Raja G
Project Manager
Chennai
Summary
SYNOPSIS
Resourceful Project Manager with 17+ years at IT & Banking platforms. Honed in planning, maintaining & delivering successful operational results in various IT projects. Innovative and driven with passion for delivering high-quality work in tech deployments, migrations, installation and maintenance. Conducts formal project reviews and assessments to meet organizational and regulatory expectations. Identifying problems and providing targeted solutions by various techniques and tools.
Overview
17
17
years of professional experience
25
25
years of post-secondary education
4
4
Certifications
Work History
IT Project Manager
TATA Consultancy Services Pvt Ltd, American Bank – Technology
Chennai
07.2019 - Current
- Developed project management roadmap to define project objectives, timelines and milestone for a Service Transition of Data Centre from one location to another
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed project plans identifying key issues, approaches and performance metrics.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Periodical connects with App teams, Internal stakeholders, Client & Senior Management to discuss the status of project and open issues thereby
- Providing counseling to App teams & support teams to remove road-blocks
- Ensuring de-certification of applications & servers in the existing data centre in a phased manner
- Delivering projects by implementing a scaled Agile environment
- Completion of Ad-hoc projects & challenging tasks basis Agile methodologies
- Mentoring & Empowering team to excel in performance.
Delivery Manager - Corporate Lending-ACBS Platform
Tata Consultancy Services Pvt Ltd, European Bank - Banking
Chennai
05.2011 - 06.2019
- Domain consultant for PIBS(Partnership in Business Success) project in Lending operations
- Interacts with ACBS product managers to define system requirements and/or necessary modifications in ACBS Platform
- Managing an overall team size of 84 split across locations(Lending & Collections process)
- Ensuring compliance with prescribed operations/procedures as per Banking policy and All time Audit-compliance
- Conducting Due Diligence on the process to ensure compliant with the customer contract
- Actively measure client satisfaction levels and pro-actively plan to delight customer demands
- Responsible for improving Gross-Margin of the account (Revenue vs Expenditure)
- Driving process transformations through Process Re-engineering, Automations & Macro’s
- Migration and managing of process to TCS team from Onshore
- Frequent connects with clients regarding the progression of the process
- Business Recovery Coordinator to ensure business not getting affected even during crisis
- Trained new staff on job duties, monitoring performance ratio, company policies and safety procedures for rapid onboarding.
Senior Officer
Standard Chartered Scope International
Chennai
10.2007 - 05.2011
Ops Officer
Retail Lending, HSBC
02.2006 - 09.2007
Officer
Love Lock & Lewe
Chennai
06.2005 - 02.2006
Education
Bachelor of Arts - Accounting and Business Management
New College
Chennai 03.2002 - 03.2005
High School Diploma -
Vivekananda Vidyalaya
Chennai 03.2001 - 03.2022
High School Diploma -
Vivekananda Vidyalaya
Chennai 03.1999 - 03.2000
Skills
Customer Relationship Managementundefined
Accomplishments
* $ 1.76M cost save through optimal utilization project – Enabling Optional role and cross training
* 8.32 FTE save by implementing 9 RDA’s
* Workflow tool to optimize productivity and utilization on real-time basis through IT-OPS synergy
* 3 FTE save on Return/Rejects i.e First Time Right project
* 24.08 FTE of Adhoc projects through Agile methodology
* Lead the error reduction project which aided in reducing the operational errors by 42% and improved the overall quality percentage from 98.45 to 99.53
* Aligned Process shifts by cross training internal teams resulting in approx. 15 LPA
Certification
Disciplined Agile Scrum Master, PMI
Accolades
Tata Consultancy Services
May 2022 - Smiles Award
Aug 2021 - Operations Management Award Q1 FY’22
Apr 2020 - Beyond Excellence Award
Apr 2018 - Best Performer of the Year
Oct 2018 - Manager Award Q4’18
Nov 2017 - Best Team Lead
Jun 2016 -Best Process Improvement SPOC
Jun 2015 - War against Errors award
Aug 2013 - Spot Award for Hand-holding Trainings of Team
Scope International
Jan 2011 - Business Excellence Award
May 2010 - Best Performer Award – Qtr. I
HSBC
Apr 2006 - Brilliant Award for Macro Development 2006-2007
Dec 2006 - Golden Award for Dynamic Performance in 239 Club
Timeline
Disciplined Agile Scrum Master, PMI
10-2022
Software Testing Tutorial, Great Learning Academy
08-2021
Automation Testing Tool, Udemy
08-2021
IT Project Manager
TATA Consultancy Services Pvt Ltd, American Bank – Technology
07.2019 - Current
IQMS Auditor & Six Sigma Green Belt, TCS
06-2016
Delivery Manager - Corporate Lending-ACBS Platform
Tata Consultancy Services Pvt Ltd, European Bank - Banking
05.2011 - 06.2019
Senior Officer
Standard Chartered Scope International
10.2007 - 05.2011
Ops Officer
Retail Lending, HSBC
02.2006 - 09.2007
Officer
Love Lock & Lewe
06.2005 - 02.2006
Bachelor of Arts - Accounting and Business Management
New College
03.2002 - 03.2005
High School Diploma -
Vivekananda Vidyalaya
03.2001 - 03.2022
High School Diploma -
Vivekananda Vidyalaya
03.1999 - 03.2000
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