Raja Bageshwar

• Collaborated with team members to streamline operational processes.
• Resolved customer service issues in a prompt manner while maintaining positive working relationships with colleagues.
• Facilitated regular meetings to review SLA performance and address concerns.
• Monitored and managed Key Performance Indicators (KPIs) such as TAT (Turn Around Time), First Call Resolution (FCR), Customer Satisfaction (CSAT), and Repeat Repair Rate.

Tracked and managed key service KPIs such as:

• TAT (Turn Around Time)
• CSAT (Customer Satisfaction)
• Repeat Repair Rate
• NPS (Net Promoter Score) Management
• Inventory Handling
• Avoid CRM mistake

• Company Overview: Vishwas Multitech System PVT LTD M.P.
• Inventory Handler
• FDO
• Engineer
• KPI Manage
• CRM Knowledge
• Vishwas Multitech System PVT LTD M.P.

• Company Overview: Jie Lian Mobile India PVT LTD M.P.
• Inventory Handler
• FDO
• Engineer
• Service Center In charge
• Customer satisfaction
• KPI Manage
• CRM Knowledge
• Maintained inventory of parts and supplies for timely repairs.
• Jie Lian Mobile India PVT LTD M.P.

• Company Overview: Cellphone Repair Store Indore M.P.
• Cellphone Repair Store Indore M.P.

• Company Overview: Gayatri Incorporation Indore M.P.
• Inventory Handling
• FDO Knowledge
• Logistics
• All center manage MSL(Minimum Stock Laval)
• Engineer Knowlage
• Collaborated with suppliers to manage reorder schedules and delivery timelines.