Summary
Overview
Work History
Education
Skills
Software
Certification
Accomplishments
Timeline
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Raja B

Retail - Risk Mitigation/ Loss Prevention & Process Audit Specialist/Warehouse Operation
Bangalore

Summary

Highly Skilled and experience professional in the Retail, FMCG -Fast Moving Consumer Goods), and White Goods industry with a strong background in retail process control / Risk mitigation & Warehouse Operation.

Summary of Expertise:

  • Under 3 decades of overall varied industry experience & 16 years in the retail industry with a focus on process control and risk mitigation.
  • Proven track record of implementing effective strategies and policies to mitigate risks and ensure operational efficiency, impacting bottom line growth.
  • Proficient in utilizing technology and data-driven insights to optimize processes & minimize risks.
  • Strong analytical skills with the ability to identify potential risks, develop mitigation plans, and drive continuous improvement.
  • Data & process control through dashboards & heat map over various business in Retail, including offline & online trade.
  • Extensive experience in managing large-scale retail operations, including multi-store environments and supply chain networks.
  • Deep understanding of industry-specific regulations, compliance standards, and best practices. Excellent leadership abilities, adept at building and leading high-performing teams.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
6
6
Languages

Work History

Format Manager – Loss Prevention/Process Auditor

Reliance Retail Ltd
Bangalore
03.2022 - Current
  • Develop and implement comprehensive risk management strategies to identify, assess, and mitigate operational risks across the retail organization for over 150 + Supply Chain sites & 4000+ stores.
  • Create and enforce policies and procedures to ensure compliance with regulatory standards and internal controls.
  • Conduct regular audits and assessments to identify process gaps, control weaknesses, and areas for improvement.
  • Collaborate with cross-functional teams to drive process improvements and enhance operational efficiency.
  • Design and deliver training programs on risk awareness, process control, and compliance to promote a culture of risk management throughout the organization.
  • Coordinate with external stakeholders, such as auditors and regulatory bodies, to ensure adherence to industry standards and requirements.
  • Lead investigations into potential fraud, theft, and other security breaches, working closely with internal security teams and law enforcement agencies as necessary.
  • Monitor key performance indicators (KPIs) and metrics to track process control effectiveness and identify trends or anomalies.
  • Develop and maintain effective relationships with vendors and suppliers to ensure compliance with quality and safety standards.
  • Stay abreast of industry trends, emerging risks, and regulatory changes to proactively adjust risk mitigation strategies.

Regional Loss Prevention Manager

Metro Cash & Carry
Bangalore
11.2022 - 03.2023
  • Responsible for maintaining the shrinkage within the limits.
  • Works closely with key business partners to include: Facilities, HR, Building Services, Property Development, and IAP-HQ.
  • Investigating shrink & commercial accuracy.
  • Supply chain & Retail process audit.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.


State Head-Loss Prevention & Process Audits

Reliance Retail
Bangalore
11.2015 - 11.2021
  • Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Coached and counseled new engineers in client risk management and internal underwriting issues.
  • Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.

Warehouse Manager

Aki Group
Dubai
01.2014 - 09.2015
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed safety programs to protect workers and reduce injuries.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Team Leader- Asset Protection/Inventory Specialist

Walmart India
Bangalore
09.2011 - 01.2014
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Investigating Short & Wrong shipment cases with transporters and customers, Stores raising claims.
  • Works closely with key business partners to include: Facilities, HR, Building Services, Property Development, and IAP-HQ.
  • Works closely with Global Investigations.

Education

Bachelor of Commerce - Accounting And Business Management

Indian Virtual University
Bangalore
06.2009 - 03.2012

Skills

    Risk Mitigation & Loss Prevention

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Software

SAP

WMS

Certification

Diploma in Electronics Technology

Accomplishments

  • Reliance Retail Ltd – Best Functional Employee for Exceptional Contribution in Consumer Supply Chain.
  • Walmart India – Best Functional Employee

Timeline

Regional Loss Prevention Manager

Metro Cash & Carry
11.2022 - 03.2023

Format Manager – Loss Prevention/Process Auditor

Reliance Retail Ltd
03.2022 - Current

State Head-Loss Prevention & Process Audits

Reliance Retail
11.2015 - 11.2021

Warehouse Manager

Aki Group
01.2014 - 09.2015

Fire Prevention & Fire Fighting

11-2011

Team Leader- Asset Protection/Inventory Specialist

Walmart India
09.2011 - 01.2014

Bachelor of Commerce - Accounting And Business Management

Indian Virtual University
06.2009 - 03.2012

Interior Decoration

03-2007

Diploma in Electronics Technology

01-2004

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Raja BRetail - Risk Mitigation/ Loss Prevention & Process Audit Specialist/Warehouse Operation