Raja B Prajapati

Responsibilities-

• Conducted training sessions for end users on how to use newly implemented systems or applications.
• Performed troubleshooting and analysis of system issues in order to identify root cause.
• Installed operating systems and configured settings according to specified customer requirements.
• Provided technical support to customers during the implementation of new systems or applications.
• Customized all software implementation processes for clients.
• Generate references, and call for renewal.

• Company Overview: Mittsure Technologies is a technology-driven company that focuses on delivering innovative solutions and services to meet various business needs. With a commitment to excellence and a passion for technology, Mittsure Technologies aims to provide cutting-edge solutions that enhance business operations and drive growth.
• As Technical Support/Software Support role with responsibilities that require extensive travel across India involves providing on-site and remote support to clients for software applications and technical systems. My role is crucial in ensuring the smooth operation and satisfaction of customers by addressing and resolving technical issues, conducting training sessions, and maintaining strong client relationships.
• Custom software development tailored to specific business requirements.
• Expertise in various programming languages and frameworks to deliver robust applications.
• Implementation and customization of Enterprise Resource Planning (ERP) systems.
• Specialization in Microsoft Dynamics 365, providing tailored solutions to improve business efficiency.

• As ERP Technical Support and Implementation role at Giggle Infotech Pvt Ltd my role was providing expert-level support, managing complex technical issues, and ensuring the seamless implementation of IT solutions for clients. This role requires advanced technical skills, excellent problem-solving abilities, and effective communication to interact with clients and internal teams. The goal is to enhance client satisfaction through efficient issue resolution and successful deployment of solutions.
• Responsibilities:
• Advanced Troubleshooting:
• Diagnose and resolve complex technical issues related to software, hardware, and network systems.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Customer Interaction:
• Provide high-level technical support to clients through various channels (phone, email, live chat, on-site).
• Communicate complex technical information clearly to non-technical users to ensure their understanding and satisfaction.
• Incident Management:
• Manage and prioritize multiple support tickets, ensuring timely and effective resolution.
• Document all support activities, resolutions, and follow-up actions in the ticketing system.

• Company Overview: TBSPlanet is a start-up base company which makes comics books for children. It create fictional base stories that fantasize by children like super heroes. It publish books both Hindi & English languages.
• My job was to managing all social media accounts are regular posting our content and stores about our company.
• Handling online selling channels like Amazon, Flipkart. Keep changing the price of product and giving offers time to time.
• Maintaining day-by-day record of selling via all medium in Excel.
• Preparing digital report of sales and submitting to my superior.
• Handling all queries of online and offline sales/buyers.
• Conducting regular seminars and events in schools for marketing our products.