Summary
Overview
Work History
Education
Skills
Reading, finance, content creation
Languages
Timeline
Generic
Raja Malik

Raja Malik

Surat

Summary

• High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.


• Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


• Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Store Manager

Venus Data Products
05.2024 - Current
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Customer Service Specialist

Infiniti Retail Ltd
02.2023 - 04.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Team Leader

AB Insurance Brokers Pvt Ltd
01.2018 - 08.2022
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Bachelor of Science - Mathematics

JNM Patel Science College
Surat, India
01-2021

Skills

  • Personnel development
  • Inventory oversight
  • Performance reviews
  • Shift scheduling
  • Leadership development
  • Relationship building and management
  • Team building and leadership
  • Problem-solving
  • Staff supervision
  • Policies and procedures
  • Special events
  • Documentation and reporting
  • Staff management

Reading, finance, content creation

• Reading for me is both a passion and a tool for growth. I delve into a wide variety of genres, including non-fiction, novels, and industry-specific publications. I view reading as a way to gain insights into diverse perspectives, stay updated with trends, and deepen my knowledge in areas like finance, analytics, and emerging technologies. It serves as a cornerstone for personal and professional development, fueling creativity and critical thinking. 

• I explore topics such as stock markets, investment strategies, corporate finance, and economic trends. I enjoy analyzing data, assessing financial performance, and learning about wealth management strategies.

• Content creation is where creativity and communication come to life for me. I enjoy crafting informative and engaging materials, such as articles, presentations, or digital content, often focusing on finance and analytics. I strive to present complex ideas in an accessible manner, using storytelling and visuals to connect with diverse audiences. Whether it’s through writing, video, or interactive content, my goal is to educate, inspire, and foster meaningful conversations.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Intermediate (B1)

Timeline

Store Manager

Venus Data Products
05.2024 - Current

Customer Service Specialist

Infiniti Retail Ltd
02.2023 - 04.2024

Team Leader

AB Insurance Brokers Pvt Ltd
01.2018 - 08.2022

Bachelor of Science - Mathematics

JNM Patel Science College
Raja Malik