RAJA NARASIMHAN
Commercial Claims Head (South)
Chennai,TN
Overview
33
33
years of professional experience
Education
Associate of Arts - Commerce- B.Com
Univrsity Of Madras
ChennaiLiterature
Mysore Univeristy
MysoreACII
Chartered Insurance Insitute
LondonLaw-LLB
Yogi Vemana University
CuddapahFellow of Insurance
Insurance Institute Of India
MumbaiWork History
Commercial Claims Head (South)
Reliance General Insurance Co. Ltd
Chennai, Tamil Nadu
12.2007 - Current
- As a Regional Claims Manager, Zonal Claims Manger and Commercial Claims Head (South) invested best effort with utmost sincerity to build the team, achieve the goals and ensure customer delight and employer's delight
- Received Chairman's Quality Award 2013 & 2014
- Received Green Belt in six sigma - 2014
- Received High Flier award for the services rendered in Chennai Floods and Kerala Floods
- Ensured retention of Corporate Customers through excellent claims service
- Ensured New business placed and our share increased in existing coinsurance policies due to our claims service
- Virtual survey through video streaming during Covid -19 which resulted in cost control , delight of customers and brokers for immediate attention and service
- Excellent Feed back from Brokers in overall claim settlement throughout the year
- Periodical Meeting with Intermediaries resulted in great bonding and increase in business
- Received best team award in 2008 to 2010
- TAT achievement 95% and Settlement Ratio 120% always
- Savings in Net to the tune of 4 Cr in 2017-18, 4.8 Cr in 2018-19 and 6 Cr in 2019-20
- Worked with Surveyors and Investigators to expedite processing in alignment with procedures.
- Trained claims team members on proper handling and evaluation of claims.
- Worked closely with to maintain optimum levels of communication to effectively and efficiently achieve targets
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Established positive and trusting relationships with clients, administering efficient customer service and settling claims quickly.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase renewal retention
- Organized Health Seminars
- Conducted Master class by inviting Industry specialists
- Assisted legal team to defend our stand against the opposite parties.
- Confirming / modifying written statement prepared by legal team to be submitted to legal forums
- Traveled extensively for customer servicing, loss site visits and meeting the intermediaries
- Attended Ombudsman hearings
- Assessed employee performance and developed improvement plans.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Always ensured effective control cost through prudent claims process, identify the leakages and plug them.
- Always proved to be a Good leader by motivating , guiding and obtain the results from team through a pleasant working environment , achieve goals and ensure Employer's delight
Claims Manager, Royal Sundaram Alliance Insurance
Reliance General Insurance Co. Ltd
Chennai, Tamil Nadu
10.2002 - 12.2007
- Worked as Claims Manager in Regional office and corporate office in Property claims department and Health department in Royal Sundaram .
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Affirmed or denied coverage fairly based on thorough investigations.
- Established positive and trusting relationships with clients, administering efficient customer service and processing claims quickly.
- Followed up with customers on outstanding claims and unresolved issues.
- Assisted legal team in defending company against opposite parties.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Passed out in ACII with Distinction
- Traveled extensively for customer servicing, loss site visits and meeting brokers/ Agents
- Ensured effective cost control through proper analysis of claims, audit of claim files of TPA and discussion with surveyors / Investigators
- Provided effective feed back to Marketing and underwriting on policies
- Attended ombudsman hearings
- Ensured low claims ratio and high settlement ratio
- Review of performance of surveyors and TPAs periodically
- Obtained Feed back from internal and external customers and ensure improvement in the team performance
Stenographer & ABM ,
The Oriental Insurance Co. Ltd
Chennai, Tamil Nadu
10.1988 - 09.2002
Timeline
Commercial Claims Head (South)
Reliance General Insurance Co. Ltd
12.2007 - Current
Claims Manager, Royal Sundaram Alliance Insurance
Reliance General Insurance Co. Ltd
10.2002 - 12.2007
Stenographer & ABM ,
The Oriental Insurance Co. Ltd
10.1988 - 09.2002
Associate of Arts - Commerce- B.Com
Univrsity Of Madras
Literature
Mysore Univeristy
ACII
Chartered Insurance Insitute
Law-LLB
Yogi Vemana University
Fellow of Insurance
Insurance Institute Of India
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