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RAJA BHATTACHARJEE
Konnagar
Summary
Results-driven Hospitality Professional with 3 years in food and beverage operations and guest relations, complemented by 4 years in digital marketing. Expertise in enhancing customer experiences and fostering client relationships while supporting business growth through effective communication. Holds a degree in Hotel Management and possesses a strong foundation in digital marketing strategies.
Overview
9
9
years of professional experience
Work History
Senior Executive – Governance Consultant
Citizens Alliance
Kolkata
07.2023 - 06.2026
- Consulting for the Chief Minister’s Grievance Cell, West Bengal
- Coordinated with state-level governance teams to provide regular work updates and field status reports.
- Maintained effective communication regarding daily operations, project progress, and field activities.
- Interacted with complainants to understand their concerns, provide updates, and ensure timely resolution through proper coordination.
- Supported communication through digital platforms and field interactions
Food & Beverage Host
Hyatt Place
Vadodara
06.2022 - 12.2022
- -Provided exceptional service during events and banquets, enhancing guest experiences
- -Achieved consistently high guest satisfaction ratings through attentive service and problem resolution
- Greeted and welcomed guests, ensuring a positive first impression of the hotel experience.
- Managed reservations and seating arrangements, optimizing guest flow during peak hours.
- Coordinated with kitchen and service staff to facilitate efficient meal service and guest satisfaction.
Guest Service Senior Associate
Emmanuel Cafe
Sharjah, UAE
01.2021 - 01.2022
- Managed day-to-day café operations with a focus on premium customer service
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff, enhancing team performance and service consistency.
- Developed and implemented new workflows to streamline order processing and reduce wait times.
Executive – Social Media Campaigns
I-PAC
Kolkata
02.2020 - 01.2021
- -Executed digital campaigns including Didi Ke Bolo, Banglar Gorbo Mamata, BGM Opening, driving engagement and brand awareness
- -Managed social media pages and content calendars while coordinating influencer outreach to expand audience reach
- Led strategic initiatives to enhance operational efficiency across departments.
- Developed and implemented performance metrics to drive team accountability and productivity.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
Junior Executive – Field & Digital Strategy
I-PAC
Kolkata
11.2019 - 02.2020
- -Coordinated outreach and mobilization efforts across West Bengal districts to enhance community engagement
- Led strategic initiatives to enhance operational efficiency and drive organizational growth.
- Developed comprehensive project plans ensuring alignment with company objectives and stakeholder expectations.
- Mentored junior staff, fostering professional development and enhancing team performance.
Guest Services Associate
Hotel Park Prime
Kolkata
10.2018 - 06.2019
- Maintained high guest satisfaction ratings.
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes, ensuring seamless guest experiences.
- Coordinated with housekeeping to maintain high cleanliness standards in guest rooms.
Intern – Hospitality Services
Park Hyatt Goa Resort and Spa
Goa
06.2017 - 11.2017
- Assisted in daily operations and administrative tasks.
- Supported team members in coordinating projects and maintaining records.
- Helped prepare reports and update project documentation.
- Worked with different teams to ensure tasks were completed on time.
Education
Advanced Certificate - Digital Marketing & Communications
MICA | The School of Ideas (via UpGrad)
Ahmedabad, India07-2024
BHM - Hotel & Tourism Management
Annamalai University
Kolkata01-2018
Higher Secondary - Bio-Science
Kotrung Bhupendra Smriti Vidyalaya
Uttarpara01-2015
Skills
- Political communication
- Social Media Management
- Stakeholder Engagement
- Customer experience
- Event Management
- Client relations
- Beverage operations
- Banquet Operations
- Inventory Management
- Upselling & Cross-selling
- Strategic Communication
Languages
English
Hindi
Bengali
Disclaimer
All the information given above all are in my knowledge and believe.
Personal Details
- Nationality: Indian
- Sex: Male
- Date of birth: 1996-09-24
- Marital Status: Unmarried
- Address: 17/ j Dwarik Jungle Bye Lane, Konnagar, Hooghly, Pin : 712235
Timeline
Senior Executive – Governance Consultant
Citizens Alliance
07.2023 - 06.2026
Food & Beverage Host
Hyatt Place
06.2022 - 12.2022
Guest Service Senior Associate
Emmanuel Cafe
01.2021 - 01.2022
Executive – Social Media Campaigns
I-PAC
02.2020 - 01.2021
Junior Executive – Field & Digital Strategy
I-PAC
11.2019 - 02.2020
Guest Services Associate
Hotel Park Prime
10.2018 - 06.2019
Intern – Hospitality Services
Park Hyatt Goa Resort and Spa
06.2017 - 11.2017
Higher Secondary - Bio-Science
Kotrung Bhupendra Smriti Vidyalaya
BHM - Hotel & Tourism Management
Annamalai University
Advanced Certificate - Digital Marketing & Communications
MICA | The School of Ideas (via UpGrad)