RAAHUL C. K
Chennai
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Service Desk Engineer
SixSigma SoftSolutions Private
06.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
Technical Support Engineer
IOPEX Technologies Pvt Ltd
02.2024 - 03.2024
- Assisted customers who bought EV vehicle to find the stations remotely using the system software
- Assisted to customers who found fault on the charging stations
- Documenting the issues and done for the follow ups
Technical Engineer
Movate Technologies Pvt Ltd (CSS Corp)
06.2022 - 01.2024
- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- Resolved problems relating to system networking, computer hardware and software components by trouble shooting procedures
- Configuring wide area network (WAN) or local area network (LAN) routers or related equipment
- Documenting network support activities
- Providing end-user support in person and remotely
Associate Technical Support
TechMahindra
01.2022 - 05.2022
- Recorded and maintained relevant notes for each client
- Resolved problems relating to system networking, computer hardware and software components by trouble shooting
- Handled more than 15 tools at a time to resolve an issue related to technical support
Retail Sale Trainner ( Contract Basis )
Updater Services (P) Ltd
09.2021 - 12.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and implemented successful onboarding program.
- Providing Training to students regarding Retailer responsibilities include teaching presentation and persuasion techniques to new hires, simulating sales scenarios and preparing training programs that cover knowledge gaps
Engineer Trainee
SRM Technologies Pvt Ltd
07.2019 - 06.2020
- Functioned with a high level of technical competency
- Assisted with the recruiting and interviewing of new and potential employees
- Continually worked to enhance my set of communication skills and strategies
- Put forth carefully planned strategies to improve company business
- Developed consumer promotions, advertising, and sales programs
- Assisted with the evaluation and selection of network hardware and software
- Remained up-to-date on office systems and procedures
- Served as an influential contributor for content development projects
Solar and Soft Skill Trainer
GM Shiptech Pvt Ltd
01.2018 - 05.2018
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Providing training related to electrical issues related to solar panel installation and implemented swift resolutions.
- Conducted site training visits, assessing solar panel placement and accurately measuring installation areas.
Education
Master of Technology - Solar Engineer
SRM Institute of Science & Technology
Chennai, India05-2016
B.E - EEE
Loyola Institute of Technology
Chennai, India05-2013
HSC -
Vellamal Matric Higher Sec School
Chennai04-2009
Skills
- Customer Service Skills
- Project Management Skills
- Excellent Communication Skills
- Differentiated Learning Techniques
- Superior Writing Skills
- Remote support
- Active directory
- Security protocols
- Asset management
- Microsoft outlook
- Technical support
Certification
- Diploma in Computer Applications, CSC Computer Education, 04/01/09, 06/30/09
- Fire and Safety, Usha Fire and Safety, 02/01/13, 05/31/13
- Full Stack Web Development, Crampete Learning Centre, 08/01/21, 01/31/22
Languages
Tamil
English
Personal Information
- Date of Birth: 05/05/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
IT Service Desk Engineer
SixSigma SoftSolutions Private
06.2024 - Current
Technical Support Engineer
IOPEX Technologies Pvt Ltd
02.2024 - 03.2024
Technical Engineer
Movate Technologies Pvt Ltd (CSS Corp)
06.2022 - 01.2024
Associate Technical Support
TechMahindra
01.2022 - 05.2022
Retail Sale Trainner ( Contract Basis )
Updater Services (P) Ltd
09.2021 - 12.2021
Engineer Trainee
SRM Technologies Pvt Ltd
07.2019 - 06.2020
Solar and Soft Skill Trainer
GM Shiptech Pvt Ltd
01.2018 - 05.2018
Master of Technology - Solar Engineer
SRM Institute of Science & Technology
B.E - EEE
Loyola Institute of Technology
HSC -
Vellamal Matric Higher Sec School
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