Rajalakshmi Raju
Kottayam
Summary
Skilled Customer Service Agent with a background in managing customer inquiries, resolving complaints and promoting company products. Abilities include strong communication skills, problem-solving capabilities, and high-level multitasking. Demonstrated success in improving customer satisfaction ratings and streamlining processes for efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
IndoThai Calicut
Calicut
06.2024 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Attended training sessions regularly to stay current on new products or services.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints quickly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Representative
Flamingo
Mangalore
10.2022 - 01.2023
- Organized client visits, presentations, product demonstrations and trade shows.
- Identified customer needs by asking questions and advising on best solutions.
- Replenished and arranged items to maintain appearance.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Listened to customer needs to identify and recommend best products and services.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Analyzed customer feedback to improve products and services.
Customer Service Agent
Saudia Airlines
Cochin International Airport
05.2021 - 07.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer complaints quickly and efficiently.
Education
Aviation Hospitality And Travel Management
Frankfinn Institute of AHTM
Cochin08-2021
High School Diploma -
Sree Saraswathi Vidya Mandir
Karikode06-2017
Skills
- Customer service
- Sales negotiation
- Product knowledge
- Conflict resolution
- Customer relationship management
- Effective communication
- Problem solving
- Team collaboration
- Punctuality and reliability
- Customer education
- Computer skills
- Multitasking and organization
- Product sales
- Multitasking Abilities
- Customer service excellence
- Problem-solving aptitude
- Complaint handling
- Teamwork
Languages
Malayalam
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Certification
- Aviation safety and Security Programs (AVSEC)
- AMADEUS Training
- DGR training
- Airport handling training
- NSDC Training
Timeline
Customer Service Agent
IndoThai Calicut
06.2024 - Current
Sales Representative
Flamingo
10.2022 - 01.2023
Customer Service Agent
Saudia Airlines
05.2021 - 07.2021
Aviation Hospitality And Travel Management
Frankfinn Institute of AHTM
High School Diploma -
Sree Saraswathi Vidya Mandir