Raja Magar
Bengaluru
Summary
Results-driven professional with extensive experience in leading the onboarding process for P2M merchants on platforms such as PhonePe and ONDC. Expertise in KYC verification, regulatory compliance, and policy updates, coupled with a proven ability to mentor teams and enhance onboarding timelines. Committed to maintaining high-quality standards and driving operational efficiency within cross-functional settings.
Overview
4
4
years of professional experience
Work History
Merchant Onboarding Specialist
PhonePe
Bengaluru
11.2022 - Current
- Reviewed merchant documents and information to ensure compliance with KYC regulations.
- Ensured that all AML and KYC policies are properly implemented across the organization.
- KYC Validation: Conducted detailed research and verification of merchant data across multiple entity types.
- Led Merchant Onboarding: Managed onboarding efforts for P2M merchants on PhonePe and Pincode’s ONDC platform.
- Regulatory Compliance: Collaborated with Compliance and Growth & Revenue team to update KYC policies, achieving zero non-compliance penalties.
- Collaborated with the Process Design team to develop updated Standard Operating Procedures (SOPs) in compliance with RBI regulations.
- Team Training & Mentorship: Trained and mentored 5 new KYC analysts and 3 full-time agents, improving accuracy, efficiency, and onboarding timelines.
- Process Support & Quality Assurance: Resolved process-related queries, ensured alignment with team KRAs, and monitored cases to maintain high-quality standards.
- Process Improvement: Contributed to training material development and conducted internal audits for process enhancement.
- Started my career as a KYC agent, transitioned to a maker role, and am now working as a checker for the Onboarding Team.
KYC Associate
Concentrix[Razorpay]
Bengaluru
01.2022 - 10.2022
- Constant review and updating of KYC requirements and applying appropriate tenets to client projects.
- Performing level one auditing in accordance with regulatory requirements and setting up all the facilities required for secure processing of transaction.
- Managing operational risks to avoid on-boarding of unauthorized business.
- Proven KYC Analyst experience with the ability to review and interpret complex data from a variety of sources.
- Assisted Junior agents with escalated calls, and negotiated directly with customers or third parties to ensure both customer and business needs were met.
Customer Support Executive
Myntra
Bengaluru
11.2020 - 01.2021
- Provided customers with quality assistance through phone calls and emails. Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Validate claims made by customers regarding wrong product received or refund related issues and provide an end resolution till the issue is resolved.
- Accurately verified information and updated information databases as necessary.
Education
Bachelor of Commerce - Accounting And Finance
Lowry Memorial College
Bengaluru, India07-2019
Higher Secondary Education -
Seventh-Day Adventist Senior Secondary School
Jharkhand04-2015
Secondary Education -
Raymond Memorial Higher Secondary School
West Bengal04-2013
Skills
- Due diligence
- Client onboarding
- Document review
- Fraud detection techniques
- Training and mentoring
- Process improvement strategies
- AML compliance
- Ethical standards
- Compliance reporting
- Microsoft office
Projects
During my tenure at PhonePe, I took full ownership of two key projects: -
Mother Dairy and Safal
- Took ownership of onboarding new leads, managing ownership changes, and updating bank details post-onboarding.
- Collaborated closely with Business Development Associates to fulfill business requirements efficiently.
- Streamlined communication between business and compliance teams, reducing the risk of misalignment.
- Trained two additional agents in KYC procedures, maker/checker roles, and project-specific requirements.
P2M KYC Audits and SOP Development
- Partnered with KYC auditors and process design teams to audit P2M and P2ML cases.
- Proactively addressed documentation gaps by engaging with onboarding and vendor KYC teams.
- Prepared a comprehensive report highlighting team strengths and providing actionable improvement suggestions.
- Assisted in crafting an updated SOP to align with new RBI regulatory requirements.
Tools utilized and proficient with
- Freshdesk
- Salesforce
- Dataloader(SF)
- SCP (Support control panel)
- Valhalla
- Avengers
- Ubona
- Lucid
- Confluence
Timeline
Merchant Onboarding Specialist
PhonePe
11.2022 - Current
KYC Associate
Concentrix[Razorpay]
01.2022 - 10.2022
Customer Support Executive
Myntra
11.2020 - 01.2021
Bachelor of Commerce - Accounting And Finance
Lowry Memorial College
Higher Secondary Education -
Seventh-Day Adventist Senior Secondary School
Secondary Education -
Raymond Memorial Higher Secondary School