RAJA NADAR

• Reviewed and enhanced security policies to maintain compliance with current standards.
• Implemented additional controls, including multi-factor authentication and encryption.
• Conducted regular security audits to ensure effective protection measures.
• Analyzed breaches to identify procedural failures and implemented corrective actions.
• Prepared incident reports and breach notifications outlining preventative measures taken.
• Identified patterns and vulnerabilities to mitigate future breach risks.
• Coordinated communications among legal, IT, and executive teams to notify stakeholders of breaches.
• Provided guidance for addressing customer inquiries following security incidents.

• Maintained SLA accuracy, quality standards, and turnaround times in insurance operations.
• Cultivated open relationships with internal and external stakeholders to manage expectations.
• Conducted revenue assurance assessments to evaluate risks within the revenue cycle.
• Processed invoicing and authorized transactions while performing bank reconciliation audits.
• Delivered timely reports to internal and regulatory authorities ensuring compliance.
• Supported operations management and governance to enhance client service efficiency.
• Facilitated training for new team members in pre-placement insurance activities.
• Conducted workshops to share new information with groups and stakeholders.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Conducted compliance and final risk authorization checks prior to invoice issuance to clients.
• Reviewed and authorized approximately 150 billing transactions monthly for quality assurance.
• Examined and analyzed billing transactions, policy documents, and tax reports for accuracy and compliance.
• Resolved complex team queries while monitoring work quality for seamless operations.
• Managed a team of six members, effectively allocating tasks to enhance productivity.
• Trained and mentored new team members to ensure swift onboarding and integration.

Query Management Project:

• Managed and led a project to reduce queries, as it was affecting TAT and creating significant delays.
• Updated team members with the process change and conducted training and weekly tests to ensure all members are on the same page.
• Compiled weekly reports for calls with UK counterparts, presented the data, and led conference calls.
• Reduced the query percentage from 49% to 18% in a short span of time.

RBQCM Project:

• Collaborated with project managers and IT team to identify system bugs and improvement areas.
• Delivered regular updates to project sponsors and senior finance management.
• Conducted testing of software and systems to ensure quality and reliability.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

Endorsement Macro Project:

• Facilitated understanding of process for Management Information team, resulting in creation of macro tool.
• Conducted testing on macro tool and distributed download to enhance team efficiency.