Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
Generic

RAJA HARSH VARDHAN DUBEY

Hyderabad

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and team management.

Overview

9
9
years of professional experience

Work History

Program Manager

Amazon
04.2022 - Current
  • Ensuring day level Service Level Agreements (80%+) are met across multiple channels
  • Writing down daily business review reports (for 7+ marketplaces)
  • Tracking and ensuring fix for any mass event affecting agent productivity/bad customer experience
  • Researched industry best practices in support of training development and program content.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Team Manager

Amazon
02.2018 - 04.2022
  • Key responsibilities included managing a group of 30HC+
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Recruited, interviewed and hired employees (40 HC+).

Resolution Specialist

Amazon
03.2017 - 02.2018
  • Acted as an escalations lead and took up all customer escalation requests.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reached out to customers and provided resolutions.

Customer Service Associate

Amazon
06.2016 - 03.2017
  • Primary role was to ensure all customer queries are resolved
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Jubilee Hills Public School

BCom - Computers

St. Marys College
03.2016

Mpc - undefined

Sri Chaitanya Junior College
03.2013

Cbse - undefined

Cbse
03.2011

Skills

  • Stakeholder Management
  • Data analysis
  • Professional writing
  • Personnel management
  • Operations management
  • Recruitment and hiring
  • Scheduling and planning
  • Data management
  • Team management
  • Coaching and mentoring
  • Communication
  • MS Office
  • SQL

Accomplishments

  • Won Team Manager of the year award (1 time)
  • Won rewards and recognitions as a Program Manager
  • Won Team Manager of the month award 5 times
  • Won multiple rewards and recognitions as a CSA

Languages

English
Hindi
Telugu

Personal Information

Title: Program Manager

Timeline

Program Manager

Amazon
04.2022 - Current

Team Manager

Amazon
02.2018 - 04.2022

Resolution Specialist

Amazon
03.2017 - 02.2018

Customer Service Associate

Amazon
06.2016 - 03.2017

Mpc - undefined

Sri Chaitanya Junior College

Cbse - undefined

Cbse

Jubilee Hills Public School

BCom - Computers

St. Marys College

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RAJA HARSH VARDHAN DUBEY