Rajalakshmi V

• Produced monthly reports using advanced Excel spreadsheet functions.
• Identified, analyzed and interpreted trends or patterns in complex data sets.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Utilized data visualization tools to effectively communicate business insights.
• Analyzed existing SQL queries to identify opportunities for improvements.
• Extracted and interpreted data patterns to translate findings into actionable outcomes.
• Documented effective and replicable methods for extracting data and organizing data sources.
• Managed multiple projects with high degree of accuracy and attention to detail.
• Developed and enhanced reports connecting to single or multiple data sources to improve performance.
• Provided reporting, analysis and insights about sales drivers and key revenue performance metrics to support corporate analytics.
• Analyzed work to generate logic for new systems, procedures and tests.
• Designed and developed analytical data structures.
• Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
• Identified bugs in data collection or reporting and investigated root causes.
• Explored new data sources to enhance current models.
• Analyzed user concerns, requirements and requests for system features and uses.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Identified, analyzed and interpreted trends or patterns in complex data sets

Branch Operation Head (2017 - 2022)

• Monitoring the fee income (locker & TPP(LI, GI, HI)
• CASA Deepening
• Timely processing and monitoring of customer transaction
• Closure of Audit and inspection citation reports
• AML / KYC / RE-KYC and other operational and compliance adherence, all regulatory notice are shared in timely manner and tracked
• Maintenance of CRL & ATM
• Monitoring the sundry account / walk-in account / GL and reconciliation
• Complaints monitoring and reduction in complaints, and learning share with team to avoid recurrence
• Ensuring no operational risk loss , no regulatory breach, no reputational risk incident, no delay in reporting
• Ensure timely submission of all daily, monthly and quarterly report without error / delay / miss-outs
• Properly follow the SOP of the processes of operation such as cash handling, dual control & key handling, locker, Gold loan, deliverables, notice boards and updating of CCTV review.
• Worked in various Departments in banking operations
• Acted as a joint custodian of the branch to enhance operational activities of the branch
• Manage deposits, withdrawals, transfers and check cashing; verify customer identification, signature
  and balance information; process loan payments; and open/close accounts.
• Educated the customers on the variety of loan products and available credit options.
• Carried out credit analysis and requests on customers.
• Recommend loan approvals or denials as well as limits
• Analyzed credit information to determine whether or not to provide a loan to specific customers.
• Prepared reports describing my loan recommendations for the loan officers.
• Explained loan information, such as interest rates, lending terms, and loan limits, to clients.
• Worked directly with customers to oversee account management and troubleshoot any problems
  that occurred.
• Opened new various types of accounts for customers, including checking, savings, business, and OD
  accounts.
• Partnered with customers individually to help them get the most out of their accounts and understand the features offered.
• Worked at bank front counter to assist customers with various banking needs, including deposits,
  withdrawals, and balance checks
• Followed guidelines for detecting and reporting fraudulent transactions, including theft and identity
  impersonation.

Assistant Manager, Gold Loan Officer (2022-2023)

• Deepening retention of customers across all Gold loan products by calling up renewal base and ensuring renewal conversion as per renewal target of the branch
• Ensure 100% adherence to all policy due diligence and process guidelines as per product SOP and ensure zero deviation
• Ensuring that the gold for pledge be appraised by appraiser & authorize the same under CCTV surveillance
• Ensure the purity of the gold for pledge with standard procedures