RajaKumaran R
Area Operations Manager
Chennai
Summary
Results-driven Area Operations Manager with over 9 years in logistics, courier, e-commerce, and quick commerce. Expertise in managing multi-site operations, enhancing SOP compliance, optimizing costs, and improving KPI performance. Experienced in channel partner management and team development, with a history of expanding reach into Tier 1 and Tier 2 cities. Proven leader of cross-functional teams, focused on building succession pipelines and delivering customer-centric operations.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Area Manager
ElasticRun – (Big Basket & Swifter) – 3PL
05.2025 - Current
- Led last-mile operations across 7 dark stores, managing Store Managers, Shift Supervisors, and a team of 50+ Pickers & 300+ Delivery Riders in a high-velocity quick commerce environment.
- Delivered CPO reduction and operational cost efficiency by optimizing manpower deployment and reducing inventory write-offs.
- Oversaw daily store performance including order fulfillment, inventory accuracy, manpower planning, and dispatch timelines.
- Oversaw in-stock availability, timely stacking, and 100% store task compliance, including audits, RTV processing, and issue resolution.
- Improved workforce retention and engagement while driving store-level marketing initiatives to boost order volumes and revenue.
- Ensured timely and accurate order fulfillment as per defined service levels, achieving consistent delivery performance in every operational metric.
- Monitored and controlled capital and operational budgets; implemented corrective actions to address cost overruns and improve store level profitability.
- Managed operations with a strong focus on predefined performance metrics, ensuring target achievement while driving market expansion and business growth.
- Supporting the client in expansion of network across Tamil Nadu & Karnataka states in term of property scouting, infrastructure and manpower planning, pre-live audits and inventory planning and management.
Logistics Manager
ABIS Export India Private Limited
01.2024 - 05.2025
- Reduced warehouse storage costs with effective space utilization strategies.
- Handling 60+ Warehouses in South India.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Hiring Drivers for Company Vehicles.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly
Area Manager
ElasticRun
11.2019 - 12.2023
- Orchestrating multiple projects with clients like (Snapdeal B2C, JioMart B2B, Meesho B2C, Flipkart B2C)
- Successfully Launched 20+ LM stations and 5 FMCG B2B Warehouses across Tamil Nadu, Kerala & Karnataka within the timeline and budget given
- Generated regular reports and analyzed key Performance indicators (KPIs), providing insights to senior management and enabling data-driven decisions
- Led a team of 20 plus hub managers and 300 plus delivery executives, providing coaching, mentoring, and performance evaluations to drive productivity and employee engagement
- Take monthly review on P&L for each station and take action plan for cost optimization
- Analyze capital budget and expenses to find opportunities for cost effectiveness and profitability
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Devised processes to boost long-term business success and increase profit levels
- Brought in exceptional candidates to boost team productivity and operational efficiency
- Proven competencies in planning & managing resources; possess problem solving & Time-management skills
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
Distribution Executive
TVS Supply Chain Solutions Limited
10.2018 - 08.2019
- Organized records of vehicles, schedules and completed orders
- Plan and supervise export shipments
- Transportation arranging shipments
- Created a recording and reporting system
- Monitoring the TAT time
- Performed ongoing operational process analysis, communicating project status and identifying and resolving operational constraints and issues
- Planned and led administration of management information system for achieving threshold-level performance.
Escalation Coordinator
GATI-Kintetsu Express Private Limited
11.2016 - 09.2018
- Shipment tracking and updating customers on a timely basis
- Order Management
- Handled telephone inquiries and complaints, providing timely updates to service manager
- Managed order processing and fulfillment tasks
- Coordinated training and development programs for new recruiters to enhance onboarding experience
- Manage the training and development of new recruiters
Education
B.E. - Electrical and Electronics Engineering
Erode Sengunthar Engineering College (Anna University)
Erode04-2016
High School Diploma - undefined
Vaani Vikas Matric Higher Secondary School
Attur04-2012
Skills
Warehouse management
Management information systems
Last-mile operations
Team leadership
Inventory management
Logistics coordination
Data Analysis
Recruitment and hiring
Client relationship building
Fleet Management
Order fulfillment
Cost optimization
SELF DECLARATION
I hereby declare that all the details furnished above are true to the best of my knowledge. Rajakumaran R
Timeline
Area Manager
ElasticRun – (Big Basket & Swifter) – 3PL
05.2025 - Current
Logistics Manager
ABIS Export India Private Limited
01.2024 - 05.2025
Area Manager
ElasticRun
11.2019 - 12.2023
Distribution Executive
TVS Supply Chain Solutions Limited
10.2018 - 08.2019
Escalation Coordinator
GATI-Kintetsu Express Private Limited
11.2016 - 09.2018
High School Diploma - undefined
Vaani Vikas Matric Higher Secondary School
B.E. - Electrical and Electronics Engineering
Erode Sengunthar Engineering College (Anna University)