Dynamic Senior Manager with extensive experience at Cyril Amarchand Mangaldas, excelling in market intelligence and client relationship management. Proven track record in operations management and research, leveraging strong communication skills to deliver tailored solutions. Adept at fostering collaboration and driving strategic initiatives, ensuring timely project completion and stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Manager, Marketing & Business Development
Cyril Amarchand Mangaldas
11.2024 - Current
Market and competitive intelligence research with respect to other law firms.
Creating technology newsletters (two editions) that apprise internal stakeholders of the technology trends, KMP movements, recent news, M&A deals, along with advisory details, and working in collaboration with marketing in-house designers to design the newsletter in a creative manner for its release.
Internal stakeholder synergy for contributing and brainstorming to understand their needs and present tailored solutions wherever applicable; this also includes getting bottlenecks cleared.
Externally coordinating with agencies regarding various events.
Updating firmwide practice area experience statements/sectors with the assistance of the partners and teams; the same is used for future client pitches.
Offering sales strategy support to internal stakeholders by preparing presentations, cheat sheets, researching recent news, and any other information for potential client pitches.
Client Relationship Management (CRM) by assisting the CRM team in updating their database on Salesforce, by means of research, as and when the same is required.
Senior Manager, Operations
Cyril Amarchand Mangaldas
04.2022 - 10.2024
Worked on FIG Annual review presentation, by working on a template and then designing it as per the need of the internal stakeholders
Coordinated with Partners for information and collating information
Synergizing with compliance team to learn the FIG operation process and then following monthly process to update the client sector sheet
Coordinating with the IT team to solve various technical issues sorted to make review process for online version easy for internal stakeholders
Convincing the IT team to set up a PPT version of the online dashboard, which is later also used by other departments
Working on the online dashboard and turnaround time for the deliverable is before the deadline
Working on the review dashboard and then redesigning the pages of the dashboard as per the metrics needed by the internal stakeholders
Taking call notes and making discussion points, with COO presiding over the call and one-on-one meetings with lawyers and other internal stakeholders on issues
Tasks relating to coordination with HR, Compliance, CET, IT, Billing, Innovation team are doing with utmost priority and deliverables are done
Monthly lawyer list - HR
Hiring/Exit information – Talent Acquisition
Dormant Matters List, Effort Variance List, Red Cards, Mandate Compliance Tasks – Billing, CET, Compliance team
Coordination for AI software training of the ATPs – Innovation team
Technical knowledge and understanding of the process is right and always ready to learn new process as per the demands of the department
On the job training and learning new concepts in Excel and PPT
Timesheet Check for Partners and lawyers (one-on-one discussions with them in case of deviation)
Manager, Business Development
Cyril Amarchand Mangaldas
01.2015 - 04.2022
Liasoning between the different practice areas (Corporate - M&A, Private Equity, Capital Markets, Tax, Project Finance, Banking & Finance, Real Estate) of the law firm and the BD Department head for various deal information and deal clarifications
Once the information is sought, packaging the raw data and making it ready for the purpose of being submitted for various legal league tables, on a quarterly basis in Thomson Reuters, Bloomberg, Dealogic, Mergermarket, EMIS, VentureIntelligence, ALB to name a few
The deal information, is also packaged in order to be submitted to various legal guides on an annual basis namely - Chambers & Partners, IFLR 1000, ALB SE Asia, Legal 500 Asia Pacific, India Business Law Journal, etc
Coordinating with HR for practice area and firm information on a timely basis, for the same to be submitted in various Legal Practice Guides
Collating all the possible press releases regarding the deals worked on by the teams to have it as a ready reckoner for future purposes
Assembling competitive intelligence information
Collating deals worked in the past by the teams per practice areas in presentations and memo formats so the same can be used for client pitches
Identifying prospective clients for the firm, researching the best possible information regarding them and presenting it to the BD Department head, for a future pitch
Assistant Manager, Engagements
Thomson Reuters (previously known as Pangea3)
04.2012 - 03.2013
Independently handled a team of over 40 people on various cases, including an anti-trust case and a breach of contract case.
Received appreciation both internally and from external clients for document review associated with an investigation by the Internal Revenue Service of an investment bank’s sale of financial instruments to offshore investors.
Worked on multiple large financial document reviews on behalf of various investment banks, in connection with litigation arising out of the collapse of the mortgage-backed securitization market.
My work entailed substantial client interactions, performing on-site work, as well as extensive experience leading project teams, scheduling and monitoring the progress of projects, and providing regular updates and status reports.
Extensive experience on various document databases such as Relativity, Stratify, Xerox, Kroll OnTrack, and Concordance, as well as the legal research engines Westlaw.
On various occasions, I independently coordinated with vendors regarding setting up various department-wise social events to boost team morale.
Associated as part of the recruitment team for interviewing and assessing candidates.
Due to my client-facing skills, I have been my onsite client’s ideal choice for assisting them through their expedition in the city.
Even after the completion of the project, I have interacted with these clients and developed a steady business relationship with them.
Was responsible for planning an array of events, both department-wise and inter-project-wise, on various occasions for providing leisure time and motivating the team members.
The planning of the events included coordinating with the senior management group, various team heads, and closing business deals with various vendors.
Assistant Manager, Projects
Pangea3
10.2010 - 04.2012
Handled a team of more than 30 reviewers in my first project as project manager
My achievements on this year long review include conducting numerous trainings on a complex subject matter as well as privilege while guiding the team through the various nuances of the review
Was also instrumental in breaking down the document population, creating critical search strings and assignments for the team
Worked on a complex review for a large multinational financial institution with the client being present onsite for 6 months
My project management abilities were appreciated by the client on numerous occasions as I led this project through to a very successful completion
My client-facing skills were also greatly appreciated by my Director and HOD as I assisted them through out their visit
Even upon completion of the project, I have maintained a very healthy business relationship with these clients
I have also worked on a number of cross-office projects (Mumbai and Delhi) that require a very high level of coordination and concentration at all times
My Director has appreciated my work on a number of occasions, especially my written communication skills as well my ability to regularly handle client calls with little or no supervision
My Directors in Mumbai and Delhi were very impressed with coordination skills on these reviews
My clients have been very happy with the progress of our reviews and my team
During her meeting with our Sales team, our client mentioned that her experience with my team has been 'overwhelmingly positive,' and that 'Corresponding with the Pangea3 team is the favorite part of [her] day.'
In addition to her, our Sales team emailed us and mentioned, 'While [our client] had positive things to say about the team as a whole, she also specifically singled out each and every one of you on this email.'
Also took up numerous administrative responsibilities such as organizing team outings and events at regular intervals to boost team morale
Senior Associate
Pangea3
04.2008 - 10.2010
Assisting a PM on a project and handling a team of 20 people
Training a team on internal processes and on project related processes
Working on various document review projects as a QC
Worked as a Team Leader and handled a team of more than 20 people
Attorney
Tandon Advance Device Pvt. Ltd.
12.2007 - 03.2008
Handling client accounts and working on the Deposition Summary Projects
Handling the responsibility of a QA by doing a first level review
Associate Attorney Editor
Exactus Corporation Pvt. Ltd.
06.2007 - 12.2007
Working on the 'Note Allocation' Project and allocating various references to the head notes
After finalizing the allocations, crosschecking the copy and formatting the same
Lastly, submitting the final files to the clients
Worked on the 'History Comparison' Project, thus helping the clients to update their legal history