Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Hobbies and Interests
Languages
Certification
Timeline
OfficeManager
RAJALINGAM  GONDYALA

RAJALINGAM GONDYALA

BRANCH MANAGER
HYDERABAD ,TELANGANA

Summary

To work in an ambience where there is scope for learning and thereby utilize my skills so as to achieve efficiency as well as effectiveness in workflow.

Seeking a career that is challenging and interesting, and lets me work on the
leading areas of technology, a job that gives me opportunities to learn, innovate
and enhance my skills and strengths in conjunction with company goals and
objectives.

Overview

11
11
years of professional experience

Work History

Branch Manager

ICICI Bank
VISAKHAPATNAM
02.2024 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.

Relationship Manager, Banking Operations

ICICI Bank
Hyderabad
04.2021 - 02.2024
  • Greeted and assisted customers with banking inquiries and transactions.
  • Provided customer service support for account opening, deposits, withdrawals and loan applications.
  • Researched complex customer issues to identify solutions or provide appropriate referrals.

PRIVILAGE BANKER ( PB CA)

ICICI Bank
HYDERABD
04.2019 - 03.2021
  • Responsible for achieving the monthly sales targets for CASA products and other various products and services offered by ICICI Bank
  • Cross selling of products like Life insurance, PL/Bil, Blg, Gi, SIP, Mutual Funds, Autolaon, Homeloans, Credit Cards
  • Proactively identify sales prospects and do business development activities in the geography assigned
  • Follow up on new leads and referrals to generate business
  • Follow the various internal guidelines and procedures of the bank
  • Ensure customer satisfaction
  • Resolve customer queries/issues
  • Maintain periodic status reports, including daily activity report and calls/follow-ups made.

Sales Officer. ( CA SA )

ICICI BANK
HYDERABAD
04.2013 - 03.2019
  • Conducted sales meetings with customers to identify their needs and recommend suitable products.
  • Developed an in-depth understanding of the company's product portfolio and services.
  • Gathered customer feedback and relayed it to the marketing team for improvement purposes.

Education

MBA - FINANCE

JNTUH
01.2013

Skills

  • Ability to coordinate with clients
  • Smart and Hardworking Skills
  • Team Worker

Roles And Responsibilities

  • Responsible for achieving the monthly sales targets for CASA products and other various products and services offered by ICICI Bank.
  • Cross selling of products like Life insurance, PL/Bil, Blg, Gi, SIP, Mutual Funds, Autolaon, Homeloans, Credit Cards
  • Proactively identify sales prospects and do business development activities in the geography assigned.
  • Follow up on new leads and referrals to generate business.
  • Follow the various internal guidelines and procedures of the bank.
  • Ensure customer satisfaction.
  • Resolve customer queries/issues.
  • Maintain periodic status reports, including daily activity report and calls/follow-ups made.

Hobbies and Interests

  • Listening to music
  • Swimming

Languages

Telugu
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2

Certification

AMFI certification

IRDA certification

Timeline

Branch Manager

ICICI Bank
02.2024 - Current

Relationship Manager, Banking Operations

ICICI Bank
04.2021 - 02.2024

PRIVILAGE BANKER ( PB CA)

ICICI Bank
04.2019 - 03.2021

Sales Officer. ( CA SA )

ICICI BANK
04.2013 - 03.2019

MBA - FINANCE

JNTUH
RAJALINGAM GONDYALABRANCH MANAGER