Raja G
Chennai
Summary
Lead Specialist at CAMS with expertise in managing IT Application Support and driving seamless technology integration throughout the organization. Responsibilities include overseeing domain and email management, efficiently handling Azure Active Directory, and effectively managing JIRA for streamlined project tracking. Dedicated to equipping new hires with necessary tools and knowledge through onboarding training. Provides comprehensive support for O365 domain services, ensuring optimal performance and user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Specialist (TL)
CAMS (Computer Age Management Services)
05.2019 - Current
- Handling a team of 8 members to ensure all Domains are created on time to the new users who joins the organisation
- HR Payroll management to the entire organisation
- Carrying out monthly User Access review for the entire organisation and submitting report to HR & higher management
- Creating MF production applications like IT.NET, MF360, Fundsnet etc
- Answering incoming phone calls, emails, and walk-ins to provide quick first-line investigation and diagnostics to incident and/or requests via a ticketing system
- Resolve customer inquiries on service desk
- Manage Domain accounts through Active Directory (creation, disable, enable, report) within TAT, with no misses
- Admin & Manage O365 ID (High Ranking Individuals) creation and deletion
- Skilled in Power shell for bulk Domain ID creation/modification
- Follow up with users to ensure issue has been resolved Exposure to Office365
- Performed password reset using Active Directory & communicating to the customers via telephone, email, and instant messaging evaluated hardware
- VPN connection and internet connection provision, group policy & group ids creation/disabling/modifications
- Develop all MIS documents and SOP, audit reports & periodic reviews on the same
- Reduced defects to Zero with revocation master by daily disabling and enabling
- Ensuring timely access provision to users with applications like JIRA, Aspect, SFTP
- HR Operation & HR Generalist
- Devised and implemented processes and procedures to streamline operations.
- Linux Troubleshooting
Business & Collection coordinator
Suryoday Small Finance Bank Ltd.
08.2018 - 01.2019
- All KYC needs to be checked properly and any deviation to be escalated to sales immediately
- Quality File checking
- To resolve all walking customer enquiries and clarifications
- Overall office maintaining including admin works
- Make tele calling and generate lead to business loan
- To ensure Smooth Disbursement, Team review meeting every day morning
- Overall TN collection report maintaining and coordinating
- Different type of collection MIS preparing every day
Education
MBA - Human Resources Management & Finance
Pondicherry University
Karaikal, India04-2015
Bachelor of Arts - Commerce
EGS Pillai Arts & Science Collage
Nagapattinam, India06-2013
Skills
- Workforce Optimization
- Conflict Resolution Expertise
- Strategic Workforce Planning
- Effective Idea Generation
- Troubleshooting techniques
- Analytical thinking
- Systematic Troubleshooting Skills
- Expert in [software]
- Facilitation of Knowledge Exchange
- Root-cause analysis
- Stakeholder Relationship Management
Certification
Linux & HR Management Assessment
Writing Tamil Poetry & Reading Tamil Litrature
I'm proud to say that I am a Tamil poetry writer with over 1,000 poems on diverse themes such as friendship, love, emotions, values, haiku, and literature. I was honored with a state-level certificate for my poem titled "Poverty." My imagination is constantly inspired by the beauty of Tamil letters, and I am deeply passionate about reading Tamil literature. Exploring the richness of Tamil literary works is not just a hobby but an essential part of my life.
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Malayalam
Elementary (A2)
Software
Active Directory
JIRA
Email Netcore
O365 Microsoft
Aspects
Mytra
AD Manager Plus
People Strong
Linux
Timeline
Lead Specialist (TL)
CAMS (Computer Age Management Services)
05.2019 - Current
Business & Collection coordinator
Suryoday Small Finance Bank Ltd.
08.2018 - 01.2019
MBA - Human Resources Management & Finance
Pondicherry University
Bachelor of Arts - Commerce
EGS Pillai Arts & Science Collage
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