RAJA MOHAMED. Z

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Developed strong working relationships with staff, fostering a positive work environment.
• Focused on the seasonal gifting with catalogs and circulated with institutional partners and clients, which has yielded good numbers of order during festival season.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Key achievements:

• I have achieved target at 102 percent last financial year and received top most rating for the same.
• I have arranged for the product display and converted the order positively. below is the list of orders converted.
• Maruti Suzuki (Onam gifting) - Airpot 5600 nos order value of 2.07 cr.
• Trimble Inc (Diwali gifting) - Zion Mixer grinder 2110 nos order value of 1.18 cr.
• Lennox technology (Diwali gifting) - Electric rice cooker 1000nos 20.50 lacks.
• Ramco cements - Zodiac MG 315 nos order value of 21 lacks.
• Agilysys technology (Employee annual gifting) - Zodiac MG 525 nos order value of 36 lacks.
• Successfully on - boarded multiple client for R&R program.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Built relationships with customers and community to establish long-term business growth.
• Prepared sales presentations for clients showing success and credibility of New products.
• Generate new client by sourcing through social media (Linked In), vendors and direct visit to client locations
• Created and maintained database of prospective clients and visited them through cold calls or prior appointments and followed up for new orders

• Responsible for assigned sales targets (monthly, quarterly and annually)
• Co-ordination with the subordinate to make the operations smoother & efficient
• Generate new client by sourcing through social media (Linked In), vendors and direct visit to client locations
• Created and maintained database of prospective clients and visited them through cold calls or prior appointments and followed up for new orders
• Worked on product cost details of orders and deliveries by way of creating costing for finalizing special price to client
• Make sure that client payment will be received on time by checking ASN, GRN and Barcode process with client
• Procurement:
• Examine and test existing contracts to Negotiate with external vendors to secure advantageous terms
• Managing inventories and maintaining accurate purchase and pricing records
• Maintaining and updating supplier information such as GST details, lead times, credit terms, product customizations, product specifications and ranges, etc
• Reviewing, comparing, analyzing, and approving products and services to be purchased and respond to supplier inquiries about order status, changes, modification or cancellations
• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers
• Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications
• Additional Responsibility:
• Branch In charge (Nexus – Bangalore)
• Maintain good decorum in office with good team build up
• Financial responsibilities for maintaining all office operations
• Reporting the daily schedule to the higher management
• Attending monthly sales review meeting with all branches and representing branch as whole for all sales activities
• Managing crucial situation in and outside office
• Key Achievements:
• Fulfilled 30000 quantity of Irusu VR headset, value of 5 crore for the client Herbalife.
• Fulfilled 1410 quantity of Fossil watch for the client Pharmed limited.
• Fulfilled 38000 quantity of Fuzo bottle for the client Herbalife.
• Worked on 3.6 lack quantity of Borosil coffemate product for the client Herbalife.
• Remarkably 32000 quantity of Cello and Milton Water Jug for the client TTK Healthcare Ltd
• Fulfilled 25000 quantity of Raymond Blanket and Bed sheet for the client TTK Healthcare Ltd
• Accomplished 18000 numbers of T shirts with customization of Logo for the client Asian paints
• Remarkably completed 6500 Nos prestige Knife set and 600 Nos of prestige omega 6 pcs cookware set with customization of logo for the client Pharmed limited
• Remarkably completed 500 Nos of Amazon echo dot with customization of logo for the client pharmed limited
• Executed 10320 quantity of Park Avenue grooming kit to 19 locations PAN India delivery and 10200 quantity of wall clock with customization of Logo for the client Hindustan Coca Cola Beverages Pvt Ltd
• Remarkably completed 232 Nos of Samsung 32 Inch TV to Pan India delivery for the client Hindustan Coca Cola Beverages Pvt Ltd
• Executed 2800 Nos of Prestige 5LTR pressure cooker and 1200 nos of Bajaj Toaster for the client Hindustan Coca Cola Beverages Pvt Ltd
• Executed 6000nos of Kent thermo water bottle for the client TTK healthcare
• Worked in various bidding from the client portal and achieved the same
• Annual Branch targets is achieved beyond the committed topline and bottom line around the percentage of 137% as overall.

• Exposure towards business operations, financial stability, day to day operations, and productions oriented process towards the end product.

• Environment
• ECC 6.0 EHP5, Oracle 10.2.0.4, SRM
• Limited brands are a major retail company in US
• Limited brands are a $10 billion company which employs more than 90,000 associate's throughout US
• IBM handles AMS operations for Limited
• The AMS engagement for Limited is spread across four major towers: SCM, HRMS, SAP BASIS and Finance
• I have worked as a SAP PIPE consultant as SPOC from offshore in Limited brands project from