Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Skillset
Timeline
Volunteer
Raja Srinivasan

Raja Srinivasan

Mumbai

Summary

Distinguished sales professional with a rich international experience of over 15 years in luxury retail and sales. Recognized for setting and upholding elevated standards in customer service, meticulous attention to detail and application of advanced selling techniques. Proficient in crafting unparalleled customer experiences through engagement, positive demeanor and delivery of exceptional service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Operations Manager - Watches

AP Group
02.2024 - Current
  • Oversee daily operations of retail stores
  • Ensure stores meet sales targets and operational goals
  • Monitor store performance and implement improvements
  • Hire, train and manage store staff
  • Conduct performance evaluations and provide feedback
  • Ensure high standards of customer service
  • Address customer complaints and resolve issues
  • Implement customer service strategies to enhance satisfaction.
  • Manage inventory levels to prevent shortage or overstock
  • Oversee stocktaking and inventory audits
  • Develop and execute sales strategies and promotions
  • Analyze sales data to identify trends and opportunities
  • Collaborate with marketing teams on campaigns and events
  • Ensure the stores comply with legal and company standards
  • Conduct regular audits to ensure compliance
  • Facilitate communication between retail staff and head office
  • Provide regular updates and reports to senior management
  • Foster a collaborative and positive work environment.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Watch Specialist

Harding Retail
06.2022 - 01.2024
  • Orchestrated maximum sales through strategic promotion of premium watches via onboard seminars
  • Cultivated in-depth understanding of products and brand ethos
  • Surpassed sales targets through execution of in-store promotional events
  • Created extraordinary retail experiences for ship guests.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Sales Associate

Art of Time
12.2020 - 03.2022
  • Drove store sales through sophisticated customer engagement and masterful selling techniques
  • Served as a discerning Brand Ambassador, upholding elevated customer service standards
  • Fostered enduring client relationships
  • Coordinated seamlessly with service centres for After Sales Service.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Built relationships with customers to encourage repeat business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Store Supervisor/Senior Sales Associate/Sales Associate

Rivoli Group
05.2005 - 05.2020
  • Navigated international clientele, consistently achieving sales objectives and adeptly managing retail discounts
  • Interpreted intricate customer requirements, leveraging CRM for data collection, fostering lasting brand loyalty
  • Collaborated effectively with Customer Care Team for comprehensive After-Sales Service
  • Spearheaded store operations, including KPI oversight, team coordination and meticulous stock management.
  • Conducted inventory analysis to determine optimal stock levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained newly hired sales team in upselling techniques.

Customer Facilitator

ITC Wills Lifestyle
09.2004 - 04.2005
  • Exemplified responsiveness to customer queries, maintaining a pinnacle of customer satisfaction
  • Adhered rigorously to brand guidelines, ensuring high-level merchandising standards
  • Leveraged CRM technology to acquire and submit customer information to the brand team.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Diploma in Systems Management -

Aptech Computers
01.2003

Bachelor of Commerce -

Mumbai University
Mumbai, India
01.2002

Skills

  • Organizational Management
  • P&L Management
  • Customer Service
  • Team Leadership
  • Inventory Management
  • Performance monitoring
  • Cross-Functional Collaboration
  • Operations Management
  • Delegation
  • Staff Management
  • Operational Efficiency
  • Retail Operations Management

Accomplishments

  • Honored with a visit to Rado HQ, Switzerland (2019) as one of the Top Sellers of Rado watches.
  • Privileged visit to Timex HQ, Philippines as one of the Top Sellers of Timex watches.
  • Recognized as the Best Performer Runner-up (2013)
  • Received a Letter of Appreciation for outstanding performance in the Mystery Shopper Program (October 2007)

Languages

Fluent in English
Hindi
Marathi
Tamil
Telugu
Basic Arabic speaking skills

Skillset

  • Exemplary Customer Service
  • Proven Sales Expertise
  • Diligent Market Research
  • Meticulous Store Operations
  • Strategic CRM & Product Management
  • Astute Team leadership
  • Comprehensive Staff Training
  • Effective Performance Management
  • Stock Management
  • Proficient in Customer Retention Strategies
  • After Sales Service

Timeline

Operations Manager - Watches

AP Group
02.2024 - Current

Watch Specialist

Harding Retail
06.2022 - 01.2024

Sales Associate

Art of Time
12.2020 - 03.2022

Store Supervisor/Senior Sales Associate/Sales Associate

Rivoli Group
05.2005 - 05.2020

Customer Facilitator

ITC Wills Lifestyle
09.2004 - 04.2005

Diploma in Systems Management -

Aptech Computers

Bachelor of Commerce -

Mumbai University

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Raja Srinivasan