Raja G
Senior Manage - BPS / BFS
Chennai
Summary
Have a varied experience, predominantly in Banking Sector. Have good knowledge in Medical Billing, Online money transfer services, KYC, Transaction Monitoring, Telecom Order processing, Lending Operations and Business Continuity Management. Have worked with US, Europe, Asian and Australian clients. Have worked in 2 cities – Chennai and Pune. Have proficiency in 3 languages – English, Tamil and Hindi. Have one Onsite Transitioning experience – US, 2008. Have managed Voice, Non-Voice and Semi-Voice teams. Have worked for 5 domains, 8 customers for 25 countries. Have worked in Dayshift, UK shift and US shift. Open for any shift.
Business continuity professional prepared to drive organizational resilience and safeguard operations. Brings valuable experience in crafting comprehensive continuity strategies and mitigating risks. Known for strong collaboration and results-driven approach, showcasing skills in crisis management and strategic planning.
Experienced with developing and executing comprehensive business continuity plans. Utilizes in-depth knowledge of risk assessment and mitigation to ensure operational stability. Track record of leading crisis management initiatives and fostering team collaboration.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Business Continuity Manager, ABN AMRO Bank
Tata Consultancy Services
01.2024 - Current
- Credit Operations.
- Managing two teams – one in Chennai and the other in Gurgaon.
- Managing loan syndication for corporate customers, providing agency services, and managing debt collection activities.
- Added to this in April 2026, I was provided with another critical role in the Account as Business Continuity Manager for over 480 associates.
- Facilitated tabletop exercises and simulations to test the effectiveness of business continuity plans, identifying gaps and opportunities for improvement.
- Minimized downtime during unexpected events by regularly updating and testing disaster recovery strategies.
Command Center Lead, BMO and Bank of the West
Tata Consultancy Services
04.2022 - Current
- Merger and Acquisition
- Performed the role of Command Center Lead in the M&A project between the Bank of Montreal and the Bank of the West.
- Merger successfully completed in December 2023. This is a Canadian bank acquiring the U.S. bank (Bank of the West).
Senior Manager, SCB, Transaction Monitoring
Tata Consultancy Services
01.2016 - Current
- Transaction Monitoring.
- Managing the transaction monitoring process for Standard Chartered Bank for Singapore, India, and Bangladesh in Chennai.
- In 2019, I got promoted to Senior Manager and started to manage 80 associates. I was taking care of Asia this time.
- Played a vital role in the migration of the legacy system Detica to Mantas at Standard Chartered Bank.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
Delivery Manager
Tata Consultancy Services
03.2012 - Current
- Order Processing
- I was managing the Order Processing Team and the Escalation Desk for Telstra, a telecom company from Australia.
- I was managing a team of 40 for 2 years.
- Then I got promoted and transferred to Pune to manage the fiber optic project for Telstra. I started managing a team of 60. I got promoted as Delivery Manager.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
Assistant Manager, Citi
Tata Consultancy Services
01.2011 - Current
- Sanctions Screening.
- I started managing the Sanctions Screening team of 20 associates.
- Performing live sanctions screening for European payments under UK listing.
- I got promoted to Assistant Manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Leader
Tata Consultancy Services
04.2008 - Current
- As the Team Leader in the Global Remittance Project.
- Managing a team of 8 members in a 24.
- 7 Global Remittance Project.
- It is a 24.
- 7 projects, this includes KYC checks, IP checks, OFAC checks, limit setting, and customer service (both email and through inbound calls).
- This is a semi-voice process that includes both email and voice customer service, along with KYC verification processes. This online money transfer service was provided for Citi US for the NRIs from India, Pakistan, and Bangladesh.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Payor Relationship Executive
Technosoft
01.2008 - 03.2008
- As a Payor Relationship Executive in Medical Billing, I performed both voice and non-voice roles in Medical Claims Management. Coordinating with U.S. medical insurance companies and clearing claims is the primary task.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Payor Relationship Executive
MM Imagine Technologies
03.2006 - 01.2008
- As a Payor Relationship Executive in Medical Billing, performed both Voice and Non-Voice roles in Medical Claims Management. Co-ordinating with US Medical Insurance companies and clearing claims is the primary task.
Education
Bachelor of Arts - English
Madras University
Chennai, India 04.2001 -
Skills
Recovery strategies
Incident management
Crisis management
Contingency planning
Timeline
Business Continuity Manager, ABN AMRO Bank
Tata Consultancy Services
01.2024 - Current
Command Center Lead, BMO and Bank of the West
Tata Consultancy Services
04.2022 - Current
Senior Manager, SCB, Transaction Monitoring
Tata Consultancy Services
01.2016 - Current
Delivery Manager
Tata Consultancy Services
03.2012 - Current
Assistant Manager, Citi
Tata Consultancy Services
01.2011 - Current
Team Leader
Tata Consultancy Services
04.2008 - Current
Payor Relationship Executive
Technosoft
01.2008 - 03.2008
Payor Relationship Executive
MM Imagine Technologies
03.2006 - 01.2008
Bachelor of Arts - English
Madras University
04.2001 -
Disclaimer
The above mentioned details are true to the best of my knowledge.