RAJA BABU SINGH
RETAIL STORE MANAGER
At-Govindpur , Po-Kesath, Ps-Nawanager, Dist-Buxar
Summary
Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Assistant Store Manager
Reliance Retail Limited
Ranchi
11.2021 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Retail Store Manager
Bata India Limited
Deoghar
06.2018 - 10.2021
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Education
B.Sc. in Hospitality And Hotel Administration -
ISM
Chennai 07.2015 - 07.2018
12TH -
Kendriya Vidyalaya
New Delhi 04.2001 -
10TH -
Kendriya Vidyalaya
Manipur 04.2001 -
Skills
Leadership
Good communication
Goals and performance
Staff Management
Customer experience
Additional Information
- Received 2 best Store performer in District in 2019
Timeline
Assistant Store Manager
Reliance Retail Limited
11.2021 - Current
Retail Store Manager
Bata India Limited
06.2018 - 10.2021
B.Sc. in Hospitality And Hotel Administration -
ISM
07.2015 - 07.2018
12TH -
Kendriya Vidyalaya
04.2001 -
10TH -
Kendriya Vidyalaya
04.2001 -