Raja Gurusamy

Cloud Migration Expertise: Guide clients through their journey to the cloud, leveraging Azure's robust capabilities to modernize their IT infrastructure, enhance scalability, and reduce costs.

Microsoft 365 Adoption: Facilitate smooth transitions to Microsoft 365, enabling businesses to leverage the full potential of cloud-based productivity and collaboration tools.

Solution Architect & Scoping: Meticulously assess IT requirements, design scalable solutions, and define project scopes to ensure successful implementations and align with business objectives.

Infrastructure Project Leadership: Have a proven track record of leading complex IT projects, including server and network upgrades/migrations, ensuring minimal downtime and maximum efficiency.

IT Process Improvement: Identify and implement process improvements to enhance productivity, streamline operations, and maximize the value of IT investments.

All Covered is a leading nationwide IT Services company that focuses on the unique computing, networking, and application needs of all-sized businesses. All Covered is a division of Konica Minolta Business Solutions USA Inc. Reported to "Director of Service Delivery".

As a Azure Cloud Architect / Engineer , below are my responsibilities;

• Provide Azure technical expertise including cloud architecture, design and implementation plans for hosting complex application workloads on Azure to customers.
• Plan, organize, and control multiple responsibilities to achieve project objectives; technically guide projects through to completion. Ensure deliverables are completed within target time-frames and are consistently of high-quality.
• As a Part of Cloud COE,collaborate with fellow Architects and Sales team in building RPFs for customers moving to Azure.
• Collaborate with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS).
• Ensure that all cloud solutions follow security and compliance controls, including data sovereignty.
• Interface with MS Solution Architects for services model to support the architecture.
• Working knowledge of other architecture disciplines including application, database, infrastructure, and enterprise architecture.
• Hands-on Azure Cloud experience with Azure AD, Virtual Machines, App Services, Storage Accounts, SQL Databases, Virtual Networks, NSG Rules, Load Balancers, Application Gateways, Traffic Manager, Express Route, Azure Data Lake, CDN, Data Factory, DevOps, Azure Migrate, Azure Database Migration, Disaster Recovery, Log Analytics and Azure Sentinel.
• Act as a technical escalation point within the team. Participate in case triage meetings to share knowledge with other engineers and develop efficient business solutions. Consistently share best practices with team members and help create knowledge base articles to solve/workaround issues.

As a Service Delivery Manager (Engineering Team Manager) , below are my responsibilities;

• Lead, coach, and manage the performance of the Atlanta Market Engineering Team (Senior Systems Engineers, Systems Engineers and Support Specialists) and Escalation Point for Offshore team.
  
• Work with Engineers on Incidents and Projects, and ensure timely completion bound to SLA with customer satisfaction.
• Work with Project Manager and Project Coordinator on scheduling the Projects for Systems Engineers and Senior Systems Engineers.
  
• Work with Solutions Architect and Sales Team on proposing project plan for customers.
• Work closely with various departments and Client account stakeholders to ensure consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise.
• Service Delivery Management for Assigned clients includes Client Relationship and Quality Service.
• Implement network change in the context of incidents resolution, problem management, service requests, project completion and collaborates with the team to ensure that incidents underlying problems are managed and resolved (Changes goes through Change Management Process).
• Accurately record incidents and service requests using the designated ticketing system and Provide customer support to clients via phone, email, and designated ticketing system.
• Interact and coordinate with other teams and third-party software vendors to resolve customer incidents and service requests.
• Worked with the National Integration team on integrating RMM tools, Phone systems, Networks and Workflow to All Covered standards.
• Lead, Planned and Implemented OpsRamp (NetEnrich) RMM rollout to Atlanta Market.
  
• Lead, Planned and Implemented the Data Center merge between Altuscio and All Covered.
• Planning and Implementation of complex projects like Data Center merge/migration and cloud migration for customers.

“All Covered” acquired “Altuscio Networks” on Sep 2016.

Worked as an “Azure Cloud Architect & Engineer / IT - Project and Data Center Manager” from Sep 2014 to Jul 2016 and reported to “Chief Operating Officer".

“Altuscio Networks” acquired “A to Z Information Services LLC” on Aug 2014.

Worked as an “Information Technology Team Lead” from Sep 2012 to Aug 2014 and reported to "Chief Executive Officer".

"A to Z Techno Systems Private Ltd" is the Indian Operation of A to Z Information Services LLC, Atlanta, United States.

Worked as an “ Information Technology Team Lead ” from May 2009 to Aug 2012 and reported to "Chief Executive Officer".

"Centris Software Labs Private Ltd" is the consultancy services for A to Z Information Services LLC, Atlanta, United States.

Worked as an “ Information Technology Team Lead ” from Dec 2007 to Apr 2009 and reported to "Chief Executive Officer".

Radio One FM 94.3 is a joint venture of BBC Group and Mid-Day and reported to "IT-Manager".

• Supervise all daily and weekly IT procedures. Assign IT staff daily jobs and checklists. Train the team on all needed theoretical and practical procedures, troubleshooting and support with incorporate standards.
• Design, Implement preventive maintenance for all IT hardware & software. Escalation point for troubleshooting the server and network issues across all branch office across the country. Develop and adapt any ideas that bring IT services to a higher level.

Allfon Systems offers services based on J2EE technologies (Client-Server and Database) and reported to "IT-Manager".

• Installing and configuring software, hardware, and networks.
• Provide technical support for both hardware and software issue our user's encounter. Manage the configuration and operation of client-based computer operating systems.
• Monitor the system daily and respond immediately to security or usability concerns. Create and verify backups of data. Ensuring security and efficiency of IT infrastructure.
• Respond to and resolve help desk requests.

InLott E-Gaming Services Limited a software development company on Online Lottery and reported to "IT-Senior Engineer".

• Administer and maintain systems support for software, hardware, and servers. Test, troubleshoot, diagnose, and resolve all problems. Provide timely technical support for users and work with them to solve existing problems.