RAJAGOPAL NARAYANAN
Trichy
Summary
I aspire to embark on a dynamic career path within a stimulating environment, aligning myself with a forward-thinking organization that provides ample opportunities to enhance my expertise in tandem with emerging trends. I aim to contribute to a cohesive team dedicated to fostering national progress, deriving profound satisfaction from our collective endeavors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Analyst (NA Operations)
Merck KGaA
07.2023 - Current
- Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Reduced installation timelines by efficiently coordinating with sales, operations, and service teams.
Contract Analyst
MilliporeSigma
04.2023 - 06.2023
- Reduced risk by identifying potential issue with the Milli-Q Labwater system & technical queries and effectively addressing them with stakeholders.
- Developed thorough documentation for project deliverables, ensuring clear communication of technical information across the team.
- Walked individuals through basic troubleshooting tasks & Performed troubleshooting and repair.
- Assisted maintenance personnel with complex troubleshooting.
- Streamlined troubleshooting processes through the creation of comprehensive troubleshooting guides for technicians.
Intern
MilliporeSigma
04.2022 - 03.2023
- Supported North America & Canada regions with Technical assistance & troubleshooting for Milli-Q systems
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Provided scientific certificates to clients with respect to their research requirements like Certificate of Analysis, Certificate of Origin, KOSHER, HALAL, Safety Data Sheets
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Master's Project
Bharathidasan University
01.2021 - 03.2021
- Exposure to an aversive odour altered sociability and the expression of EGR-1 in Goldfish (Carassius auratus)
Summer trainee
Bangalore University
05.2019 - 06.2019
- Optimization study for enhanced production of Hyaluronic acid from Streptococcus sp.
Summer internship
Bangalore University
05.2018 - 06.2018
Education
Master of Science - Life Sciences
Bharathidasan University
Tiruchi, India06.2021
All India Senior School Certificate Examination -
Pon Vidya Mandir Sr Sec School
Karur, India05.2016
All India Secondary School Examination -
Pon Vidya Mandir Sr Sec School
Karur, India01.2014
Skills
- Flexibility: Able to work effectively under different situations and workloads and perform a variety of tasks
- Diligence: Desire to give importance to every single data of the work to get things done precisely and arrive at the desired result
- People Management: Possess the capacity to inspire individuals to give their best and to maintain an effective relationship with individuals
- Neurobiology
- Molecular Biology & Genetics
- Remote Support
- Data Analysis
- Hardware diagnostics
- Technical Support
- Technical Documentation
- Problem-Solving
Certification
- 1 Week ( June 13-18 2022) The Field Service Engineer Basic Training for Milli-Q Labwater Solutions Portfolio. Organized by Labwater Solutions Merck KGa
- 3 months (July-September 2019), Introduction to Biostatistics, NPTEL online certification exam, jointly organized by IIT Bombay & Swayam free online Education
Research
- January-March 2021, Master's Project, Bharathidasan University, Tiruchirappalli, Exposure to an aversive odour altered sociability and the expression of EGR-1 in Goldfish (Carassius auratus)
- May-June 2019, Summer trainee, Bangalore University, Bengaluru, Karnataka, Optimization study for enhanced production of Hyaluronic acid from Streptococcus sp.
- May-June 2018, Summer internship, Bangalore University, Bengaluru, Karnataka
Publications
Manickasamy M.K., Narayanan R., Dharmadurai D. (2022) Biosynthetic Gene Cluster Analysis in Micromonospora Species Using ANTISMASH: Secondary Metabolite Genome Mining Pipeline. In: Dharumadurai D. (eds) Methods in Actinobacteriology. Springer Protocols Handbooks. Humana, New York, NY.
Laboratory Skills
- SDS PAGE
- Western Blotting
- DNA & RNA Isolation
- Behavioral Study of Animals
- Animal Handling (Rat, Fish)
- Basic Immunology and Microbiology Technique
Accomplishments
- National Conference on "Emerging trends in Plant Science" conducted by Department of Plant Science, Bharathidasan University, Tiruchirappalli (March 2017).
- International Conference on "Conservation Sciences" conducted by Indian Institute of Science (IISc), Bengaluru (September 2017) Workshop regarding the following topics
- Study of Animal Behavior and its application for conservation
- Translating Marine Sciences into Policy
- Why and How primate census and survey.
- International Conference on "Antimicrobial Resistance (ICAR)" conducted by SASTRA Deemed University, Thanjavur (January 2018).
- Workshop regarding "Conservation and Protection of Bio Resources" conducted by Department of Plant Science Bharathidasan University, Tiruchirappalli (January 2018).
- Presented poster on the topic "Multi-Drug Resistivity" at International Conference on the topic "Molecular Advances in Biomedical Research" conducted by Department of Zoology, Nehru Memorial College jointly with Bharathidasan University, Tiruchirappalli(February 2018).
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Hindi
Elementary (A2)
Kannada
Beginner (A1)
References
- Lyangom Lepcha, Supervisor, Technical Services & Labwater Solutions, Merck KGa, Bengaluru, Karnataka, 560100, lyangom.lepcha@merckgroup.com, +919653392816
- Dr. K. Emmanuvel Rajan, Professor, Department of Animal Science, Bharathidasan University, Tiruchirappalli, Tamil Nadu, 620024, emmanuvel1972@yahoo.com, +91 9791736009
- Dr. D. Dhanasekaran, Associate Professor, Department of Microbiology, Bharathidasan University, Tiruchirappalli, Tamil Nadu, 620024, dhansdd@gmail.com, +91 9486258493
Personal Information
- Father's Name: S.Narayanan
- Mother's Name: V.Priya
- DOB: 05/11/1998
- Nationality: Indian
Disclaimer
I am here by declaring that the above-mentioned information particulars are true to the best of my knowledge and I can assure you that I'll show my best performance if the opportunity is given in your esteemed organization.
Timeline
Technical Support Analyst (NA Operations)
Merck KGaA
07.2023 - Current
Contract Analyst
MilliporeSigma
04.2023 - 06.2023
Intern
MilliporeSigma
04.2022 - 03.2023
Master's Project
Bharathidasan University
01.2021 - 03.2021
Summer trainee
Bangalore University
05.2019 - 06.2019
Summer internship
Bangalore University
05.2018 - 06.2018
Master of Science - Life Sciences
Bharathidasan University
All India Senior School Certificate Examination -
Pon Vidya Mandir Sr Sec School
All India Secondary School Examination -
Pon Vidya Mandir Sr Sec School
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