Summary
Overview
Work History
Education
Skills
Interests
Timeline
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RAJA SINGH

RAJA SINGH

Retail Sales Associate
Amritsar

Summary

Dynamic operations manager with a proven track record at Chaiapps, enhancing customer satisfaction through effective Communication and training programs. Skilled in data analysis and relationship management, I drive team productivity and streamline processes, ensuring optimal performance and budget savings. Fluent in English, Hindi, and Punjabi, I foster strong client connections for sustained success.

Overview

11
11
years of professional experience

Work History

Manager of Operations

Chaiapps
01.2024 - Current
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Enhanced team productivity by providing effective training programs and performance management systems.

Assistant Sales Manager

Anjan Dine in & Take Away
11.2021 - 12.2023
  • Developed strong client relationships for repeat business and increased referrals.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.

Supervisor

McGrill
10.2017 - 03.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Team Leader

McGrill
03.2015 - 03.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Team Member

Bangs
03.2014 - 08.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.

Education

Intercalated Bachelor Of Science - Computer And Information Sciences

GURU NANAK DEV UNIVERSITY
Amritsar
05.2017

Skills

Languages ( English, Hindi, Punjabi)

Interests

Painting

Cricket

Hiking

Timeline

Manager of Operations

Chaiapps
01.2024 - Current

Assistant Sales Manager

Anjan Dine in & Take Away
11.2021 - 12.2023

Supervisor

McGrill
10.2017 - 03.2021

Team Leader

McGrill
03.2015 - 03.2017

Team Member

Bangs
03.2014 - 08.2015

Intercalated Bachelor Of Science - Computer And Information Sciences

GURU NANAK DEV UNIVERSITY

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RAJA SINGHRetail Sales Associate