RAJA V
Customer Service Representative
NO 7 , Ground Fllor 2nd 'B' Cross OMBR Layout Bhuvanagiri, Banaswadi Bangalore
Summary
OBJECTIVES To be in a position in a result oriented company that seeks an ambitious & career conscious person where acquired skills & education will be utilized towards continuous growth. A passion for knowing new concept s & willing to pursue career in your industry & willing to work as a key player in challenging & creative environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
Concentrix services India Pvt Ltd
Bangalore
07.2022 - 02.2023
- Verifying KYC documentation of the Clients to be adopted/reviewed Updated account information to maintain customer records.
- Facilitated communication with onboarding team to gather information and onboarding documentation.
- Merchant KYC/identity verification , Business and operational model analysis, Web content analysis.
- Manage Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the bank s internal policies.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
Senior Operations Executive & Customer Support
International Travel House Pvt Ltd
Bangalore
08.2019 - 02.2021
- Worked closely with clients to understand unique needs and meet specific travel desires across Pan India
- Managed daily operations of Travel organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Handled sensitive information with professionalism and discretion.
- Maintained and updated corporate traveler profiles with current information.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Worked flexible hours across night, weekend and holiday shifts.
Operations Executive & customer Support
Antaeus Rent a Car India Pvt Ltd
Bangalore
03.2014 - 05.2019
- Worked closely with clients to understand unique needs and meet specific travel desires across Pan India
- Managed daily operations of Travel organization, to accomplish profit and expansion goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Worked flexible hours across night, weekend and holiday shifts.
Education
S.S.L.C -
GAUTHAM HIGHER SECONDARY SCOOL
BANGALORE 05.2007 - 04.2008
2ND PUC -
BOARD OF OPEN DISTANCE LEARNING
TAMIL NADU 06.2008 - 06.2010
B Com -
VINAYAKA MISSIONS UNIVERSITY
TAMIL NADU 06.2011 - 05.2014
Skills
Basic, Windows Xpundefined
Hobbies
Cricket is my favorite hobby and a famous sport too. It makes me feel healthy, fit and a stronger person. It makes me feel confident and proud of what I am. I started playing cricket when I was a kid of 7 years old.
Personal details
Father’s Name : Venkatesan
Permanent Address : # 7, Ground floor, 2nd B Cross, Bhuvanagiri
OMBR Layout, Banaswadi, Bangalore
Pin: 560 043.
Date of Birth : 28.06.1992
Nationality : Indian.
Religion : Hindu.
Marital Status : Single
Personal Qualities : Excited by challenges and experimentation. Open to suggestions and willing to learn.
Timeline
Customer Service Representative
Concentrix services India Pvt Ltd
07.2022 - 02.2023
Senior Operations Executive & Customer Support
International Travel House Pvt Ltd
08.2019 - 02.2021
Operations Executive & customer Support
Antaeus Rent a Car India Pvt Ltd
03.2014 - 05.2019
B Com -
VINAYAKA MISSIONS UNIVERSITY
06.2011 - 05.2014
2ND PUC -
BOARD OF OPEN DISTANCE LEARNING
06.2008 - 06.2010
S.S.L.C -
GAUTHAM HIGHER SECONDARY SCOOL
05.2007 - 04.2008
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