashboards & heat map over various business in Retail, including offline & online trade.
- Extensive experience in managing large-scale retail operations, including multi-store environments and supply chain networks.
- Deep understanding of industry-specific regulations, compliance standards, and best practices. Excellent leadership abilities, adept at building and leading high-performing teams.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
6
6
Languages
Work History
Format Manager – Loss Prevention/Process Auditor
Reliance Retail Ltd
Bangalore
03.2022 - Current
- Develop and implement comprehensive risk management strategies to identify, assess, and mitigate operational risks across the retail organization for over 150 + Supply Chain sites & 4000+ stores.
- Create and enforce policies and procedures to ensure compliance with regulatory standards and internal controls.
- Conduct regular audits and assessments to identify process gaps, control weaknesses, and areas for improvement.
- Collaborate with cross-functional teams to drive process improvements and enhance operational efficiency.
- Design and deliver training programs on risk awareness, process control, and compliance to promote a culture of risk management throughout the organization.
- Coordinate with external stakeholders, such as auditors and regulatory bodies, to ensure adherence to industry standards and requirements.
- Lead investigations into potential fraud, theft, and other security breaches, working closely with internal security teams and law enforcement agencies as necessary.
- Monitor key performance indicators (KPIs) and metrics to track process control effectiveness and identify trends or anomalies.
- Develop and maintain effective relationships with vendors and suppliers to ensure compliance with quality and safety standards.
- Stay abreast of industry trends, emerging risks, and regulatory changes to proactively adjust risk mitigation strategies.
Regional Loss Prevention Manager
Metro Cash & Carry
Bangalore
11.2022 - 03.2023
- Responsible for maintaining the shrinkage within the limits.
- Works closely with key business partners to include: Facilities, HR, Building Services, Property Development, and IAP-HQ.
- Investigating shrink & commercial accuracy.
- Supply chain & Retail process audit.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
State Head-Loss Prevention & Process Audits
Reliance Retail
Bangalore
11.2015 - 11.2021
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Coached and counseled new engineers in client risk management and internal underwriting issues.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Warehouse Manager
Aki Group
Dubai
01.2014 - 09.2015
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed safety programs to protect workers and reduce injuries.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Team Leader- Asset Protection/Inventory Specialist
Walmart India
Bangalore
09.2011 - 01.2014
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Investigating Short & Wrong shipment cases with transporters and customers, Stores raising claims.
- Works closely with key business partners to include: Facilities, HR, Building Services, Property Development, and IAP-HQ.
- Works closely with Global Investigations.
Education
Bachelor of Commerce - Accounting And Business Management
Indian Virtual University
Bangalore 06.2009 - 03.2012
Skills
Risk Mitigation & Loss Prevention
Process Control & improvement
Fraud Control & Detection
Budget Planning
Strategic Planning
Problem Solving & Analytical thinking
Warehouse Management
Inventory Management
Business Planning
Vendor & Distributor Management
Project Planning & Management
Software
WMS
Certification
Diploma in Electronics Technology
Accomplishments
- Reliance Retail Ltd – Best Functional Employee for Exceptional Contribution in Consumer Supply Chain.
- Walmart India – Best Functional Employee
Timeline
Regional Loss Prevention Manager
Metro Cash & Carry
11.2022 - 03.2023
Format Manager – Loss Prevention/Process Auditor
Reliance Retail Ltd
03.2022 - Current
State Head-Loss Prevention & Process Audits
Reliance Retail
11.2015 - 11.2021
Warehouse Manager
Aki Group
01.2014 - 09.2015
Fire Prevention & Fire Fighting
11-2011
Team Leader- Asset Protection/Inventory Specialist
Walmart India
09.2011 - 01.2014
Bachelor of Commerce - Accounting And Business Management
Indian Virtual University
06.2009 - 03.2012
Interior Decoration
03-2007
Diploma in Electronics Technology
01-2004