Raja S
Deputy Manager
Chennai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Deputy Manager-2
ICICI Bank Limited
03.2023 - 07.2024
- Managing Retail and wealth customers centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms
- Interfacing with high net worth / mid-cap/ corporate clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business
- Initiating contact with potential customers for developing leads, direct sales & cross-selling banking/ financial products
- Implement, and review, financial strategies designed to help clients pursue their long-term goals
- Managing the branch operations & handling customer queries/complaints
- Responsible for handling & increasing a portfolio of branch wealthy customers
- Supervise & auditing on all retail activities & operations on a regular basis
- Training leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
Senior Analyst - KYC Analyst
Barclays Global Service Center Pvt. Ltd
04.2018 - 03.2023
- Verifies all aspects of Client Identification Program (CIP) and necessary account opening documents provided and in accordance with know Your Customer (KYC), UK Patriot Act and Bank Secrecy A (BSA) standards
- Acting as a first line of defence by conducting KYC/CDD check for the Barclays Corporate Banking Customers
- Manage end to end process from on-boarding, annual Refresh and Trigger Reviews
- Completes extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), BSA and other regulatory standards to assist business units and prevent operational and reputational risks
- Analysis and verifying the customer details by using various websites and public domains(Country Registries, Regulators Sites, Exchanges, Company Websites, CAOS, Mint global, Google, Public and Other Sources)
- Screening by using World Check, Alacra, Real Time Screening(RTS) of the client to find out any Adverse media news, negative news, PEP, Court Orders and Sanctions on the clients
- Applying KYC policies and procedures to mitigate the risk (FATCA, Sanctions and PEP checks, SDN, OFAC and HM treasury list)
- Coordinating with Channel Sales Managers and Relationship Directors in Barclays–UK to obtain the clients documents/details in order to complete KYC/CDD check
Process Advisor - Underwriting (Unsecured Lending)
Barclays Global Service Center Pvt. Ltd
10.2015 - 04.2018
- Responsible for reviewing, analyzing, approving and underwriting individual consumer loans and products within company and industry guidelines
- Evaluate and ensure overall loan documents are accurate, complete and complaints with policy during the review of financial statements, credit reports and other supporting documentation
- Assist with re-negotiation of loans based on lending guidelines maintain and cultivate with customers and partners to gather information to make appropriate decisions, explain the rationale behind credit decision
- Proactively make outbound calls to UK Clients& Retailers, to obtain further information from customers and resolve complex queries improving speed of resolution
- Communicate loan decision to a client and internal department in a timely manner to ensure compliance deadlines are met with regards to pre-disclosure, approval letters, denial notices and counteroffers
- Determined qualifying income by analyzing tax returns of bank statements, Pay slips, SA302 documents
- Perform risk assessments on credit rating, borrowing history (CAIS) and other specific risk factors
- Review loan documentation and vendor reports to identify signs of fraudulent activity
- System used for business and individual credit reviews in Experian, Equifax, Transunion and fraud reviews in CIFAS, Detect
Process Advisor - Claims Handling
Team Lease Services Pvt Ltd
05.2014 - 10.2015
- Company Overview: Client: Barclays Global Service Center Pvt
- Ltd
- Logging and Acknowledge the Customer Complaints for Credit Cards and cross check the Right Customer through various applications, decision making and making payments
- Transferring the funds to the customer through BACS/Swift Payments
- Ensuring TAT’S and SLA’S are followed during the process
- Maintaining performance data reports of Individual’s and Team wise performances
- Ensuring the KPIs are exceeding the agreed SLAs and process fairs above client expectations
- Conducting update sessions and explaining training modules for the new joiners
- IT issue SPOC, will take care of system issues, which can be solved internally
- Client: Barclays Global Service Center Pvt
- Ltd
Education
BE - ECE
ST. Joseph College Of Engineering
HSE - undefined
ICI Matriculation Higher Secondary School
S;SLC - undefined
ICI Matriculation Higher Secondary School
Skills
- Portfolio management
- Client relationship
- Customer relationship management (CRM)
- Customer service and satisfaction
- Retail operations & Compliance Handling
- Strong Communication Skills
- Decision Making Skills
- Excellent research skills
Accomplishments
- Skilled with Management information system and team activities.
- Received Barclays Recognition Award – “Excellence” for involvement in MI Automation Project.
- Received Barclays Advocacy Awards for the Category – Accuracy, Pace and Ownership.
- More than 25 Pitchin ideas have been submitted and the major one implemented was LOA Checklist - which reduces Risk event occurrences.
- Completed two projects for my process development and Saved Bank Cost.
- As a Senior Analyst, I have trained 3 new batches for the process.
- Always been a Top performer in terms of productivity and Quality.
- Designed the process checklist & QC checklist for my process.
- Appreciated by Onshore clients on various occasions for proactively completing the high-risk cases relating to the process.
Extra Curricular Activities
First Class in Typewriting English Higher, 2010
Personal Information
- Date of Birth: 09/28/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to my conscious.
Joining
Will be available immediately
Certification
NISM VA: Mutual Fund Distributor Certification
Timeline
NISM VA: Mutual Fund Distributor Certification
03-2024
Deputy Manager-2
ICICI Bank Limited
03.2023 - 07.2024
Senior Analyst - KYC Analyst
Barclays Global Service Center Pvt. Ltd
04.2018 - 03.2023
Process Advisor - Underwriting (Unsecured Lending)
Barclays Global Service Center Pvt. Ltd
10.2015 - 04.2018
Process Advisor - Claims Handling
Team Lease Services Pvt Ltd
05.2014 - 10.2015
HSE - undefined
ICI Matriculation Higher Secondary School
S;SLC - undefined
ICI Matriculation Higher Secondary School
BE - ECE
ST. Joseph College Of Engineering
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